Heating and Air Conditioning, Air Duct Cleaning, Water Heaters
About us
Advanced Heating and Cooling, Inc. has been providing dependable service and quality HVAC products and services to our Kitsap/Olympic Peninsula customers for over 40 years. Our mission is to provide quality and comfort for our customers. Honesty and fairness are fundamental to the way we do business. The diversity and involvement of our people is the foundation of our strength. We are committed to the development, motivation, and recognition of our employees. We will provide our employees with the tools, training, and support to attain excellence in customer service.
Business highlights
51 years of trusted experience
Emergency Services Offered
Services we offer
Installation, Service, & Mainenance Forced Air Furnaces, Heat Pumps, Ductless, Boilers & Hot Water Heaters.
Was rude from the moment they walked in, tracking mud and dirt throughout my house. They had trouble removing heater door. Began raising his voice and yelling that they were having troubles! Then they started talink a different language, and when confronted, they denied it! After 20 min job they left and sent me a $300 bill! Dont bother with this company.
Description of Work: Check Heating unit
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Thomas K.
06/2017
3.0
heating & air conditioning/hvac
+ -1 more
As a customer for 20 years I was a little ticked off because It took them a long time to respond. The price was okay, if they would have came out sooner, they could have fixed it real quick.
Description of Work: My heat pump went out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$300
Thomas K.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: ...
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$205.01
Lisa P.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
It was a fair price. They were prompt and cleaned up. They explained everything. There was nothing that they could improve. They were good. Their responsiveness was excellent.
Description of Work: We had our furnace serviced by them. They did routine servicing on a gas furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Bob R.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
Jim, the gentleman who provided the service for our two heat pumps was very professional, extremely thorough, explained any issues and how we could deal with them. He also was punctual with a phone call to let us know when he would arrive. Explained in detail the charges, how often we needed to change the filter, ideas to deal with the dog hair we have in our home. He was a personable young man and a definite asset to the company. It was a pleasure to do business with this company. We would definitely deal with this company again. I would highly recommend them to anyone. They also installed one heat pump in 2003 and another in 2010 and were efficient helpful and prices were certainly comparable with other companies. They were the best in my opinion.
Description of Work: The provider performed yearly maintenance service for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Michael S.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Serviced gas forced air furnace. House new to me so they checked everything out and adjusted to the heat output properly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Ann E.
01/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: serviced furnace and cleaned it also provided under the cabinet heat directors to push out from under to help heat the room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Astolfo R.
11/2015
1.0
heating & air conditioning/hvac
+ -1 more
The Rep came, late, told me that he was going to get back to me with a quote, with out never doing a heat load calculation. I will not call them again
Description of Work: I tried to get an estimate for upgrading and fixing my Mitsubishi heat pump, they came but never provided a quote. They are a Diamond Mitsubishi installer, that goes to tell how well Mitsubishi chooses their installers
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Mark J.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Advanced Heating & Cooling Inc
Mr. [Member name], Thank you for submitting a review regarding Advanced Heating & Cooling! Please do not hesitate to call if you have any questions regarding your home heating needs. Sincerely, Ellie Advanced Heating & Cooling
Bob R.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Advanced was called because hour heat pump quit working. It was very warm weather. They planned to come out the next day after hours but were able to make it during business hours so they saved us an overtime charge. They also performed routine maintenance on our two heat pumps. Very thorough and competent. Explained what was done. Friendly and helpful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Advanced Heating & Cooling Inc
Thank you for your review [Member name removed]! We strive to provide good service and installations to our customers. I printed your review to show to Chris the technician that serviced your heat pump.
Mary A.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They do maintenance on our heat pump every year.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
RICHARD G.
09/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Installed New Furnace and Central Air Conditioning. I did not have Central A/C previously.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$9,000
Tracy R.
08/2014
1.0
heating & air conditioning/hvac
+ -1 more
Was friendly when he came out; however, he did not follow through with an estimate. I have since had service from another provider.
Description of Work: Came out to give me an estimate on the 22nd of July. It is now August 18th and I have not received anything back from him.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Advanced Heating & Cooling Inc
There must have been a misunderstanding between Mrs. [removed member name] and myself. I was under the impression that her husband did not want to install a new system at this time and that she would call back if he changed his mind. At Advanced Heating and Cooling we strive to make every customer interaction the best that it can be and take it very seriously when a customer is dissatisfied with our service.
Diane M.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
They do excellent work. I have been with them for 10 years. They do a great job. The price was pretty high because it was an old air conditioner and they reconverted it. I have them come every year and it is under $200 for annual service. They are always on time. They bring picture ID. They explain what they have done when they leave. They cleanly and they take off their shoes when they come. I would give them an excellent recommendation. Their price is competitive and it is a good one. They are very good and they keep me completely informed. They called me and let me know what was going on when they knew that they couldn’t be here on time yesterday. They are just very personable and very nice.
Description of Work: I use Advanced Heating. They worked on my air conditioner yesterday.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$355.45
Stephen Q.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: i needed a compleately new heat pump they replaced with a better one that I had for a cheaper price
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Jared G.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
The technician was very knowledgeable and personable. He did a great job, and explained to me exactly what needed to be done. I had a lot of questions and the technician answered each one with great expertise.
Description of Work: Yearly furnace tune up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
teree P.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
Everything was good. They did what they said they were going to do; there was a problem with the unit but they resolved it reasonably. Although they were very thorough in providing information and alternatives the pricing was very competitive. They were not the cheapest, but they were not the most expensive.
Description of Work: I used Advanced Heating & Cooling to install a new heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
David L.
05/2013
2.0
heating & air conditioning/hvac
+ -1 more
Updated review submitted on May 15th. Issues with condensate leaking on garage floor, lack of response to our calls and inability to fix the problem promped updated review.
Description of Work: They installed a new air conditioner in our home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$4,600
Stan T.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
They had done work for me before. They also worked on gas leaks, and a number of problems with the water heater, the furnace and the pump. The workers were excellent. They came when they said they would, and I am satisfied with their work.
Description of Work: They did maintenance on my heat pump, my furnace and my water heater for me.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
HEATHER C.
04/2005
2.0
heating & air conditioning/hvac
+ -1 more
WHEN THE SALESMAN CAME OUT HE LEFT US THE NAME AND NUMBER TO CALL IF WE DECIDED TO GO WITH THEM. I CALLED THE CO. AND TALKED WITH SOMEONE TO ORDER THE FURNACE AND WAS TOLD THAT THEY WOULD CALL WHEN IT WAS IN TO SCHEDULE THE INSTALL. AFTER 2 WEEKS, I HAD NO CALL, SO I CALLED THEM BACK TO SEE WHAT WAS GOING ON. THEY HAD NO IDEA WHO I WAS OR WHAT I WAS TALKING ABOUT EVEN THOUGH I HAD GIVEN MY CREDIT CARD TO THE WORKER TO ORDER THE FURNACE. I ARGUED WITH THEM AND AFTER MUCH 'DISCUSSION' I FINALLY GOT TO THE MANAGER WHO PUT A RUSH ORDER ON A FURNACE FOR ME. THE WORKERS THAT CAME OUT WERE POLITE, BUT THEY DID NOT EXPLAIN WHAT WAS GOING ON VERY WELL AND HAD TOLD ME NOT TO DO ANYTHING WITH THE FURNACE UNTIL A TECH CAME OUT, WELL I FINALLY HAD TO CALL ABOUT THAT BECAUSE I HAD WAITED FOR SEVERAL HOURS AND STILL NO ONE HAD SHOWED. THE OFFICE ONCE AGAIN DID NOT KNOW WHAT I WAS TALKING ABOUT. NEEDLESS TO SAY THEIR CUSTOMER SERVICE SUCKS AND THE COMMUNICATION IS JUST AS BAD.
Description of Work: WE HAD THEM COME IN AND GIVE US AN ESTIMATE ON REPLACING OUR OLD FURNACE AND THEN HAD THEM INSTALL IT WHEN IT WAS ORDERED.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$1,200
Response from Advanced Heating & Cooling Inc
I realize this is a old response, but we stand behind our work and our customer service. We have to maintain a high level of customer service to maintain our standing with the BBB, Trane Comfort Specialist Program and Dave Lennox Priemier Dealer Program. Trane and Lennox require us to submit customer info for Q&A survey that includes the subject area of your complaint. Our customers first connection with the company is with the Comfort Consultant responsible for the project and if they are not satisfied with the response we also have an Installation and Service Manager available. As a policy when a customer concern comes into the office all team members are sent a copy of the concern if a message is left so we can insure that the problem is resolved and the customer is kept informed of what we are doing.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters
FAQ
Advanced Heating & Cooling Inc is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Advanced Heating & Cooling Inc accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Advanced Heating & Cooling Inc does not offer free project estimates.
No, Advanced Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Advanced Heating & Cooling Inc does not offer a senior discount.
No, Advanced Heating & Cooling Inc does not offer warranties.
Advanced Heating & Cooling Inc offers the following services: Installation, Service, & Mainenance Forced Air Furnaces, Heat Pumps, Ductless, Boilers & Hot Water Heaters.