Topside Roofing & Siding

I contracted Topside Roofing and Siding for a major, full re-roofing project in late January/early February 2023. My initial experience of them was that they were certainly the most expensive bid, but had the best quality assurance, responsiveness, and expertise about the issues I was having with my roof. The roof replacement was certainly professional, expedient, and clearly improved all issues that had plagued my roof prior to their work. For that quality of work, I would have given them full marks. However... Following the completion of the work, there have been several issues that have arisen: First, multiple types of debris (a sharp cut metal piece that my dog began to eat before my wife took it and sliced her knee, dozens of rusty roofing nails, dozens of pieces of plastic from roofing material) were left after the job was finished, in spite of the signed contract indicating they would clean up all materials. When called for the cut piece of metal, they denied it was theirs; it perfectly matched the metal used on the roof... Even after they responded and came back to do more clean up for the nails/plastic, there was still debris remaining around the perimeter of my house. Second, and more importantly, approximately two weeks after completion of the project, my hot water heater ceased functioning showing an indicator for an obtrusion in the venting. The company that installed my hot water heater did a service call, pulled out the debris blocking the venting, which turned out to be old roofing material. When the job was in progress I remembered one of the crew members using a leaf blower to remove excess material from the roof; I also noticed they had not put any type of plastic over the venting to ensure nothing was forcibly blown into it. When I called Top Side to address this issue, it took nearly 6 weeks of intermittent and dismissive communication to actually have this issue addressed. When Duane, a manager, spoke to the owner, Phil, the verdict was that, from the photos, it looked like "bugs" had gotten into my venting. When I assured them that the service company and myself had seen the material and it was certainly roofing material (which is evident from the photos, again, Top Side roofing denied it was their responsibility. Had it just been the quality of the job, I would have happily recommended this company to anyone who asked. Based on the above issues, I highly recommend that you avoid Top Side Roofing if you hope to contract company that maintains contractual obligations and provides adequate customer service should the need arise.

Was satisfied with the job

Topside tore off the roofing shingles, added a small plastic piece to divert the rain, and re-shingled with a different color shingle. Looks terrible. The rep indicated it would take a week to repair, so the high price did not seem out of lime. Took a 2 man crew less than one day to complete the job. For the time spent, the price was exorbitant.

unknown

I contacted the provider for a bid and they didn't respond at all.

When we replaced our roof in 2005 we obtained several quotes and went with the mid-priced bidder, Topside Roofing. We went through the process of checking references, checking with L&I and the Better Business Bureau and found nothing derogatory about this company. The roofer was prompt, completed the job on time and at the stated price, and cleaned up the construction mess. During a storm that happened one month past the expiration of the workmanship warranty, we discovered water coming through a bathroom ceiling. We had the repair done (satisfactorily) by a competing roofer who was available, and were told that water had likely been accumulating for some time before outward signs of the leak. Topside would not cover the repair work because of the expired warranty and because we had the repair done by another roofer. We understand that these were the terms of the contract, but felt that Topside might have provided better customer service given the circumstances. Subsequently, we have discovered additional problem areas. We now have damage to our kitchen ceiling and exterior wall of the laundry room. There are stains on the siding due to water leaking through the eaves. Most recently, a large chunk of drywall fell out of the corner of our bedroom ceiling because of yet another surprise leak. Needless to say, we are not amused. Topside Roofing has attempted to blame these problems on the roofer who repaired the first leak. They offered us a small discount on a partial roof replacement, but since we are now experiencing trouble the entire length of the house and know there is damage to substructures, we are going to do a complete replacement - and not use Topside Roofing. We've had the roof inspected by different appraisers/roofers who have independently determined that improper nailing caused failure of a roof which should have lasted much longer.

The foreman was able to work with us but they delivered the wrong materials. We ordered a thick felt and my husband looked at the materials that they brought. They would have put a thinner one on and charge us for the thicker one. We were not sure if it was a mistake or if it was done on purpose. They also used longer nails and we can see the nails poking through the attic; I don't think that's normal at all. We called them but they didn't call us back to talk to us. It wasn't really good.

Started the job on 4/10/14 it was a cloudy morning, they got the roof striped off by early afternoon then it started pouring down rain so the crew had to cover with a tarp, all while putting down the new roof. To me it looked like a challenge, but to them it seemed to be a normal day. They worked til 7:30 or 8:00 that evening. The second day went well, they got it all done except the skylights, it took a couple days til they were done. The skylights were installed a few days later. In the mean time I discovered one more gable board with some rot on it, I called them, they came out looked at it, gave me an estimate, then came back replaced it at a reasonable price.

The estimator came first and gave us an estimate. The roofer did work over a weeks' time under very bad weather conditions - snow rain and wind. They cleaned up before leaving each day and did a good job.

Topside Roofing showed up on time on the day expected and began removing old roof. The Fascia repair looks great. The job took an extra day and they reinstalled my satellite dish so well that I didn't need Direct TV to align. Very happy with Topside, and will use them in the future.

They were great. Started work on Thursday, got the old roof off. Snow was expected the next day so they tarped the whole roof that evening. Since they were unable to complete the job on Friday they came and finished on Saturday. The roof looks great. They cleaned up well, though I did find a few staple in the drive way. I am happy with the job and would call them again.

They replaced the roof of my barn. The workers were very good. They cleaned off the old roof and replaced any bad wood. They did do a proper job of it. They also gave me some very good ideas about other work that needed to be done on my place.

friendly, respectful, good workers

Excellent professional service. Quick. No damage to surrounding plant beds. left everything pristine clean when done. Very pleased with results.

They didn't vent the roof properly and we had major problems with mold which they wouldn't take responsiblity for.

Crew was under-manned. Cost for ad-ons were high. Some details were not completed as agreed.

We called a couple of roofing companies and decided to go with Topside. Mark explained in detail the step by step of how they would do the job and the approximate price of the roof. At the end, he was right on. We are very pleased with their work. We would recommend them to anyone. Great job guys~Thanks!

Topside did great job. Hauled off all the old roofing and cleaned out gutters too. They also cleaned up any fallen debris from the yard. They alerted us to a problem we had with some of our plywood sheets. The crew worked hard and did a great job. The roof looks wonderful. We look forward to feeling a lot safer in the winter storms now with out new roof.I recommend this company to anyone looking to replace their roof.

They were wonderful to work with. John explained the different choices and made it easier for us to choose our beautiful roof. The roofers who came to our home were truly adoptable... we were happy to see them every day and sad to see them leave!! The entire experience was handled with professionalism and the outside of our home was always clean when they left each night. Our roof is Beautiful!!

They did a good job overall. They completed the work within the time frame they told me and completed it correctly. The workers were polite and easy to work with. There haven’t been any problems with the roof!

Finished product looks really good. We have a restrictive homeowners covenant in our area, so appreciated Topsides flexibility in having to modify our order based on changes required by the local association. Delays caused were not their fault as they had to change the order with their supplier to get the siding that was approved. However, they did the roof extremely quick, and appreciated the choice of products and the straight forward way of presenting options in their estimate. They did not try to up sell us or push a product that wouldn't work for our application. The siding did take a bit longer than estimated, but again, order changed on them, and the weather was not the best at the time. So I appreciated the roof getting done first and quickly. They made sure to check on various details as they progressed (trim choices, other aesthetic choices in finishing) to make sure we got what we wanted. The detail work is better now than the original siding that was replaced. They were also flexible in mixing regular siding with the shingle look siding. We have a basic rambler, so being able to add some visual detail versus straight runs of siding was also a definite improvement in the house in the final assessment. They were very clear about issues that came up outside the original estimate. The specific issue was predominately the rot or mold under the siding they were removing that was on the plywood. They were clear about identifying the areas and what the additional costs were related too. When job was done they did a good job of cleaning up the site, but it was a major project overall so not perfect, but just odds and ends you would reasonably expect to find. Crew compositions changed, but the one on site person responsible for the job overall was consistent and also always good about checking in at start of a day or when heading out depending on how our schedules overlapped. I think for the cost and final product it is highly likely that I would get a bid from them for any future work and feel comfortable in knowing how their estimate and final cost would play out, and the quality of the final product.

I got estimates from several roofing companies, and was impressed with Topside because of their detailed estimate and extremely helpful salesperson Mark. He was very helpful and explanatory. He gave me an estimate for a complete tear-off down to the wood sheeting. They were not the cheapest, but their estimate came with written recommendations, so I went with them. I scheduled the project a month out, and checked in twice throughout the month to make sure we were still on track schedulewise, and was assured everything would happen on time. The morning they were scheduled to show up, no one arrived. I waited until 10am, and then called their office. I was told that someone would call me back, but by 2pm, with still no call back, I decided to try them again. When I got ahold of them, they informed me that they had been delayed on another project, and wouldn't be starting our roof for 2 or 3 days. I was angry that no one had informed me of the delay, especially since I stayed home and was waiting for them to show up and begin the project. Although this was a big hassle, they did end up starting two days later. I found the workers themselves, and especially the lead, Tony, to be very good. They were very efficient, cleaned up after themselves, and seemed to be extremely hard workers. They showed up at 7am each day and stayed until nearly 7pm for the three days they worked on the project. As far as the quality of the work, I felt it was fairly good. The major problem we ran into was that the crew was told not to remove the staples that were left when the cedar shakes were removed. They were told to go ahead and just lay down the composite roofing on top of the staples which would have to be pushed over in the process. Although this is the easy and much faster way to do a roof, it would also leave the possibility for gaps to form between the new roof and the sheeting in the future, which we did not want. We asked that they go ahead and remove the staples, and the foreman, John, told us that we would have to pay an additional $600 from the quoted estimate to have this work completed. This obviously angered us as the estimate clearly stated that the job included a complete teardown down to the sheeting. We could have argued this further, but seeing as we wanted it done right, and we didn't want the project to go sour, we went ahead and agreed to the extra $600. We found that as the process went along, the "office staff" including Mark who gave us the estimate, Philip the owner, and John the foreman, were increasingly unhelpful and cared more about the money than customer service. The crew and crew leader Tony were always kind and did great, though. The roof was completed in 3 days, and overall we were quite happy with the end result. Our roof really looks quite nice, yet we do have yet to live through much weather to see if their job was any good. Our last complaint with this roofing company was that once the job was complete, when we were contacted about payment, we were asked to pay cash. We offered to pay immediately with a check, and they insisted that it be green hard cash. This seemed very odd to us. When we stated that we didn't really feel comfortable with this, they gave us the run around for a few days before ultimately insisting that we owed an additional $200 in taxes on supplies (we're guessing they were trying to get around paying taxes on the supplies by using cash). Since we didn't want to be a party to any illegal activity, we went ahead and paid the full taxes, but again, were unhappy that the ACTUAL total had not correctly been quoted to us in the estimate. When we went to pay the total by check in their office, we came with the check already written, and made out to"Topside Roofing". They asked if we could re-write a check made out directly to Phil York, the owner. Since we didn't have our checkbook with us, we felt this was asking too much, and that a check made out to the company providing the service should be sufficient, and told them we'd rather not re-write a check. After some grumbling, they accepted this as payment. Overall, the payment situation was quite fishy and something to watch out for. Our experience was so-so, and we did end up with a roof that looks very nice. They were able to complete the project in three days, which from what I hear is really quite fast, so we can't fault them for that. But, I would say we wouldn't feel comfortable recommending them to others, or using them again ourselves for that matter.

I asked 3 contractors for bids. Topside was in the middle, but I chose them because they were recommended by a friend and they were willing to work with me on some special requests that I had. The roofing business is very competative and I get the sense that most of them get their jobs by being the lowest bidder. I was looking for a quality installation that would last for a long time, and was willing to pay extra for it. Topside did not dissapoint me. The salesman was very knowledgable, as were the other companies that I talked to. Topside provided proof of insurance and several recommendations in their submittal; they had the most comprehensive bid package. The crew arrived right on time every day, and they worked hard all day long. At the time the work was on-going, the weather was pretty dicy. We never had any really dependable dry days so they had to tear off and replace only what they could finish in that day in case it rained. They approached this perfectly. I know that this had to be inefficient for them, and I was concerned that they would feel pressure to cut corners to make up for it. They did not cut corners. One of the reasons that I chose this time to do the job is because I was off work and could be around in case some questions came up, and so I could monitor the job. The foreman called me up to look at some sheeting that had some dry rot. It was not too bad, but he wanted me to see it. He could have covered it up and plowed ahead, but he wanted me to make the call, and I had them replace the sheeting. They took the time to replace all the flashing, carefully removing the existing cedar siding and tucking new metal under it before replacing it. This is sure to save me some grief in the future. The roofing installation looks very good and it has been through several rainstorms without a problem. I'm not a roofer, but I read a lot about it and I was up on the roof many time monitoring the progress. They did it right. I am skeptical of recomendations from folks who only take a look at their new roof from the curb. It was a bit of an eye opener when the tear-off started. I knew that this would be dirty work but it exceeded my expectations. Think of thousands of pounds of old roofing and tons of nails being ripped off of the roof and tossed to the ground onto tarps. It is inevitable that the tarps will be ripped here and there. I talked to the foreman about our flower beds under the eaves, and we set up saw-horses and wood, then put the tarps over them to keep the plants from harm. I highly recommend this. On the back of the house we have an old deck that will soon need to be replaced. I would really recommend, knowing what I know now, that if you have a really nice deck you should cover it with some inexpensive OSB or something like that before the tarps go down. The rain in the evening, when combined with the ground up roofing material, makes for a black mess that is sure to spoil your nice deck. The crew did a good job protecting my property, but it is just the nature of the work that this is going to get messy. My point is that the home-owner needs to be ready to see a mess, and to encourage the contractor to take special care where it is necessary to protect things. Topside included a letter in their package with recommendations on how to prepare for a re-roof that expalined some of this. The crew, and particularly the foreman, were great to work with. They are very professional and polite. I give them 5 stars. I think that they went the extra yard to provide me with a quality roofing job. After all, the very nature of roofing is that they are covering up part of the job as they go, and they are paid by the roof, so it must be very tempting to cut corners and go like h***. I know these guys did not do that because I was there every day and could see for myself. My only complaint was that after they finished and cleaned up, I found some of my downspouts were full of debris to the point that they were plugged. I had to take a shop vac and clean them out. After the job was completed the salesman came by to check out the job for himself. I mentioned that I was concerned about any stray nails in the grass that could become dangerous when mowing. The next day the crew came back and ran over the grass a second time with big magnets just to be sure. I thought that that shows some extra commitment to customer service.

they did a very bad job the roof leaked year after year, i would call them and they would say they came out but at the next hard rain it would leak again they did this for the entire length of the garentee then when it was up they would not fix the leak any more. the whole experence was just awful I hd to have anothr roofer come out this year and redo the roof on the whole back porton of the house. they told me it leaked because it had been put on wrong. So far i have not had any proublems whit waht the new roofers have fixed

We called Topside the day after Thanksgiving to come and tarp over a few holes in the roof of our new house (we had water coming in our living room). They were over within an hour, and the tarps they put up lasted more than a month through wind, snow, and rain. We requested a bid on redoing our entire roof and they came in lower than the competitors and offered to throw in the tarping if we went with them. There was a bit of a delay (1.5 months) between when we signed the contract and when work began, but that was mostly due to inclement weather. My only real complaint was they could have been a little more communicative about when they would be coming out (the date kept moving because of weather, and I had to call them a couple times to make sure they didn't forget us). The actual work took about 3 days-- the team of guys worked 8-5, and were very nice. They left the job site clean and the new roof looks great!