Molly Maid of Mill Creek & Woodinville

What do I like about Molly Maids house cleaning ~ simply everything! The Molly Maids are very courteous, conscientious, and thorough. I love the way my house smells fresh and looks clean after the Molly Maids visit. They have been cleaning our home for over three years and I've always been pleased with the wonderful service they provide. I would highly recommend Molly Maids of Mill Creek and Woodinville.

I am a property manager that manages about 100 homes and have done over 1000 move out cleans in the past 7 years. Because of limited time, I hired Molly Maid of Mill Creek to clean a Mill Creek home after a tenant move out. The house was 80% clean & the fee was $161 minimum. They wanted $350 to clean on a Saturday (most cleaners don't double for Saturday) , but ended up coming the following Tuesday. The owner & new tenant complained to me that they didn't clean out the front seal of the front load washer. I kindly asked that they go back out, but they REFUSE TO CLEAN THE WASHER rim, even for an additional $50, leaving me in a bad spot. Everyone else does this clean. How can it be a move-out clean if you don't clean the inside rim of the washer.?They repeatedly refused & said corporate backed them up. I was hoping I had found a NE cleaner, but I won't use them again. Note - I used them previously in Monroe because couldn't find anyone & the $160 price was high for 1 hour, but no choices. They make you pay with credit card at time of booking the appointment so they get paid regardless of whether complete the work or not.

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Initially the cleanings went very well. Upon closer inspection I noticed little things, nothing to get upset about such as: Not removing the food catcher and cleaning around the drain, not dusting under glider chairs in the living room-in fact I needed to request them to do it. They had a tendency to dust around objects vs moving them, my head board to the bed was not fully dusted-dust accumulating in the corners, not vacuuming behind doors. Multiple instances where my floors were sticky-they were supposed to use vinegar so not sure what was going on there. All these little things I could live with but the straw that broke my back was coming home and finding my cats had no access to either of their litter boxes for over 6 hours, fans on, small amount of garbage left in a box outside the garage door. Fortunately there were no accidents, which shocked me since 1 of the kitties has health issues and needs access on a frequent basis. He was so frantic when I arrived home, after opening the utility room door he was clawing at the door to the garage for approx. 10 mins and it took me a good 45 mins to calm him down. On the plus side if I asked them to return to correct an issue they were great about it as well as if I needed to change my schedule.

The first time they came out, they were fine. I had them over again and they started missing things. They didn't vacuum the floors. The ladder that they brought to clean the outside of the kitchen cabinets was still on the floor. I think their price was a little high. They didn't tell me when they would be arriving. The first time they came in the morning, but the next time they didn't get here until afternoon.

Everything is sparkling clean. love it

Called on a Friday, and was able to schedule them for first thing Monday morning. They arrived on time were courteous and professional. Did a great job, even cleaned the blinds. Stayed an extra 15 minutes at no charge to finish up. Loved the way the house looked and felt when they were done, especially the carpets and bathrooms. Would recommend!!

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.We have been using Molly Maids (Mill Creek & Woodenville) for over a year now. The team comes every third week, and the service has been consistently excellent. Team members are professional, punctual, and well trained.

Adian is very professional and we have signed up to start using their services After i hired them this is the email i sent I'm sad to say that we will not be using your services again. When we walked through the house you told me that you work from the top down and that the vents get dusted this didn't happen. This was on of the reasons I hired Molly Maids. The freezer front wasn't clean. I didn't walk into my home blown away I'm disappointed we spent that much when we get the same clean for $125. Email response from them We are sorry you were not satisfied with the clean and apologize that the clean was not what you expected it to be. The team was there for a little over 3.25 hrs and were feeling rushed at the end knowing that you were only willing to pay for 3 hrs. That could be why those two areas were missed. We did give you a discount of $51 for the clean and it is our policy to come back out and re-clean areas the team missed. Was it the front of your freezer door in the kitchen and the vent in the ½ bath that were missed? If so, please allow us an opportunity to make this right. We would hate for you to walk away with a bad impression of Molly Maid and know that we can provide you with quality professional cleaning service. Please let us know a good time for the team to come out and re-clean those areas irrespective of if you want to continue service or not. We would hate to lose you as a customer. I appreciate that they want to come back to clean it, but i feel it's a slap in my face that you said you gave me a discount. When you have a coupon on Angie's list for $158.00 for 4 hours of cleaning and i was charged for $222.00 for 3.25 hours of cleaning I found you on Angie's list. My house wasn't dirty and is kept very tidy. My husband hates that I pre-clean before the cleaners come out! He says we pay to much for me to do that. We have had the same cleaning company for awhile and wanted to get a different company because they had some changes and kept sending different cleaning crew out each time they came to the house. They charge us $125.00 twice a month to clean the entire house. I was going to to spend $165.00 twice a month with you and that didn't include the entire house. (minus 4 rooms) We aren't cheap we will pay for great service. We weren't blown away with the service for the price. I wished it worked out because now i have to find new cleaners.

They're excellent. Every time I call them if there's something I need done extra or anything, the whole experience is just excellent.

I was waiting for my old house and new house to close so I was changing the time and what I wanted initially. They were great. We initially settled on a date and time. I had changed as couple requirement before the actual cleaning. They were very thorough in the cleaning of the new house. They even had a manager come out and see the job they did. They have been great to work with and I am having them do regular house cleaning for me.

The cost is $350 for a deep cleaning and $150 for a follow-up.

Generally, it's okay. They are very nice, friendly, and open to making improvements if you have a problem. They don't tend to move a lot of things when cleaning because they are afraid of damaging items though. I have had them for about 9 months now.

They are excellent! They send out 2 people for about 2 hours.

We use them once a month. Their boss is professional and gave us a good quote. They are doing the work they said they would do and the work seems to be quality.

They started off great for about the first year we had them, then they changed crews and everything went to heck in a handbasket within about 30 days. Suddenly basic things weren't being cleaned, and we had to have them come back for re-cleans twice in a row. They left our sliding glass door wide open and left the premises. Left our front door unlocked. Rescheduling the re-cleans was a drama, and I actually got docked pay because they insisted on coming back out the same day as another repair person - who I had to reschedule 3 times because it conflicted with their schedule. Previously, I would have given them an A+ rating, but not with the new crew.

We started servicre with Molly Maid a few months ago, and have been very pleased with them. Cleaning involved vacuuming,dusting, and floor mopping throughout the house, plus very detailed cleaning of bathrooms and kitchen. The cleaning teams have been very cordial, efficient (no time wasted) and obviously well-trained.

They were great. We used them up until just about three weeks ago. We used them every other week. They did a great job so I have no complaints. I’ll probably hire them to help me clean my apartment. They have reasonable rate. They were always on time. They were fast. They did a 5000 square foot house with two of them in about 2 1/2 hours.

After our initial contact Paul Davenport, the owner, visited our home and performed an initial walk thru with us to determine estimated cleaning costs, provided us details on their standards, explained to us how the service would work and then helped us determine a frequency for cleaning services. At the conclusion of the initial cleaning, Paul came by our home to insure the cleaning standards were achieved and confirmed that we were happy with the service provided. At the conclusion of the second cleaning a Supervisor came by the house and insured the cleaning standards were achieved. All three scheduled cleanings were performed expertly and to standard. We continue to use Molly Maid and gladly recommend their services.

I have a large house and was getting ready for a Superbowl Party (GO HAWKS!) and needed help so I could focus on decorating and hate cleaning anyway. They arrived on time and finished on time and were both personable and professional; I showed Erika what needed doing and stayed out of their way; Erika had the occasional question as to specifics that I had not considered. She walked me through upon completion, and I could not have been more satisfied. Later on I noticed things they had taken care of that I had not thought about like cat hair low on drapes that was taken care of. I have them on Speed Dial.

They're thorough and pay attention to detail. They deserve recognition. I'm very happy with them.

Molly Maid has been great. I have used several cleaning services over the past 7 years and MM has been the best. Consistent quality time after time. In over two years as a client! we have had only 2-3 times where it was not perfect, a phenomenal 95%+ perfect grade. Much better than anyone else in the market. And any issues get immediate attention without a fuss. They have also been amazingly flexible. Extra cleanings for parties, last minute schedule changes (ours, not theirs), and special requests are all treated with a smile and a "Yes". I highly recommend their service.

Needed someone to come in and clean home for my daughter who had hurt her leg and having other health issues. Called Molly Maid of Mill Creek and Woodinville and they responded quickly. Said they had an opening for the next morning. Took that spot and the 2 women came on time and did a fantastic job. The 2 women were very professional and respectful. We are wanting they to come back every other week. The cost I was expecting this time because of the immediate help needed. Otherwise it seems a little high.

I've been using Molly Maid for a few years and I'm consistently impressed with the thoroughness and hard work the ladies do! It is so nice to come home to a polished house and they are wonderful to work with. Recommending them is my gift to others.