Servicemaster of Whatcom county

On November 13th, 2017 we awoke at 6:30am to find the first and second story of our 3 story home flooded. A water connection to the kitchen sink on the second story had ruptured sometime during the night. We called our insurance company and they notified Servicemaster. Their response team was on site with equipment within one hour. The crew removed all the standing water from both floors and installed a huge array of fans, heaters and dehumidifiers on both levels. Then a crew of 7 people spent 2 full days removing furniture, packing all of our belongings from the first story. A total of 300 moving boxes were very carefully packed, labeled transported to offsite storage. All of the vinyl tile and carpet and some sheetrock from the first level was removed for disposal. The first increment of our belongings were brought back when our kitchen renovation was completed. The second increment was brought back a month later and every item very carefully unpacked and put back in the exact where it had been originally. After the renovation contractor failed to properly deep clean our home (we had drywall dust throughout all 3 levels), we arranged through our insurance company to have Servicemaster return to perform that task. As with everything they did in our home, it was done to perfection. So well that we hired them to perform carpet cleaning in the upper floor which had not been affected by the water incident. Throughout this process we had close contact with many Servicemaster employees and supervisors. Each was exceptionally courteous and professional, diligent, and willing to go out of their way to be helpful. Our entire experience with Servicemaster could not have been better and was in stark contrast to what we experienced with a competitor 12 years ago. Servicemaster of Whatcom and Skagit is locally owned and operated, clearly dedicated to excellence, and we highly recommend them.

They were very thorough and efficient. I was expecting to tell them to open more but they did everything very well the first time. They were on time and discussed the job with us so we understood their intentions. They also work with State Farm so that we never saw a bill.

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They saved my carpeting in the living room. They dried out everything immediately. It was covered by insurance. They were excellent. They were always ready to answer questions and be of help in any way they could. There was another company involved that they subcontracted to do the drywall and all that. They did an excellent job. I didn’t think that the painter they hired did a great job.