ADT Security Services, Inc

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ONE OF THE CONTACTS CAME OFF AND THEY SAID, "THAT'S NO PROBLEM." SO THE GUY CAME OUT AND HE TAPED THE CONTACT BACK ON AND MADE SURE IT WAS WORKING. HE CHECKED IT WITH A LITTLE PROBE TO MAKE SURE IT WORKED PROPERLY. THE SERVICE CALL WAS $25.00 TO COME OUT AND DO THAT. I THOUGHT THAT WAS A LITTLE HIGH FOR WHAT HE DID.

I DO NOT LIKE THE FACT THAT THEIR CALL CENTER IS FAR AWAY, MAYBE IN FLORIDA. THEY HAVE ABSOLUTELY NO CONCEPT OF WHERE SEATTLE IS OR WHAT'S GOING ON IN SEATTLE. WHEN YOU CALL THEM YOU HAVE TO GO THROUGH THIS MULTI-TIERED PROCESS, YOU HAVE TO STAY ON THE PHONE, AND BY THE TIME YOU GET TO THE PERSON AND TELL THEM YOU NEED SOMETHING, IT WASN'T CLEARLY FOLLOWED THROUGH WITH. THEY OUTSOURCE TOO MUCH. IT'S A REAL PROBLEM.

MY OVERALL EXPERIENCE HAS BEEN GOOD. I HAVE NOT HAD A FALSE ALARM OR ANYTHING SO FAR TO SAY ANYTHING ABOUT THEIR RESPONSIVENESS OR ANYTHING. IT WAS GOOD. IT WAS ALL TAKEN CARE OF. THEY MAKE SURE THE WIRES ARE NOT VISIBLE AND PUT THEM WERE I WANTED THEM TO BE. I DIDN'T WANT ANY WIRES VISIBLE OUTSIDE.

I THINK THEY ARE A LITTLE HIGH PRICED, BUT OTHER THAN THAT, THEY SEEM TO PROVIDE A GOOD SERVICE. THEY HAVE NOTIFIED US WHENEVER WE NEED TO CONTACT SOMEONE AT THE POLICE DEPARTMENT. WHEN WE FIRST GOT IT, THEY LET US KNOW WE NEEDED TO LET THE LOCAL FIRE AND POLICE DEPARTMENTS KNOW WE HAD IT. THEY ARE PRETTY EFFICIENT.

THEY WERE SOMEWHAT UNPROFESSIONAL. IT WAS PROBABLY AVERAGE, THEY WEREN'T EXTRAORDINARY. THEY TOLD US THREE TIMES THAT THEY WOULD E-MAIL US A MANUAL ABOUT HOW TO WORK THE ALARM, BUT WE NEVER GOT IT.

THEY ARE GOOD AT PUNCTUALITY. THEY ARE RESPONSIVE IN TERMS OF COMING OUT TO THE HOUSE AND THINGS. THEY WANTED TO SELL US MORE STUFF, AND I WASN'T INTO THAT, BUT THEY CAME OUT AND FIXED OUR PROBLEM WITH THE SMOKE DETECTORS. THEY CALL RIGHT AWAY WHEN THE ALARM GOES OFF.

WE WERE VERY PLEASED WHEN THEY INSTALLED EVERYTHING WHERE IT SHOULD BE AND EVERYTHING WAS DONE WITH VERY GOOD QUALITY. WE DID THE WIRE TYPE, SOMEONE SAID WE COULDN'T DO THE WIRE TYPE, AND THEY DID IT. THE FELLOW WHO DID IT HAD BEEN DOING IT FOR 15 YEARS.

WHEN WE FIRST HAD IT INSTALLED, THE CATS KEPT SETTING IT OFF AND THE CAME OUT SEVERAL TIMES. THEY HAD TO ADJUST THE ALARM AFTER INSTALLATION.

ARRIVED IN A TIMELY MANNER, EXPLAINED MY SYSTEM TO ME AND GOT ME STARTED ON A SERVICE PLAN. HE DID INFORM ME OF OTHER SERVICES I COULD HAVE FOR AN ADDITIONAL FEE-NOT INTERESTED.

THEY ARE MORE THAN AWESOME. I PAY A SMALL MONTHLY FEE AND MY HOUSE IS ALWAYS PROTECTED. I HAVE 5 CHILDREN AND THEY TRIP IT ALL THE TIME AND THEY CALL RIGHT AWAY. ALSO I LIKE THE CHIME WHENEVER A DOOR OR WINDOW OPENS IT KEEP ME ON GUARD IN CASE THE BABY GETS OUT, OR SOMEONE COMES IN.

ADT SECURITY SYSTEMS IS VERY PATIENT AND KIND, EVEN WHEN IT IS A FALSE ALARM. THE TECHNICIAN, DARREN JOYAL, MADE ME FEEL VERY SAFE AND HE WAS PROMPT AND VERY NICE.

THE GUY THAT INITIALLY CAME TO OUR HOUSE WAS VERY NICE. WE DID GET FALSE INFORMATION ON THE TERMS OF THE AGREEMENT. WHAT WAS SAID OUTLOUD IS NOT WHAT WAS WRITTEN IN THE CONTRACT. THE NEXT GUY TO COME AND INSTALL WAS VERY NICE AND HAD A LOT OF INFORMATION.

VERY SATISFIED.