Tip Top housekeeping & disinfecting company

If I could give ZERO stars I would, this woman Vanessa H. is a scammer she scammed my husband and I out of $232. She canceled on us 24 hours before she was supposed to come. Stated she would issue a refund NEVER did. Has since not responded back when we ask for updates on our refund. I did make a police report and filed with the small claims court. DO NOT TRUST HER. She also stated she was licensed, bonded and insured in Nevada which is false, she is only licensed in WA

I have used them for almost 3 years now. Professional and always do a good job.

Vanessa did a wonderful job on the deep cleaning of our home! We have lived here for a few years, and were recently away for five months, so we were definitely in need of a deep clean. Vanessa was thorough, communicative and kind. We would 100% hire here again. Thank you!

Unprofessional, unreliable and dishonest. Get your price in writing. Do not settle for a range or " it depends" . When dealing with Vanessa, you need the service details and price even if an if/then ALL in writing. The price, service and appointment dates and times changed repeatedly until she finally resorted to overcharging in advance and texting to confirm that she was significantly downgrading the service the night before in hopes to get a cancellation. She said she had a sick employee, but that Ill pay $300 because we are within the ( elusive) "72 hour cancellation period" Hmmn. So wait...I now agree to a lesser service and less man hours with only one cleaner for more money ( about $100/hr) or pay tip top for a cancellation? When I agreed to tge lesser cleaning service and asked for hourly rate for this one cleaner, Vanessa ghosted us and charged $300 in advance for a 3 br home and then no showed. Vanessa kept the money (more than the top of original quoted range for a deep clean with multiple "gals" - yes, she calls her employees " gals"' ) I didn't cancel but told her that the $300 charge was unacceptable, and requested an hourly price for the downgraded service which she had been trying to get me to cancel .. see how she works it?! Just dont take your chances here. Its an elaborate scam with purposely evasive terms relying upon you to be intimidated or ignorant when they play bait, switch , threaten and steal. I have all text messages from Vanessa and proof of the above. The other review on Google tells a similar scam story. Folks on social media requesting quotes were denied these. Perhaps because this is their M.O. This seemed calculated. If you have been scammed by this company in this way, please message me, and report them to the BBB and Wa state. This is not okay.