SUMMER HOUSE

I bought over $6000 worth of patio furniture including a table with their best umbrella. First advice is to talk about delivery before the purchase. I waited until after the sale and the best they would tell me was that someone would call to setup delivery within two weeks. I was concerned about them having my money with no plan for delivery so we agreed that if I had not heard from them within a week that I would cancel the order with a full refund. It was all very matter of fact and they did not really seem to care much. They were very busy. They did call the next day and delivered the furniture a week later. The delivery guys showed up on time and were very nice and professional. They setup the furniture and I was very pleased. Five days later I got up in the morning to find my umbrella on the ground. It had broken in half during the night. To be fair I had left the umbrella up that night and it did rain but it was not a bad storm. I called them and they told me that they did not warrant such damage. They offered to sell me a new one at an additional 10% off (still $329) but would not guarantee that this one would not break five days later as well. I then asked them if they would just take everything back and they said no. Some of the furniture is teak and they said that teak starts to wear the moment it gets outside and they do not take any returns on teak once it leaves the showroom. Nothing else was offered and they really did not seem to care. I would further note that at no time during the sales process or the setup of the furniture after delivery was I warned that putting the umbrella up voids the warranty. It says that this can lead to damage on the umbrella itself but I did not notice the warning until after it was broken. They told me after the fact that they only supported the umbrella being up while you were there watching. Otherwise the warranty was voided. Their attitude was very apathetic. No one there seemed to care at all and I was offered no viable alternatives. Now I have a $380 umbrella that is useless after five days. I simply could not believe that they would not offer me anything better than that. If you do end up paying their VERY high prices on the promise of quality and service then know that you are likely to be on your own if you have any problems.

Would not recommend the Summer House if you're looking for a quality product and certainly would not recommend the Summer House if your hoping to be treated with empathetic customer service.