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Northwest Preferred Roofing

Roofing

Reviews

3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
Showing 1-2 of 2 reviews

LORI S.
10/2019
5.0
roofing
  + -1 more
Amazing, responded immediately on a weekend in a "downpour", provided temporary fix, off to respond to other emergencies, then returned later that day to confirm the temporary fix worked, came back on Monday and permanently fixed. This company is worth it's weight in gold with such genuine concern and helpfulness. A family owned business - calls were returned past normal operating hours. I would recommend them in an instant. They responded on the weekend when other roofing contractors did not.
Description of Work: Repair a SUDDEN water leak
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Northwest Preferred Roofing
Dear Mrs. [Member Name Removed], Thank you so much for writing a review. Our customers mean the world to us and we are so happy we were able to help you and your family! It brings such joy and happiness to Leo and I when we are able to help others! Thank you again for everything you are truly appreciated!! ~Leo and Cassandra

Valerie M.
05/2019
2.0
roofing
  + -1 more
Prior to work, I expressed concern that one of the trucks might leak and damage my asphalt or aggregate. I was assured it would not happen. After the roofing was removed, one of their contractors DTG, picked up the old roofing material and the truck leaked hydraulic fluid exactly where it lifted the load. Owner sent out the company that delivered roofing to clean it, however they did not leak. I have photos where everyone was parked. According to the law, contractors are responsible for the subs damage. Owner wanted to send her son out to clean, I insisted it be done professionally. Owner complained that DTG refused to pay, and said their trucks do't leak, although they agreed it was DTG. First I asked for them to cover it with blacktop seal, they thought I was unreasonable. Then on my own I found someone to clean it for $500. Owner said she would pay the bill after the date (year was wrong) was fixed. My contractor sent a new bill. Then owner demanded a 1099. My contractor said no 1099 needed. Finally apparently owner agreed to pay but asked for 2 weeks. 2 weeks came and went. Owner sent letter agreeing to pay but said she was seeking counsel because of slander for posting my opinion on Yelp. Owner still has not reimbursed me for damages. Owner has come up with excuse after excuse to delay payment, from saying it took me too long to notice damage it snowed tand rained right after so it was unnoticeable, but I have photos of before, during and after, so there is no doubt which truck leaked fluid. Now five months has passed, still no payment.
Description of Work: Remove and Replace Roof

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0

$18,000

Response from Northwest Preferred Roofing
Thank you for taking the time to write a review. We’re sorry to hear our efforts to rectify the situation have not been sufficient. As you know we have had numerous conversations in an effort to resolve this. Our records show your job commenced on 1.12.19 and completed on 1.14.19. On 1.15.19 at approximately 9:24am DTG picked up the container. Per our policies, we did a walk-through inspection on 1.16.19 at 10:33am and thoroughly cleaned the entire driveway with a magnet to ensure no material was left. During this inspection there was no evidence of anything on the driveway. You notified us of a spill on 1.17.19 at 4:44pm. We immediately offered to help resolve the issue as a courtesy by renting equipment or hiring a professional. Those offers were refused. We reached out to DTG, after they reviewed all the evidence-pictures provided, actual footage from the cameras on the trucks, full inspection of their trucks and container, and an investigation with their insurance and attorneys-there was no evidence that the spill came from DTG so, they did not offer to resolve the issue. Even though DTG refused to resolve the issue we offered to have that area professionally cleaned as a courtesy, that was refused. You notified us on 4.10.19 that you had the spot cleaned and it costed $500 and demanded payment. We simply asked for the invoice and/or receipt of payment so we could reimburse you. On 4.16.19 I received an email with an invoice dating services were completed on 3.10.18. You can see where we had some confusion. Yes, we did contact the contractor to confirm services, he mentioned it was a clerical error as he just opened his business on 4.30.19. Yes, we did ask your contractor for a 1099 form, but corrected ourselves as the form was called a W-9. On 4.28.19 I received an updated invoice and the request for the W-9 form was denied. On 5.4.19 I wrote an email stating that the check with the requested $500 will be in the mail. Request for reimbursement has been paid in full. We wish you and your family all the best.

    Contact information

    Bonney Lake, WA 98391


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing

    FAQ

    Northwest Preferred Roofing is currently rated 3.5 overall out of 5.
    No, Northwest Preferred Roofing does not offer free project estimates.
    No, Northwest Preferred Roofing does not offer eco-friendly accreditations.
    No, Northwest Preferred Roofing does not offer a senior discount.
    No, Northwest Preferred Roofing does not offer emergency services.
    No, Northwest Preferred Roofing does not offer warranties.

    Contact information

    Bonney Lake, WA 98391