Sparkling Homes

I used a wonderful service called Green Wagon Cleaning for over a decade (since 2012). Sparking Homes took over the business over in 2023, and the service degraded. You must avoid Sparkling Homes at all costs. I unabashedly leave this review given how awful the service is, with the hopes you never have to deal with them. This is just a list of issues that occurred over TWO MONTHS of working with Victoria (owner) and Charlene (manager) after every visit to resolve: 1) kitchen, bathroom, and other trash cans were repeatedly emptied in the recycling bins—this is illegal in Seattle and just plain dumb when the trash dumpster is right next to it and all bins are clearly marked; 2) the crew worked for half the paid-for time (worked for 28 minutes, I paid for an hour); 3) showed up an hour early and unannounced two weeks in a row—a nightmare when you’re on a video call and someone unexpectedly walked into the room; 4) bed was made but they couldn’t be bothered to tuck in the sheets or put on all of the blankets; 5) a box marked “Don’t Toss – Keep” was thrown out; and 6) conspicuous trash cans aren’t emptied. I don’t have unfair expectations, and I worked in earnest with Victoria and Charlene over the course of four weeks, effectively giving them four chances to meet basic housekeeping responsibilities. Each time they apologized but then failed to deliver week after week. Avoid Sparkling Homes at all costs and look elsewhere.

Great! They were super professional and did a great job!!

If there was an option for a NO STAR review, this scam operation would earn it. From the initial contact with this place they began lying. After the single person showed up to clean instead of two we started complaining. We stopped in to checkup on the cleaner and found her doing laps in the home, after 9 hours on a quoted 8 hour job, they hadn't finished a single room. Unless you want to pay for a person to go from room to room for hours on end without actually cleaning the rooms go elsewhere. By the time we threw them out of the house we were 11 hours in to the cleaning and the house was no where near finished. The whole time were in constant contact with office manager and the owner Victoria, expressing our concerns. We decided to talk the next morning and come to some sort of agreeable resolution, so naturally she ran our credit card immediately, at 9 o'clock at night, and mysteriously became very hard to get a hold of. After countless attempts to communicate she continues to babble about some some miscommunication when there was none. This is a classic example of a business that gets all the info they need to get paid and fails to deliver on the promised service. There are plenty of honest cleaners who do the work they are paid to do, this is not on of them. Keep looking.

They were responsive and set up the appointment within two weeks. Unfortunately the cleaner was over an hour late arriving. Once she got started she was great. I was surprised several times with how clean she was able to get each room (of course this means I didn't realize how dirty it was) At one point I came into the kitchen to find her on the countertop cleaning the top of the pot rack. I guarantee that has not been cleaned in 8 years. Despite the false start i was very impressed. 5/5 I will hire again.

went very well, sparking homes has been cleaning the house for at least 3-4 x now.

Perfect cleaning both floors of house

The two women that showed up got straight to work. Did a great job.

people were ok but I expected a little more

One worker comes out and spends 4 to 5 hours to clean. They come out every couple months.

Cleaning was okay. Something was always missed.

I use Sparkling Home for bi-weekly cleaning service. The quality of service has been spotty. When I complained about a particularly bad clean, they were responsive and came out the next day to resolve the issue. I don’t feel there quality is top notch.

It went really well. I wanted to first comment that I was so impressed with communication. Within an hour of purchasing the deal on Angies List, Sparkling homes called me to schedule an appointment. I didn't have to chase them down and leave lots of messages. They got me in really quickly. The actual work was done very well. The girl that came didn't talk a whole lot, but it's not like I expected her to be my best friend, so I was fine with it. She did all the things I asked for and did them well. She didn't clean my office, but I assume that's because I was there and working, and that she didn't want to disturb me. I'm very happy and would use Sparkling Homes again.

Only stayed for 3 hours not 4. Several surfaces left undusted.

It did not go. I was informed after purchase that price was wrong Angies List error and would cost $30 more. I gave up and cleaned house myself....

She did a great job. She cleaned the kitchen and two bathrooms, and also had time to dust and vacuum. She was on time and was very polite.

The project with Sparkling Homes turned out fine. They did well. I used them for a few months and then cancelled them. They weren't bad but they weren't great. I think it was the products that they used. You know, usually when you clean a house really well it smells clean, and there was no clean smell. You know, but I think they did a good job. I think the products they used could've been a little bit better. The price was fair. They were very responsive. Their punctuality was fine. I think their professionalism was fine.

Cleaners were late about 30 minutes. I had to call the office to double check. But when they arrived, they worked hard to have my house cleaned throughout. Nice work for a very reasonable pricing.

It was a husband and wife team. They were great.

A few of my neighbors had recommended Sparkling Homes on our neighborhood watch/ gossip/ etc online forum. Before making the call to Sparkling Homes, I did a Google search to read other reviews and was pleased to find more great reviews AND an Angie's List deal was running. I used the deal for an initial clean of 6 hours. Was amazed by all that Tammy accomplished in that time. Our house was needing some love after the birth of our second child, his health issues, my maternity leave, and then the schedule crunch when I returned to work - she delivered, and then some. Based on that great initial clean, I hired Sparkling Homes to come every other week. Tammy has been our regular cleaner, and I've been very happy with the work she's done. The first clean was on a Saturday; I was there when she showed up, which gave us a chance to chat, and then I headed out with the kids to run errands while she worked. The cleans since then have taken place on weekdays while we are away. I leave notes for her letting her know if I'd like special attention given to anything, or if anything else is out of the ordinary (like this week, I'd JUST cleaned the guest bedroom and bath in preparation for company, so I told her she could skip those spaces) and asking that she call or text with any questions. Communication has been excellent.

It was a little confusing as the communication between the business was not clear. I paid for 4 hours the cleaner thought she was here for 3 and had to come back to finish up. But she alwas awesome and very responsive and apologetic for the mix up. She came back out and finished the work in a very timely manner and when it was convenient for me. I would def recommend this company

Everything was done in the allotted time and it was very clean, i am really satisfied with the service provided and would definitely hire them again

Very well. They were on time and cleaned the house under the allotted timeframe. Could've used a deeper clean but I'm sure I could request that.

We tried the Angie's list offer which they sort of followed (only provided 1 cleaner instead of 2), but for the right amount of time. We were disappointed to learn that they do a very basic cleaning that does not include changing bed sheets or cleaning dishes if there are some dirty ones left in the sink. Maybe we were previously spoiled by our prior service. During the second session, the cleaner did not stay for the minimum time which we were charged for and found a semi-decent cleaning job and whats more she took a check for the full amount when she didn't clean for the full time when she could have asked for the appropriate amount. All in all we will not be using this service again.

Disappointing was an understatement. I wish I could post a pic of the interior of my refrigerator because there were food crumbs and gunk below the drawers, which I had to take out and clean. The tops of shelves were also not cleaned as I found out when I put things away. There was also a bunch of dust and dog hair below a sink that was completely missed. I should have just done this myself because that's exactly what I ended up doing. Complete waste of my money and extremely disappointing.

Great job, was efficient. I was very pleased I would recommend them!