Dana's Heating and Cooling Inc

Our family has used Dana's for years but we recently had a really negative experience. Last winter, we hired them to perform a routine service of our heat pump. Their technician informed us that our system was failing (said it was leaking and that we needed to buy a new system; then sent out their salesperson who provided us with bids of $20K+ to replace). Before making such a big purchase, we decided to get a second opinion from another company that came out, tested the system, and informed us that it was running perfectly. Recently, I went into our crawlspace to change the air filter and discovered that the Dana's technician didn't replace our filter when he was here. He had stowed the new filter on the ground next to our system and left the old one in place (really!?). I called and emailed the company asking to speak with the owner or a leader about my concerns. They never got back to me. This week, months after this visit, our system is still working great - even during a record-setting heat wave. It may have been just one bad technician, but I'd proceed with caution if you are thinking of working with this company.

Scott S. was very knowledgeable and friendly. He answered all of my questions and provided much helpful information. He even did a test on a MERV 13 filter I had purchased for use during wildfire smoke events - he checked to make sure it didn't impede the airflow too much. We will use Dana's again.

A routine maintenance and very happy with them. It was easy to schedule and they followed up with reminders and notified when on the way. Willing to explain what they were seeing and was efficient in getting the job done. Definitely will use again!

Excellent! Dave the technician found the problem rather quickly and repaired it.

Great. Mike was on-time and also called in advance. Company confirmed the day before with a text. He was thorough, provided options and information, and told us what to expect down the road for our very old (1996) furnace and newer, different model heat pump (2006). He did not try to sell us new products and was a pleasure. We will definitely use Dana's again.

Our family has depended upon Dana's Heating for decades. We take advantage of the Annual Service Agreement for our furnace and heat pump. Dana's has always been easy to deal with, very professional, and they make the heating and cooling part of our lives worry free. We have no hesitation in recommending this company for all your heating and cooling requirements. ** 2020 service completed and comments stand! **

Very good. Love the heat and the support to understand how it works.

It went very well. The technician was friendly, professional and fully explained what he was doing and why, giving us encouraging information to better enjoy our Trane equipment.

We were very pleased with the work. Dave, the technician was very helpful and did a great job. He did a thorough inspection of our confusing system, identified several issues that needed attention, did a job of cleaning the coils where material had collected, sn

Very thorough and professional service. Called to confirm arrival time,. We have used Dana’s for a number of years and will continue at our next home.

I highly recommend them, they did a wonderful job, professional and friendly.

The service was A+ excellent, I have been using them for years.

Dana's is the best. Moved into an older home. Dana's installed a state of the art heat exchanger and has been servicing it annually. When I experienced a mid-winter thermostat failure, Dana's made it a priority to get us back on-line. Appointments are near-term, emergency calls are honored, they call/text ahead, arrive and depart when advertised. Staff is competent, way friendly, and conscientious.

Perfectly! Dana's Heating and Cooling sent technician Bobby out to service our heat pump and furnace system. Bobby was VERY competent and knowledgeable. Dana's was less expensive than other competitor companies, and the service charge included replacing the filter.

Excellent response and good work for a reasonable price.

Very well. They were pleasant, competent and thorough.

I wasn't able to be home at the time they arrived so my wife dealt with them. The technician hooked his equipment up and performed a diagnosis of our system. He noted that it was 10 years old (it was actually 9) and that the average life of this unit is 15-20 years. He then provided us two quotes to replace the expansion valve; one that was slightly discounted if we sign up with their protection plan and another that was a few dollars more. The shocking part was the price... $3,852.06!!!! Mind you, this wasn't for an all new unit. This was simply to replace the expansion valve. In complete disbelief, I quickly looked up the part online and discovered that it was a roughly $150 part. As a computer technician, something didn't smell right. So I requested a second opinion from another company. The second opinion agreed with the first and suggested we replace the expansion valve. $550 later, my AC was working again. Why Dana's would quote me so high to fix the unit when a brand new unit costs about the same is beyond me. I don't know what kind of games they are playing, but I highly recommend calling for a second or third opinion before using this company.

They are wonderful people. I use them every year for a check up. They came out under a warranty issue and fixed it, no problem. They were very cheerful and I was very grateful. I have a warranty so there was no cost to me. I love these people. They are available all the time. I am real happy with them.

Very well; prompt; fairly priced. No complaints

They did an excellent job and treated us like family from start to finish.

It went very well. They were very thorough and caring workers

The Dana's man came and inspected, cleaned and fixed the furnace in January of 2017 even thought the furnace manufacturer had gone out of business in 1982. (Ours was installed in September of 1981.) We had thought because it was off for so long that we would need a whole new furnace. Not only did he NOT try to sell us something we didn't need, he didn't treat us as idiots for turning it off in the first place.

Very Satisfied with work performed. No negative comments

My furnace didn't seem to be working so I called Dana's and they promptly sent out a technician to perform a diagnostic evaluation. The technician promptly found the issue and provided me with several options. I chose to get a new furnace as mine was 25 yrs old. They sent out a Comfort advisor to perform a thorough evaluation of the home (sq footage, window surface area, duct condition etc) to make sure that the final product would not only meet our needs but absolutely delight us! I appreciated the fact that there was no pressure to buy the most expensive product, just the CORRECT one. I decided to spend a little more since I have bad allergies and they had that option. I know I am in good hands as they have a service plan that comes with the furnace. I would recommend them to any of my friends or family.

Wonderful experience! Great customer service, great job performing service, and excellent cleanup. The ducts had not been cleaned for at least 12 years, best we could tell when we moved in. Who knows about the dryer vent. Not only do I feel safer running the dryer, it was great turning on the heat for the first time knowing all that crud had been removed.