Dabella - Bremerton

Had a rep come to assess whether we might need windows replaced based on age (35 yrs). Rep was not informative. Did a very cursory look at windows, said we had "stuff" growing on the top of window frame and was likely in the wall as well. No way he could see the top of the window without a ladder. I looked this morning from a ladder, and the tops are perfectly clean except for a bit of dust. Obviously a scare tactic sales pitch to unknowing folks. I also asked about the R-value of their replacement windows and he had no idea. In fact there is not even any info on R-value on their website. Very clear to me that there was not going to be any useful examination of the condition of the existing windows and rationale for their replacement. I would be unlikely to use this company based on my one-time experience.

Eldery abuse is the word for it. First time with angis list helping my 90 year old stroke victim widowed grandmother with a siding project. These guys call immediately, show up from an hour away immediately... Im sick in bed but can hear them yell talking to my grandma for two and half hours with every sales pitch under the sun... ( i ask them to quite down multiple times and am totally ignored) after two and a half hours they finally feel pressured enough to "work up a bid"... ( its a minor accident with the garage door and the siding that the insurance is going to totally cover probably 10-15k at most)... Theyve done everything in their power to try to convince her the house is falling a part, and are doing everything they can to push her to agree to a 150k job then and there .. Im in pain and my blood pressures going through the roof i dont know if i need to scream at the or call the cops to get them to leave... Google dabella and read the predicted word...)

Wow. Whatever you do stay away from these insane people. If you let them in your home they will not leave until you sign in blood. They clearly go through some sort of high pressure sales training which apparently includes a class on camping out in your living room for days if necessary. I complained to another contractor about my experience and without a beat he goes "Oh that must have been be Dabella." Apparently within the industry they are a known I don't know how the reviews here are so positive (I suspect they are paid for). Go look on Yelp if you want to see the truth.

Craig Brooks answered all of our questions and is very knowledgeable.

Met with Craig Brooks today about a siding project on our home. He was extremely personable and informative, I really did learn a lot! If you’re not ready to buckle down for some knowledge make sure to let them know you’re on a time crunch but I had time so no issue there. Although my husband was not able to be present for our estimate meeting, Craig was able to jot down some numbers and give me an idea of what we would roughly be looking at financing for this project to later share with my husband. Overall great first impression, I’m excited to go over everything Craig and I spoke about today with my husband ASAP.

Craig Brooks and Nikko Scott came to my house and sold me my new roof. They were courteous and professional. They made a thorough inspection of my roof and gave me a good price.

Customer service was excellent, great presentation by Kristian and Nikko. They inspected the roof and took pictures of what problems we had which proved we had a problem and needed it to be fixed. Very pleased with how they presented.

Nick and Gabe were very thorough and answered all our questions. They were extremely nice and took the time to explain everything. Very pleased with their customer service.

Craig Brooks came out yesterday to do an estimate for my Windows. He was very nice, friendly and knowledgeable. He gave me lots of info for buying my windows. I haven't had them installed yet. But can't wait for the new windows.

The project went well and the crew that performed the work was great.

Craig and Keshun were knowledgeable, pleasant, and personable. Truly a couple of great salesmen. They made DaBella’s normal high pressure sales tactics almost enjoyable. Unfortunately that is as far as the positives for my experience with DaBella goes. The after sales customer service and communication was absolutely abysmal. There was zero communication from DaBella during the entire process that was not first initiated by me. No prior notification of material delivery (they just showed up one day), equipment drop off (same as material just popped in out of nowhere and then didn’t even leave the equipment), start date and time (found out by accident the day before because of the equipment guys), nothing. When the crew showed up, at the wrong time, the only information the crew lead was given as to the job specifics was the address and was unable to contact the site supervisor (who never even came to the job site) until later in the morning. The sub-contractors who did the actual work were fast, efficient and did a good job. Not sure it was a $21,000 in labor for the 9hrs it took them to do the job good but good none the less. DaBella (at least our local satellite branch) exhibits no pride or professionalism outside of sales. The situation as a whole leaves me quite skeptical of dealing with them in the advent of any warranty work that may occur.

Craig was amazingly knowledgeable and incredibly professional. I cannot wait to see how things look when it's all said and done. There were some issues with the design of the roof that is currently on the house, but he explained in detail all options and accommodated my needs.

Conner from DaBella was a pleasure to work with. Very knowledgeable on the process. He did not pressure us at all and basically just provided the facts and total cost. We are doing a complete replacement of a concrete tile roof to a shingle so a lot more material is needed. The price could have been lower but the promised quality of materials and workmanship ease the pain a bit. Looking forward to the install and will update my post when done.

Conner was the type of person you want to deal with when you have a problem out of your control. He arrived at our appointment on time. Was friendly and open. Maintained constant eye contact while we worked through the process. He was not “Brash” or full of himself but showed concern for our roofing problems. I’m an old fart and don’t need to take crap from anybody but Connor allowed me to lay my defensiveness aside so we could make friendly progress. Very knowledgeable, informative and confident in what he is doing by giving me an appraisal and assessment. Conner is Top Gun !

I was interviewed by Hawken and Marisa tonight and they were both very knowledgeable, professional and courteous! I really appreciated the knowledge they had and the approach they took in explaining everything as well as addressing all of my concerns. They are both good people to have on your team!

Wonderful so far! The Olympic Peninsula team of DaBella, specifically Connor has done a Stellar job with the inspection and preparations for the replacement of our roofing ( home, porches, garage &carport as well as gutters with leaf guards). We never felt pressured during the process and none of our questions have been left unanswered or avoided. The process has been transparent, honest and represented with integrity which we Greatly Appreciate. We look forward to the install team and expect the that the quality of product will continue to speak for themselves. Our Home is our biggest investment and we thank Connor & DeBella for their Honor, Respect, Honesty & Integrity

Thanks to Gabby and Alex for the quick inspection, presentation and finance for my new roof. The expert, Delivery of materials, and Professional roofer where Great Guys to chat to happy to help answer any question and clean up the area quick like they where never there, except for the new ROOF!! Awesome! Crew!! great Crew/Team you guy have there in DaBella! Thank you for a Job well done! Best, Phil link to some of my photos [*** Link removed ***]

Craig and Jeff from Dabella did an amazing job explaining things to me. The two of them take pride in the company and go out of there way to work out the details! I am excited for my new siding and a refreshing new look for my home.

I had the pleasure of having a free consultation with DaBella to replace all of the windows and sliding glass doors in my home. Sam and Newell were on time, professional and very thorough. They went through the home assessing the project, then sat down with me to explain all of their products and services. They were very responsive to my particular needs and worked through multiple options to make the job work for me. I appreciate the time and effort they took to deliver exactly what I needed. While my windows and doors were being manufactured, DaBella kept me updated along the way. When they were ready, they immediately scheduled my installation. The work was completed by a very professional and competent crew led by Juan who oversaw each step. I'm extremely happy with the quality of their product and expert installation. I would definitely hire them again!

Courteous and professional Craig Brooks was fantastic. The warranty was great and we felt like we were family by the end of the appointment.

Kimberly was very knowledgeable of the industry standards and put those skills to use inspecting attic gutters and eaves very professional I enjoyed the spirit of her work attitude and can’t wait for the picture updates

🤩Carson and Haaken Rock! Polite, positive, and pertinacious professionals. A new roof and gutters are long overdue!! The DaBella team to the rescue! Thank you, Scott, for stopping by to get the ball rolling. 👊 New windows are next on the list.

Even though we weren’t able to get the work done we had a excellent customer service representative in Maleke Croft. Very personable. Very kind and enjoyable. On top of that he was extremely knowledgeable about the products and the company. Very detail oriented about everything. What an asset to your company. Thank you The Kelly’s

Our contact with this company Maleke, was extremely nice and very informative.

Very well. Roof completed in record time, good workmanship. Craig was an awesome rep, answered all my concerns promptly and made the process very straightforward.