SOUTH SOUND ELECTRIC

We contacted South Sound Electric because of their proximity to our home in downtown Bremerton. We were looking for an electrical outlet installation, HDMI cable installation and Coax cable relocation. We were scheduled by the office to complete the job (not an estimate) at a 9 AM to 11 AM appointment on Wednesday, 3/28/2018 for two technicians; however, one technician showed up at 3:30 PM to check the job. He had many excuses about how busy they were and had some "emergencies" to take care of. He looked at our job and arbitrarily used a screwdriver to scrape the paint from a small access entrance to our fireplace where the power was to be installed. We were shocked by his carelessness. He left and we rescheduled the work with Jackie (scheduler at the office) for Monday, between 8 AM and 10 AM. During the reschedule, we commented on the carelessness that was used in the first visit. As it turns out on Monday, they were a no-show. At 10.03 AM we called the office and found that they decided that they were not willing to come out to our unit to do the work. We were never called. Our two issues are: Poor scheduling of appointments and carelessness of treating our unit during the visit. We will never use or recommend this contractor to anyone. After discussion with others in our condo, we found out that others had similar issues with this contractor.

The moral of this story is, check everything in your home yourself, before the worker(s) leave; whether it needs checking or not, In the middle of the afternoon, this company was able to fit me in immediately; which I very much appreciated. Within 3 hours, they had identified and fixed the problem. I was very happy with their perserverance and knowledge. I had totally expected to write an A+ review, until today. At the time of their initial arrival, I pointed out areas that needed repair. In my laundry room, the washing machine outlet DID work; while the outlet on the other side of the room did not. When they completed the rewiring under the house to the main breaker box, they said everything I pointed out, was working again; which was correct. A few days later, I discovered the washing machine outlet, now was NOT working. I (nor they) checked this outlet, when they were done, because there was no reason to. As far as I and they knew, that outlet was working fine; as it had been before they arrived. My less than perfect review is due to their response, today, when I brought to their attention that outlet was not working. The response to me was; "it was working when we left, so there will be an extra charge for another call-out to fix it." Think about it. That outlet was working before they started rewiring, but 2 days later it wasn't working. And why would they have "checked" that outlet before they left, I never mentioned to them that outlet was a problem. They didn't go into other rooms in my home to check those outlets. That's because those areas were not on my list of problem areas. Same with the washing machine outlet. It wasn't a problem that needed checking.

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They showed up on time and provided the above mentioned services. I thought they were a little expensive.

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Technician was to arrive at 9am, at 9:40am I called and left a message asking when they were coming since my Mom (on Hospice with oxygen) had been moved out of her room in order to get her fan changed out. Called back 3 more times and finally at 11:30am I got a call and was told that the owner was on vacation, there were only 2 technicians and one of them was in the emergency room. The receptionist said she was trying all morning to reschedule visits and when I asked how far out the new day would be, the phone went dead and I received no call back. Very disappointed; I went with my local electrician in Bremerton i(reviews seemed very good) but after the hangup I called George's Electric in Port Orchard (another Angie's List business) and they sent someone out within the hour today and did excellent work.

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This was an "A" type of experience.

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The service was very good. There was disorganization within the office. But the work was good. Very reasonably priced.

Chris arrived on-time, was professional, courteous and very efficient. Initially I was turned-off by the price however, that objection was quickly resolved with all that was accomplished in one-hour. I definitely plan on using this company again.

The 2 electricians showed up at about 9:20 AM, introduced themselves and were pleasant. I explained what was to be done, showed them the fixtures to be installed and they proceeded to the work at hand. They performed the work in a professional manner and checked their work as they went along. After finishing they removed all the old fixtures and containers, leaving the refuse behind.

They went above and beyond on Christmas eve to fix our power for us. Where another company failed they pulled through for us.

Appointment missed and no effort to make up for it.

He fixed the problem easily and quickly and didn't charge me for the full hour because it didn't take that long. I'd definitely call this company again.

Chris arrived promptly and immediately and began looking for the problem. He was professionally dressed and he represented the company he works for well. He found the issue after some investigating and promptly fixed it, I was thrilled! Chris is also bidding a couple more jobs that I will need doing, he is also bidding a job for my son. The price was less than expected, which is always a pleasure and not found very often any more. We plan to use South Sound Electric as our Electricians from here out. .

Gave a bid, stuck to their price. We had them come back for more work, they happily did more work and again,stuck to their price. They called in all inspections and passed.

I'm very impressed with the knowledge of their electricians. Their pricing is very fair also. They're very quick to diagnose problems and are up front about what needs to be done.