Merchants Moving & Storage

After I called initially, someone came out to actually take a look at the location I was moving out of and to assess how much stuff I actually had. Matt was on time and very professional. When he came out, he provided me with a written estimate on the spot. I had to change my moving date due to some paperwork issues with the new place and this was handled beautifully. Joette in the office was a huge help and quite understanding, and I was able to reschedule for a week later with no problems. On the day of the move, the crew of 4 arrived on time. I was introduced to each member of the crew and they got right to work. When everything was loaded, they took a lunch break and I headed over to the new place. They arrived shortly after. Even though management at the new place seemed intent on throwing roadblocks--they made parking an issue, so we were instructed to go to the back of the building, which made each full trip a good 10 minutes longer than it should have been--this crew was fantastic. They were honest with me that the fact they had to park so far away might effect the final cost and were able to estimate by how much. However, they actually came in under budget by more than $200.00, which was amazing. They worked extremely hard throughout a day that was unbelievably hot. They put the boxes and furniture where I asked them to and at one point I asked them to move a particularly heavy piece into another room, and they did this without a single complaint. Now that I've unpacked everything, I can report that absolutely nothing was damaged or broken. I am a careful packer, but this shows that they know how to pack a truck as well as how to load and unload items quickly but without causing any damage. I was extremely pleased with this company. They worked hard, were very friendly, and really rolled with the issues that cropped up that day. I would hire them again anytime and recommend them without hesitation.

I didn’t compare. There were 6 workers. They were friendly and respectful. They were fine, everything’s fine!

It was a wonderful experience! Anthony, Joshua and Zane were awesome! Very careful and professional.

Having gotten three bids for our move, this was clearly superior. The other bids lacked options and specificity even after attempts to get more information. Only Merchants provided every detail of our moving process and costs and that without prompting or coaxing. Their bid and final cost was not only right on but twenty-eight percent cheaper than our first bidder who also told us nothing except that their $17,408 estimate was "14000#. Pack, load and transport door to door Gig Harbor, Washington to Hilo Hawaii." Estimator Bill Garbarino provided every detail, itemized costs, who would provide what when where, options for container size with or without our automobile, and dates for pickup, transport, and delivery. Office manager Joette Marchisella helped with any information we needed as events unfolded. While every move is stressful, Merchants made our move a true success from beginning to end.