JANE WAS POLITE ON THE PHONE AND SHOWED UP ON TIME (ACTUALLY A BIT EARLY) FOR OUR APPOINTMENT. SHE AND HER DESIGNER LISTENED AND HAD GOOD IDEAS. BUT AFTER I SENT HER THE PLAT MAP TWO OR THREE WEEKS LATER, SO WE COULD GET STARTED ON AN INITIAL SKETCH, I NEVER HEARD BACK FROM HER. IT'S BEEN 8 WEEKS SINCE OUR INITIAL MEETING. MY GUESS IS SHE'S GOTTEN A LOT OF RESPONSE TO HER MAILER AND IS PICKING AND CHOOSING CLIENTS (I NOTED THAT I WAS ALSO TALKING TO OTHER PEOPLE). I DON'T UNDERSTAND HOW YOU CAN INVEST THE THREE HOURS TO MEET WITH ME (2 PEOPLE X 1 HOUR + 30 MINUTES COMMUTE) AND THEN NOT FOLLOW UP.
Description of Work: WE'RE PLANNING A MAJOR RE-LANDSCAPING OF OUR BACK YARD - EXTENDING/REBUILDING OUR DECK, ADDING A HOT TUB, A GAZEBO, AND A FIRE PIT. WE ALSO WANT TO ADD A NUMBER OF PLANTINGS, INCLUDE SOME LARGE, TALL TREES TO BLOCK NEIGHBORS YARDS AND CREATE SOME PRIVACY. NEITHER MY WIFE OR I HAVE GOOD DESIGN SKILLS, ESPECIALLY FOR LANDSCAPE, SO WE CONTACTED LANDSCAPE DESIGNERS TO HELP US COME UP WITH A PLAN OR IDEAS OF HOW TO LAY OUT THE VARIOUS ELEMENTS. WE CALLED PT GARDEN LANDSCAPE AFTER RECEIVING ONE OF THOSE MASS MAILER COUPONS FROM THEM. I MET WITH JANE AND ONE OF HER DESIGNERS ON AUGUST 31ST AT MY HOUSE. WE TALKED ABOUT THE VARIOUS PROJECTS WE HAD IN MIND AND SOME IDEAS. AFTERWARDS WE TALKED ABOUT HOW TO MOVE FORWARD WITH GETTING A DESIGN, AND SHE ASKED THAT I SEND HER A PLAT MAP FOR THE PROPERTY (WE HAD MOVED IN RECENTLY) TO REDUCE THE AMOUNT OF MEASURING THEY WOULD HAVE TO DO. SHE SAID IT WOULD TAKE 2-3 WEEKS TO COME UP WITH AN INITIAL PLAN.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
5.0
Adam S.
10/2005
2.0
hardscaping
 + -1 more
JANE WAS POLITE ON THE PHONE AND SHOWED UP ON TIME (ACTUALLY A BIT EARLY) FOR OUR APPOINTMENT. SHE AND HER DESIGNER LISTENED AND HAD GOOD IDEAS. BUT AFTER I SENT HER THE PLAT MAP TWO OR THREE WEEKS LATER, SO WE COULD GET STARTED ON AN INITIAL SKETCH, I NEVER HEARD BACK FROM HER. IT'S BEEN 8 WEEKS SINCE OUR INITIAL MEETING. MY GUESS IS SHE'S GOTTEN A LOT OF RESPONSE TO HER MAILER AND IS PICKING AND CHOOSING CLIENTS (I NOTED THAT I WAS ALSO TALKING TO OTHER PEOPLE). I DON'T UNDERSTAND HOW YOU CAN INVEST THE THREE HOURS TO MEET WITH ME (2 PEOPLE X 1 HOUR + 30 MINUTES COMMUTE) AND THEN NOT FOLLOW UP.
Description of Work: WE'RE PLANNING A MAJOR RE-LANDSCAPING OF OUR BACK YARD - EXTENDING/REBUILDING OUR DECK, ADDING A HOT TUB, A GAZEBO, AND A FIRE PIT. WE ALSO WANT TO ADD A NUMBER OF PLANTINGS, INCLUDE SOME LARGE, TALL TREES TO BLOCK NEIGHBORS YARDS AND CREATE SOME PRIVACY. NEITHER MY WIFE OR I HAVE GOOD DESIGN SKILLS, ESPECIALLY FOR LANDSCAPE, SO WE CONTACTED LANDSCAPE DESIGNERS TO HELP US COME UP WITH A PLAN OR IDEAS OF HOW TO LAY OUT THE VARIOUS ELEMENTS. WE CALLED PT GARDEN LANDSCAPE AFTER RECEIVING ONE OF THOSE MASS MAILER COUPONS FROM THEM. I MET WITH JANE AND ONE OF HER DESIGNERS ON AUGUST 31ST AT MY HOUSE. WE TALKED ABOUT THE VARIOUS PROJECTS WE HAD IN MIND AND SOME IDEAS. AFTERWARDS WE TALKED ABOUT HOW TO MOVE FORWARD WITH GETTING A DESIGN, AND SHE ASKED THAT I SEND HER A PLAT MAP FOR THE PROPERTY (WE HAD MOVED IN RECENTLY) TO REDUCE THE AMOUNT OF MEASURING THEY WOULD HAVE TO DO. SHE SAID IT WOULD TAKE 2-3 WEEKS TO COME UP WITH AN INITIAL PLAN.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
5.0
BASAK T.
09/2005
1.0
lawn service
 + -1 more
SHE GIVE ME NIGHTMARES IN HOW SHE CAN RUN A BUSINESS LIKE THIS. THEY BROKE MY TRUST.
Description of Work: I CALLED HER ON THE PHONE AND SHE SAID THAT SHE WOULD SEND ME AN ESTIMATE. SHE HAS NOT CALLED BACK. IT HAS BEEN TWO MONTHS NOW.
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Service Categories
Pavers and Hardscaping,
Lawn and Yard Work,
Landscaping
FAQ
PT GARDEN LANDSCAPE DESIGN is currently rated 1.7 overall out of 5.
No, PT GARDEN LANDSCAPE DESIGN does not offer free project estimates.
No, PT GARDEN LANDSCAPE DESIGN does not offer eco-friendly accreditations.
No, PT GARDEN LANDSCAPE DESIGN does not offer a senior discount.
No, PT GARDEN LANDSCAPE DESIGN does not offer emergency services.
No, PT GARDEN LANDSCAPE DESIGN does not offer warranties.