Volcano Builders Inc.

Amazing service. I was excited to work with them, & my experience was what I expected. So excited to use my new kitchen! Happy Holidays to Me!

As I write this review, we are finally closing out 4+ months of extra work and extra expense to fix the countless issues Volcano Builders left us with. There were many known issues that occurred when their team was onsite, but we continued to discover problems for months after they left. As hard as we tried to be patient, understanding about unforeseen circumstances, and assistive with project managing to help everyone stay communicative and organized with each other, unfortunately, this project turned out pretty disastrous for us. Among the many issues that occurred during this project, I’ll limit my review to some of the more egregious ones: - Volcano Builders never returned, as they had promised, to fix electrical issues that were incomplete and/or knowingly incorrect. Through our own investigation when trying to close out our construction permit with the city directly, we found out that an electrical permit had been required by the city and that Volcano Builders started applying for one on the last day they were onsite but never completed it (and never told us about it). At our own expense, we hired our own electrician to correct remaining issues and apply for an electrical permit. Our initial electrical inspection still failed and required our electrician to open our walls in 7 places, and then we then had to hire more help to drywall the holes once the permit was closed out. - Volcano Builders left a tremendous amount of garbage and leftover construction materials strewn throughout our garage/backyard/side yard that we have had great difficulty, to this day, properly disposing of. Most items are not allowed by the city to be disposed of within our weekly garbage collection. - After Volcano Builders left for the last time, we discovered: an 8’ wide x 1’ tall hole in our garage wall that was hidden by a pile of leftover materials, dripping plumbing lines sticking out of that same hole, permanent paint stains on the backside of the house and yard where paint brushes had been hosed off, improper replacement of the HVAC filter which had caused construction dust to cycle through our entire house for months, and so much more. - At an earlier design meeting with Bar, the GC, and the architect when defining the project’s SOW, we specifically stated that it was crucial for the bedroom next to the to-be bathroom to remain a bedroom for resale value (a non negotiable). We were assured and misled that the bedroom’s status would still remain a bedroom if the closet was inside the new bathroom and the entry to the new bathroom was accessed from within the bedroom. During demo, we learned that this was not true, and everyone had to pivot to change the closet design so that it was accessed within the bedroom to maintain the bedroom’s status for resale value. - Volcano Builders lacked transparency with us in real time about what happened with the main subcontractor when he suddenly disappeared. We learned that he had left many errors, some that Volcano Builders fixed, some that we had to ask them to fix, and some that we found were too late to fix (examples: door frames measured incorrectly, poor drywalling, hot water running to the toilet, hot/cold backwards, electrical issues, flooring issues). - There were constant communication issues with the entire Volcano Builders team, for example: committing to follow up about specific questions/emails/etc. by X date but not hearing back for weeks without us prompting for a response, thinking appointments were scheduled that never were, cancelling an inspection that was promised to be rescheduled but was never followed up on, sending an unwarranted change order that we had actually preemptively asked about but never received a response on, and more. Despite the unbearable amount of disorganization, poor communication, and severe lack of oversight, all of the folks with Volcano Builders, including the many subcontractors we interacted with, were always kind and courteous.

I have to say even as difficult as it is to have dust and dirt throughout your home this was a pleasant experience and when we ran into opportunities we worked them out together. Coming up with the best opportunity for me. If you don’t want to deal with crazy contractor that smell like cigarettes, I would recommend Volcano Builders.

They got the job done really well and they save me more money. They were punctual and always hard to work. They were really great. They were very funny and had a good personality.

They were really good. They were reliable and honest. The price was very competitive. They also helped me with some good ideas.

It was good and they were nice.

We love our new countertops that Volcano Builders installed for us! Bar and his team are the best we've come across! They were so friendly and professional, we couldn't have asked for a better outcome! Bar helped us every step of the way and made sure his team not only finished on time, but they finished ahead of schedule! I am so pleased with their work, I will definitely be using them again for future projects!

Excellent customer service. Attention to detail. Honest and work performed on time. Highly recommended.