ROOFING SPECIALISTS NORTHWEST

The Angie's discounted price was fantastic. We did have to pay Roofing Specialists a little more, in addition, due to the complexity of our roof and the need for sheathing that wasn't present (common for cedar shakes). The folks at RSNW were courteous, prompt, brought samples, made the paperwork easy, and did the job very quickly (3-days)! I'd recommend them and use them again myself.

They came and cleaned the roof and patched a roof tile.

Called them to setup an appointment. They came out and cleaned and pointed out some roofing issues that might need attending to.

I wasn't completely satisfied. I wasn’t terribly satisfied. They didn’t give any feedback on the condition of the roof. However, I had asked for an estimate on replacing the roof, in which I got lots of information on; but I did not really get any information on the condition of the roof or what types of repairs they may have done. Since it was a roof maintenance deal I expected them to give me a report. I still have no idea or understand what work they actually did.

They were punctual and worked incredibly hard. The gutters looked good however, I just wished the roof was a little bit cleaner; they had to rush to get it done in time.

It was fine. I thought they were professional, thorough and I had no issues.

They did a good job. They were very prompt and cleaned up after themselves. I can't complain.

A small crew, it took 2 weeks from start to finish; not a problem for us.

I contacted this roofing company to complain and they were slow to respond and finally got back to me that they would redo work. By that time I didn't trust them to touch my roof. My contractor had his roof people explain that the roof peak was failing and the overall roof was in bad shape, so I had roof replaced and dormer roof done correctly by Cirque Building who I found through Angie's List. I asked NW roofing to refund the dormer coating work only and they never responded after calls and e-mails. I have pictures of the roof after Roofing Specialist NW completed their work, as I had my contractor take them after finding the poor condition of my dormer roof 2 months after Roofing Specialist had supposedly fixed roof.

They did an excellent job. They were about $7,000 less than a couple of the other bids. The people were excellent. They were here on time and did what they were supposed to do. They did an excellent cleanup and I was real happy with them.

I purchased a Big Deal coupon for this company. Overall experience was not good. They were an hour and a half late the day they scheduled to come and they came unprepared to do the work they described in the coupon. They offered to do the work but wanted to reschedule. After my first impression I declined and asked for money back.

Initially the company came out and cleaned my gutters, and inspected the roof. My initial report for this company was poor - as I was expecting my roof to be cleaned, not my gutters. After contacting the company, they took quick action, responding to my concerns and expectations. The employee who came to clean the roof was prompt, communicative and courteous. Upon his first trip he completed part of the roof, then came back a second time after communicating to me that items on my patio needed moving/covering before he cleaned the roof above. At this point I am very pleased with the service I received.

When I e-mailed to schedule this I specifically mentioned my roof needed cleaning, on the house and a detached garage. When I arrived home from work after the appointment date I saw that my roofs looked the same and I contacted the company to inquire about why the work was not performed. I was informed that I would be receiving a report in the mail. At that time I assumed that they had not arrived in time to do the work. I was surprised that the report indicated gutter cleaning only. I would not have paid $199 for gutter cleaning on my 1600 sq. ft. home, let alone the and quot;regular priceand quot; of $325. This purchase was a waste of my money, and time.

I really couldn't have asked for a better experience. I'm very pleased with the results of their work. I thought they were very timely; the work was completed in one day. Jeff was very open to communication throughout the project, and he even had a few questions for me. I think this is professional company.

I called and made an appointment. Two men showed up late and told me that they were here for the roof. They stated that their intentions were to go up onto the roof, look around, evaluate the shingles, gutters, and flashing and write down aything that I needed done and give me a written estimate for the work. I explained that I had paid for 2 man hours of maintenance including removal of debris, gutter clearing, flashing caulking, and shingle repair as needed. The man's response was that they were not intending to repair anything and the deal does not include stuff like moss or attaching shingles - and quot;you see the problem with these coupons is that we don't know which is which and it takes a while to evaluate the roof so with whatever time is left after getting an estimate, they will brush off whatever loose stuff like leaves is on the roofand quot;. I retrieved the coupon and showed it to him, he argued with me that they would only be up there for a little while and likely would not be able to do all of that and the extra would carry a charge. I stated that he was welcome to provide an evaluation estimate afterwards or on his own time, but that I did not pay $200 for an estimate and expected him to fulfill the contract. He then took the coupon and began confrontationally reciting the items (those he involving evaluation) at which time I walked away and let him know that I expected the debris and gutters to be cleared and any loose shingles attached and flashing caulked, at least as much as could be done in 2 man hours for my $200. He then retrieved his paperwork and his ladders, called his boss, and then climbed onto the roof with his partner, they spent 16 minutes working before it began to rain hard and they came down, cleaned up, and began to leave, with my gutters unclear, my roof full of debris and no repairs. I asked him how we should proceed d/t the rain. He stated thet they have only 10min left on the roof anyway, so.... I told him that I had recorded his time and that there was plenty left to finish the job. He then noted that I had a few loose shingles, some broken ones, and his partner noted that we had terribly clogged gutters in the back d/t balls getting stuck therein, that he was new at the job so he apologized for not knowing what I paid for,and assured me that he would return before the end of the week to finish. Two weeks later, I called Shawn and explained my dissatisfact ion and the workers fauilure to return. I recieved a phone call at 6:30 am on two of my numbers (yes, AM) telling me that Shawn was sending the men back that morning to finish up - They arrived 40 minutes late and knocked to say and quot;We're backand quot;. The two men climbed the roof again. 35 minutes later I noticed that they were gone. No report, no evaluation, Roof visibly not free of debris in large areas and no indication whether my gutters have been cleaned, my shingles are secure or if the flashing is adequate. I will need to hire someone to check out and perform maintenance on my roof now and I would like my $200 back. Update: Read the response from the company. You seem like nice guys on the phone. I did speak with Shawn when he called me at 6:30- still have timestamped voicemail message on my cellphone too. Perhaps you dont have to be at work to make a phone call. I am careful about these things as I know that they effect business. This was an exceptionally bad and unprofessional experience and had to be told so that others did not buy in and get the same experience. WHy not come look at my roof? All that I can tell you is that I have witnesses and what I report is accurate. The response is from someone who is taking his employees word as truth and did not witness the incident. Why not check with the other employee there- perhaps he will back his friend, perhaps he'll tell you the truth. However, If they billed out those times to your company , they are painted into a corner now. You need to be watching your employees - I believe what I read - that you are likely a good company and Shawn seems like a good guy (from the 3 times I spoke with him - to originally make appt, when he was in the field on a roof and asked to call back, when he called back and when he reschedule the finished appt. in the wee morning hrs. ) Get your facts straight and make this right. Don't report your false heresay in your defense. It looks bad for you and shows the disconnection between you and your irresponsible employees. Best of luck to you. I want my money back. UPDATE: Kelly contacted me in response to my review and offered to send another crew out - assuring me that that they would have no knoweldge of my previous experience - and perform the originally contracted tasks in exchange for amending my review. A crew came out, after calling to apologize for running late. They were two men. They acted professionally and seemed to do a thorough job. They communicated what they were doing and their findings and were willing to point out specifics. They made several references to the previous and quot;workand quot; and clearly were aware that this was a revisit. They brushed off the roof, assessed its condition, cleaned the gutters and made it a point to note that they only needed cleaning because of the storm we'd had the night previous, and not because they weren't properly cleaned initially. Nonetheless, I was pleased with their professionalism and I did receive a report on the condition of my roof and needed work by both email and letter. The letter stated that the company was willing to do the work on a cost plus basis, rather than providing a firm estimate. I did not pursue their offer as it would require a higher level of trust. As part of my agreement to have the work done that I paid for, and in response to Kelly's recurring reminders, I can report that their third visit was professionally conducted. My advise to the company: Don't offer what you are not willing to provide and please respect that Angie's list is here to allow us to report our experiences. Manipulating the grades/ reporters is not the way to go. My advice to the customer: I see that this company has a lot of great reviews - trust them- I did - nobody's perfect every time. I'm sure they will do a nice job. Hiring, Sending out, Trusting and Defending a bad employee is likely all that this is about.

I had arranged for an afternoon appointment when I would be home from work. The worker showed up at 8:30 while I was getting ready to leave for work. He knew nothing about what I had discussed with the owner and didn't have the equipment needed to wash the gutters had he deemed that doable. Clean up was rather spotty, so I had to go around and sweep up the leftover debris that came off the roof. The follow-up letter apparently was a form letter because it said that they had cleaned the gutters. Update, September, 2012: I bought another Angie's List gutter/roof/exterior cleaning deal, this time from Men in Kilts. They had no difficulty whatsoever scrubbing the outer surface of my Leaf Guard gutters clean. The idea that Leaf Guard gutters are too fragile to be washed is absurd. My home looks much better with clean white gutters.

It was a special that was going on. It was nice. I didn't actually get on the roof but they sent a letter saying everything was fine with the condition of the roof and gutters. They did cancel the appointment twice but they did come out the third time. They did get in touch with me but I had to contact my renters. I didn't price any other companies. They were responsive and let me know right away when they had to cancel.

They couldn't find anywhere where the water would come through and decided that the water might be coming through the little fan when the wind blows the right way. They were wonderful about it.

They seemed professional, and my interaction with them was very good. They got back to me in a timely manner and were very quick with their available appointment time.

I bought the Big Deal for $199 for complete roof maintenance. I scheduled an appointment for 9/14. They said I didn't need to be home, but they never showed. We rescheduled for 9/21, and they did not show again. I emailed them to see why they didn't come. They said it looked like too much work. Angie's List is despicable for offering a Big Deal from this type of company. I can't believe they would allow this type of company to offer such a deal. I expect Big Deals to be from reputable companies.

Overall, they did a great job on the repair of my leaky torch-down roof. They were responsive to my emails and phone calls, provided timely and competitive estimates, worked around my schedule (and weather), did the required work and cleaned up after themselves. Best of all, no more leaks!

He was very professional and honest. He didn't tell me unnecessary things. I have no more leaks.

The estimate was fine, and I called them back to clarify date and on the estimate. I asked for a less expensive alternative, and I did not hear back from them on that.

Very pleased with them. They always do the work in a timely manor, they are always done on time or before there projected time. They clean up after themselves. They are right on the mark with there estimates. Their office is always accomodating with answering all the questions that I have. The only complaint that I have is that sometimes they are hard to get a hold of.

Asked company to come out and analyze our roof after the storms this last winter (found some shingles on the yard). They came out on the day agreed to, took a look and let us know we needed a new roof as the old one was very dried out. While we didn't have any leaks today, we were at fairly high risk for developing them over the winter. Everyone I spoke to at the company was incredibly responsive, answering my questions quickly and even providing a survey at the end to give them feedback on their work. The roof looks beautiful and they were exactly on budget to the quote. The work was done in a timely manner with almost no impact to us.