Collins Plumbing Co

I phoned Collins Plumbing on Saturday 7/25/20. Dispatcher answered quickly and was courteous. The plumber phoned us fairly quickly to find out the problem. Our kitchen faucet had stopped working abruptly. He came out, asked how old the faucet was (8 years) and promptly told us it should just be replaced; it was basically not worth repairing. He didn't look at it; didn't check it out in any manner. We had purchased one, but it was the wrong type. Since he was going to have to come back the next day to replace the faucet, we asked if he would look at the faucet in the bath tub that leaks. He stepped into the tub to look at the faucet and left dirt in the tub. He didn't think it was a good idea to replace the cartridge in the faucet; he recommended that we replace the whole faucet instead. Since we have galvanized pipes he wanted to move the water heater, cut a hole in the wall and do the job from there. Cost--$1100.00. Replacing the kitchen faucet $525.00. Sunday morning dawned and I had serious doubts so I cancelled the job and called another plumber. They sent out a nice young man who looked at the pipes under the faucet and found the problem. We have a Moen faucet. They have a lifetime guarantee, no need to ever have to purchase a new one. There is a problem with the faucet in the bathroom so we decided to postpone anything to do with that at the moment. We payed $89.00 for a protection plan. Just 89.00. No need for a new faucet or to replace it anyway. Collins Plumbing is all about the "up sale.' Don't be fooled. Don't trust them.

unknown

Charges to much and is not professional

I use them all the time. They were good, but since they did the work for me I think they joined up with someone else so I don't really know what kind of company it is now. They did the job and it was fine.

unknown

I called the day before service and since it was not urgent I let them choose the best time for them. They and a person available the next day at 9am. Later in the evening I received a call to delay the appointment by 30 minutes and make it 10am. I was delighted when the plumber came at 9:40. He was Professional, courteous, worked cleanly and took all old parts away and completely cleaned up. After discussing with him what needed to be done and and best solutions for my problems we: 1. Replace two old toilets along with input water valves. 2. Replaced old leaky kitchen faucet and input water valves. 3. Rebuild/Replace tub/shower valves that leaked. Prices given were fixed such as so much of a toilet replacement. The total time for all the work was 4 hours and this includes a trip for the various parts for the job. I am very satisfied.

I found this company in the phone book. They responded promptly. For a less than an hour job, I paid him $500. Before he started, I asked him to explain the cost. The part was only $200 so I wanted to know why he was charging me $200/hr. The job was simple. He negotiated the price down to $500 and I agreed because I was in a hurry, but I'm not happy with that price. He ended up completing the job right and up to code. Also, the technician wasn't very friendly either and had an attitude.