The Roof Medic

We called and left message! We received a call back within the hour! Within the half hour Bob Faulk was at our home assessing the leak! He found 3 cracked vents on the roof and replaced them! YaHoo! Bob's my hero! Thanks so much! We had minimal damage! All fixed and ready for the next storm!

No one called back to schedule an appointment.

This company is the worst kind of service company they write contracts that they never intend to honor.

Bob is a very nice Man. He fixed the holes that I had called him about and then Found additional issues and repaired those as well.

Person arrived late. Did efficient work, but, I had to remind him of items supposed to be part of services. Had him inspect roof where I had a small leak. Was supposed to report to Bob, the boss about what he found. I waited two weeks and finally called and found the information not reported to Bob. Now I am a month from that and am told by Bob I will have to wait until Sept to have work done. He has no estimate to give me. These issues have been addressed to my full satisfaction.

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Left a mess in the yard with miss despite this being the key differentiator and guaranteed sataifaction. Was to come back in a week to apply the moss treatment. Finally said they could come back 3 weeks later. Then did not show up on the agreed upon date. When we called to ask where they were they informed us they were not coming out and would not be installing the antenna and that they could come out in two days to apply the moss treatment. I called the owner Bob to tell him how upset I was with the service and he was extremely rude, offered no apology and hung up on me. I had told him I was going to refuse to pay if he refused to provide the service we agreed upon. That is hen he said "we'll see about that and hung up. A simple apology and promise to make it right was all I was looking for. We chose them because we believe their pitch about higher quality and satisfaction guarantees. Good salesman, but terrible service and business owner.

I met with Bob, discussed the project and went over the costs. His group was awesome, punctual and always communicated with me any changes in dates/times. the roof, gutters, looks awesome. All of the guys were polite, cleaned up after the roof processing. The entire job was completed to my satisfaction and I would recommend this group, Roof Medic, to anyone. Thanks Roof Medic for a great job. I will continue with the maintenance in the spring.

he is quite knowledgable in roof maint. ,types of cleaning and correct material. I asked for a yearly maint. price and found his company to be 160.00 cheaper then my past roof cleaners. having been a general contractor years go i can appreciate doing business with someone who shows up on time and does good work.

Came out to give estimate and roof inspection. Made an appointment for about three weeks out. Had office call that he would be late, and was. Ready to work immediately on arrival. Took no breaks. Did exactly as discussed. Left the property looking like he hadn't been there except roofs were immaculate. I am in the process of getting an invoice. This is my second time using Roof Medic and would recommend this company. It may cost more initially, but it lasts longer. So, there is a definite value advantage.

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The company is highly recommended for cleaning off the moss and stains from your roof. They used high pressure air to clean off the moss from the roof. They then came back a few days later and put some cleaning solution on the roof to clean off all the stains that remained. The roof looks great now. The day that the moss was removed from the roof all of the debris was cleaned up from around the house before they left. A job well done and we would use this company for any further problems our roof might have. They are rescheduled to come back next year to treat the roof before the moss and make sure that it is never an issue again. The employee who did the work was very polite and knew how to do the work that needed to be done. He also came back the second day to complete the process..

It went fine. He was very nice and cord gel.

The provider was out of town at the time I contact him. He replied promptly and the work was scheduled and occurred on time. He came to provide a quote after viewing the work to be done. I inquired about the process, for which he had a customer book of articles, letters from customers and FAQs. I selected this company because he was listed as environmentally friendly. The method promoted as environmental was the gentle air pressure method of cleaning the moss off the roof. This method was preferred over high water or air pressure. A "treatment" was then applied after the air cleaning. I asked about the components of the "treatment" and he told me it was sodium based. When I arrived home after the day of service, I noticed a very strong bleach smell outside and all of the patio furniture was still out in the grass and not returned to it's place. Three days after the day of cleaning, a hard rain came, which left lots of suds in the downspouts. I was painting the gutters and finished the back side of the house after the treatment and before the rains. The service was to include cleaning the gutters. I had previously cleaned 3/4 of the gutters before the service. While painting the gutters, I was also still cleaning out the debris that should have been cleaned out. The shed in the back still had "treatment" remaining that didn't wash off but it didn't look clean. I spoke with the owner after a follow-up call, which didn't come until 3 weeks later. He said he would return to clean the shed better if I needed it, and after more rains. I have noticed that the one area where grass is immediately in contact with the downspout runoff still remain dead as a doornail. I used an organic lawn service (which I mentioned to the roof service guy - how important environmental products were for me) and the rest of my lawn is gorgeous. When I spoke with the owner, he started to compare the "treatment" to 60 Second Cleaner, which seems like consumer-friendly bleach. Although the service was prompt (generally - billing and follow-up could have been better), my greatest disappointment was the lack of information available on the ingredients of the "treatment". The roof is clean and bright. I did have to finish cleaning out the gutters (probably from when they blew off the debris in the cleaning). Most importantly, the chemicals were not up to my expectation. I guess part of that falls on me for going with the "sodium" description and not seeing anything in writing. He did a good enough job for what he offers, but it doesn't appear to be ALL environmentally friendly.

The roof was cleaned at some point in May or June. The moss killer needed to be applied at a later date when it was dry. I received a bill for the job and there was still moss/scum in the usual places on the roof. After a few calls and back and forth they finally sent someone, including Bob the owner. The roof had not been treated so they treated it w/Bob assisting. The substance that was used on the roof killed all the moss and scum. Within days it turned white and with the heat we had this summer it finally just blew away. Pretty amazing stuff! I had a few minor issues w/ the roof but Bob went out of his way to take care of them. He will do whatever it takes to make sure you are satisfied w/ the job. Can't ask for more than that!

I cannot report upon how the job went with my own roof, but I can say that the roof on my neighbor's house where Roof Medic did the job is immaculate. Also, there did not seem to be a leaf out of place in the garden surrounding the house. The technician came, did the job, did a careful pick-up of the grounds and was gone in a short time.

No problems.

Bob, the owner, was on time and explained everything to me...how the roof would be cleaned with "touchless" compressed air after which the grounds and driveway would be cleaned up, leaving no roof debris. He inspected the grounds and the roof, and checked to make sure all the flashing, especially around the fireplace, was in good condition. He explained the difference between the different treatments he offered, and I chose the moss/mold/mildew treatment instead of just a moss treatment, though it was was more expensive. He also asked if I would like the faces of the gutters treated to get rid of the mildew and freshen them up, and explained that would cost extra, too. I agreed to that, as the gutter faces looked pretty bad. We set an appointment a week later at 8:00am for the cleaning, and he explained that the treatment would follow in a day or two, whenever the weather was good. He told me I would be called to assure that I would be home so I would know when it would happen. He also told me that the roof would look almost as good as new when they were all done. I signed the order and he left, leaving me with a packet of information that included a 'how to take care of your roof,' letters and notes of thanks for the great job they did, and a list of jobs that I could check on. On the appointed date and time, the young man doing the cleaning showed up, I unlocked the back gate for him, and he told me, after looking at the house, that it would take him a couple of hours to do the job including the clean up. He was good to his word, and the roof looked great and the grounds were cleaned up. He told me that the roof would look even better after the treatment and would look almost new. I was looking forward to that. Within a couple of hours after the roof cleaner left I received a phone call asking if it was alright to treat the roof. I was surprised but said that it would be fine. That young man told me he'd be there at 1:00pm and was right on time. I asked about the chemicals used and he explained that there was some bleach in the mix, so I asked if he'd tarp my canvas canopy I have over the front door. He said that he would before he treated the roof, and he did. The treatment, which included the roof and the gutter faces, took about an hour. This also included rinsing off the windows with fresh water to remove overspray from the treatment of the gutter faces. After the treatment and rinse were completed, the young man packed everything back in his truck and left. Both young men were friendly, professional and very competant. And true to statements of Bob, the owner, and the young man (O.J) who did the cleaning, my roof hadn't looked so good since it was installed about 10 to 12 years ago. It looked new. The treatment is guaranteed for 2 years, so it really is a matter of time to see if it will last that long. Other than that, I am well-satisfied. I chose this particular cleaning because it was touchless...that is, my roof would not be pressure-washed nor would it be swept with a broom, which would remove material from the surface of the composite shakes and shorten the life of my roof. It's probably more expensive than having my roof pressure-washed or swept, but it also will prolong the life of my roof. Overall, the cost of this cleaning and treatment is small compared to the cost of a new roof, especially nowadays. I would recommend this company, if you're in the market for a roof cleaning and treating. I'd use them again.

Everything went very well from start to end. Our roof looks very clean and new!