THE SPA DOCTOR

Cannot recommend Karen and Cameron at Spa Doctor enough. From the first communication they helped me triage the issue, order the correct parts and get the appointment booked quickly. Cameron worked efficiently, helped triage other issues with the tub and left the area super tidy. Both incredibly courteous and helpful the entire experience. But most of all, the price! They not only helped me find a cheaper pump, but the repair cost was significantly lower than Aquaquip had quoted. I paid $450 (inc parts) for a job quoted out at $850 by Aquaquip. So if their service wasn't already enough to gain my customer loyalty, the price sealed it. I'll use their services again and again, highly recommend Spa Doctor for any issues you encounter with your spa.

I am so grateful to have been referred to this company. We bought a house with a hot tub and I had never had one before. Spa Doctor, came out, and was willing to educate me on care of a hot tub! But then, I was worried that I would forget to do the regular monthly needs of our hot tub and so they come out and do it for me! Its great! They send a reminder that they are coming, show up, do the work and our tub works beautifully! Spa Doctor is very upfront about costs and makes you feel like a part of their family and not just a mark to squeeze as much money from you they can. I would highly recommend this company to anyone looking for hot tub service or repairs with no reservations.

The scheduler was amazing and a joy to work with. She was very responsive and kind. The repairperson was told before coming to our home the age of our hot tub and the fact that the power didn't seem to be working. We didn't know if it was electrical or a motor issue. While punctual, she wasn't impressive at all. She decided the problem was the plug, which was great. However, she didn't have one on her truck. She told us she would put one on if we'd go to the store and buy it. She didn't offer to get one and come back. The only good thing about this service is that when I complained about the lack of professionalism and service, they voided the invoice and apologized for the inadequacy of their repair person.

Karen and her staff at the Spa Doctor are amazing! We had not used our hot tub in a LONG time. It was in desperate need of a good cleaning plus there was a weird error code on it as well. Shondell came out to clean it for us, but stopped, called me out, and explained what the error code was and what was needed to fix it. They really helped us make an educated decision on the repair, ordered the part and then Cameron came out to fix the unit. Our hot tub is now fully functional, nice & clean and ready to use and we couldn't be happier with the knowledge & service that the staff at the Spa Doctor gave us. Will gladly use them again and HIGHLY recommend!

I hired the Spa Doctor to fix my hot tub. It's still broken, and I've never been happier! They came out, checked the problem and returned to install a new heater. Unfortunately, there were still electrical problems. Karen in their office contacted the manufacturer, and found out the spa is older that we thought. She detailed out how expensive it would be to get the spa running, which was too much for such an old tub. Another tech was sent out to see if there was any way we could do a quick repair. When we agreed not to proceed with more repairs, she had one of her staff come back and remove the new heater at no cost! I was only charged for the initial visit- not the install, the extra visit from the tech, or the removal!! When I install a new spa, you can be sure I'll always call the Spa Doctor for any upkeep or repairs!

Excellent. He found the problem within 10 minutes. Needed a pump replaced. Ordered it. Came back out and found out that the factory had cross threaded a pipe. He spliced and installed the pump and works great now and no loud noise. They were slightly out of their area of work but did it anyway. Thank you SPA DOCTOR. They were also very reasonable. Others were going to charge my almost twice what they did just to come out. Was worth it.

Excellent: : he explain every thing to me about how to run a jacuzzi, how to keep it clean, etc. very polite and friendly.

They were busy so it took s long time to get them here but once here very pleased with the work they did.

She was quick and efficient. Great job.

I've had another company provide the same services for several years, and while it was initially satisfactory, the last two times I wasn't happy with the immediate or long-term results. The service provide by Spa Doctor was better in every way. The technician immediately identified the problem, provided advice on how to solve it, and gave clear and understandable instructions on the right way to maintain my spa going forward. After 1 week I can say the advice was excellent; it's like having a new spa!

While they did try to get things right by bringing out multiple sub contractors shortly thereafter, I had to completely redo all the plumbing myself, as the joints were not properly completed. The poor plumbing kept springing leaks at different locations and one catastrophic failure emptied the hot tub burning out the heater. But it was at that point when they stopped offering help and I was on my own. The problem was their initial sub contractor who after 3 or 4 times within 60 days eventually refused to come out to fix it and honestly didn't want them back onsite anyhow. But in all fairness, I used them several times before and never had a problem.

The technician came within the time window. The job was done less than an hour and professionally but it's a little pricy. One thing I hope they can do better is to remind the technician to give the customer a call 30 minutes before arrival as promised by the job scheduler.

I was able to fix the FL1 error myself by searching on the internet for the make and mode and "FL1". But they came out and we're able to help me understand my hot tub and the chemicals required. I also purchased an ozone generator from them.

Karen was fantastic. She responded quickly to my initial enquiry, arrived as scheduled and did a sterling job on cleaning our hot tub. She walked me through regular maintenance too. Highly recommended!

They were awesome. Super easy to schedule and nice job.

They have been great. We have used them once. They have been perfect. They have been very responsive. The owner of the company is amazing. She is very nice. Been a great experience working with this company. They have good pricing for the type of work they have been doing.

System board was not delivering power to the heater, so the system board needed to be replaced. Technician called, explained the situation and the cost. Gave him the go ahead and the hot tub was back in service that evening.

Karen was the best of the bunch. She was the first to get back to me to set-up a time to do the job, was very professional on the telephone, double-checked to be sure we were still on for our planned time, came prepared with a variety of equipment to do the job, particularly since we had freezing conditions, was timely getting the project done and pleasant as well. She does great work and I would recommend her to others.

Very well. The owner Karen was very understanding when we needed to reschedule our appointment and was quick, friendly, and informative when she performed the service.

I LOVE SPA DOCTOR!! I have a 10-Year Old Hot Tub, I had not used in in 10 years and really thought I would have to buy a replacement one. I contacted Karen and Kat and they were GREAT!!! Awesome Customer Service, Great Communication and Totally went the Extra Mile in the finding me a great deal on a New Hot Tub Cover as Well!! My 10-year Old Hot Tub now works and looks brand new!! I will definitely use them again for Service and Maintenance! Beyond Pleased!!!

I scheduled an appointment over Angies List, but they never showed up. No call either. I rearranged my schedule and waited for these guys and they didn't have the decency to tell me they couldn't make the prescribed time in advance.

With no prior experience with spa ownership, I was looking for an inspection and report on the condition of a new-to-me hot tub that was acquired with a house purchase. The Spa Doctor was very accommodating to schedule service on short notice after a recent power outage appeared to initiate odd behavior. The service call revealed a failing pump (the access panel and insulation was "protecting" the pump from revealing just how bad it sounded!). I learned how to remove the access panel, understand the mechanical and electrical components (pump locations, expected lifespan of individual components, control panel tips) and other useful information that will assist with future maintenance needs. Got exactly what I needed, money well spent.

She was very friendly and happy to answer all my questions. Upon looking at the hot tub from 10 feet away she was able to tell me exactly how old it was and give me good information on what to look for and expect. Also let me know what i'm looking at to upgrade my 20 yr old tub to todays standards and priced it with no pressure. Just informative and very friendly.

After two years of not using our Caldera spa, we started it up a few weeks ago. It began making a horrible sound after a couple of weeks when one set of the jets was on, but it kept running. We figured it was going to die eventually and it did. Three nights ago we were sitting in the tub with the jets and bubbles running and the whole thing just quit after about 10 minutes; couldn't get it to come back on. We called a competitor who gave advice on how to solve the problem over the phone. It worked in that it got the power to come on, but the spa still made a horrible noise and I began to smell that hot electrical smell. Upon removing the exterior panel, we felt one of the pumps and it was extremely hot, so we called The Spa Doctor today assuming we would need a technician to come out. When I spoke with Karen, she was extremely helpful. She definitely knows her spa brands and the intricacies of their insides. She immediately had an idea what the problem was and she led me through a process over the phone of disconnecting one of the motors enabling us to use our hot tub until we can afford to replace the bad pump. Knowing how expensive these repairs can be, she offered us a temporary solution and gave me an estimate of how much the part will cost when we can afford to budget the repair. That was so refreshing! The competitor who called me back after speaking with her didn't offer any suggestions other than to send a tech out. I highly recommend The Spa Doctor and will be calling when we are ready to make the repair. Thank you, Karen!

Scheduled a visit to repair my spa - since it has a leak. The team showed up on time and they removed the side panel but couldn't find the leak. Wanted to remove another panel to look further - but because some of the Trex decking around the tub blocked access to some of the screws - they gave up. Refused to work any further and told me there was nothing they could do. I asked them why - and they said Karen doesn't like them touching any decking due to the insurance concerns (huh?). I then asked - someone in this business has to be setup to repair these things - so I asked for a referral - since this was obviously too hard for them. No referral. Apparently it is too hard for anyone to repair. What?! Moral of the story - if your spa has any obstacles of any kind they will not event attempt to fix it. Don't waste your time. They should have warnings on their ad to avoid these types of issues.