Northwest Computers

Work was performed promptly and at the price estimated.

Horrible customer service. Brought in a desktop that would not post. Told me over the phone they cleared the CMOS and that had fixed the problem. with the laptop they said the keyboard was unplugged, the memory wasn't seated and the hard drive was bad. when I got to the store, they said the BIOS needed reflashing. Didn't understand what that involved but figured it didn't matter since they said it WORKED. I had said on the phone that I just wanted the diagnostic which came to over $90 for both computers. When I got home, the computer did not start. Upset was I, since I know that once you clear the CMOS it should have worked. So I figured it must be the BIOS chip. But since that is so rarely the problem, I figured I'd call and ask as well as to express my concerns to Richard. He explained that it was the CMOS. I asked why it didn't work. Did they leave the jumper in the wrong position? sure enough they did . To which I replied that it is not right to return my computer in a condition it wasn't in just to make sure it still didn't work. That is just Wrong! They should have called me and told me that they would try that and charge me for it before hand rather than putting the computer in an unnatural condition. As for the laptop, well, it had a bad hard drive. They started the process to backup the data, which actually involved fixing the boot record to get back into windows. Of course they would have charged for this had I actually wanted the recovery. They were being proactive just in case since it required minimal effort on their part. I told them on the phone it wasn't necessary since there was no data there I need (have it all backed up). However, when I called he said I should be happy that they fixed the laptop. and quote, "Next time I'll just make sure they break your [insert expletive of choice here] hard drive with a hammer." I'm aware he was not serious (I hope) but regardless, it's not a professional way to talk to a customer, even one calling to complain. Anyways, Unless you like poor customer service, go somewhere else.