Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Mac Ace Inc

Computer Repair, Computer Sales, Computer Training

About us

Our specialty is Apple Macintosh computers, but we also have specialists who are expert at PC software and hardware. We can also integrate Macs into PC environments. We offer professional service at our convenient downtown Bellevue location or at your site. We enjoy helping our clients achieve their goals with their computers. We can help you too.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

IT service, tech support, troubleshooting, network installation, setup & maintenance, remote support, upgrades & installations. On-site & travel service. We recycle old computers, and provide secure destruction of hard drives on request.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.013 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-13 of 13 reviews

Ginny M.
12/2017
5.0
computer repair
  + -1 more
Great! Got everything from my old computer onto my new computer and recycled old computer. Robin arrived on time, and worked efficiently.
Description of Work: Set up new Mac computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Reuben G.
10/2017
5.0
computer repair
  + -1 more
Outstanding! Very professional and friendly service. I got more than my money's worth and am very happy with the care I received. I got better service here than at the Apple Store where I was told that they couldn't fix my computer. Robin fixed my problems and spent a lot of time with me helping me understand the nature of the problems. Everything is working fine now. Would definitely use the service again.
Description of Work: Mac computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mac Ace Inc
Thanks for such a glowing review (blush)! I always try to listen, and help my customers achieve their goals with tech. It was fun working with you, sir, and I look forward to helping you in the future! Feel free to call anytime you have any questions.

Betty M.
04/2015
5.0
computer repair
  + -1 more
Robin lives and breathes computers. He set us up completely and even helped with issues on the phone.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Richard R.
08/2014
5.0
computer repair
  + -1 more
Robin is a true professional. He is extremely knowledgeable about any issue we have had and has answered in a very timely fashion. He is also a very nice guy! We have gone to his office and he has come to the house on many occasions. There is no other computer consultant that we would use for our large and laptop computers..both of which are MACS.! I urge you to give him a try.
Description of Work: Consulted on and fixed our computer issues and photoshopped professional images.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bonita M.
08/2014
5.0
computer repair
  + -1 more
Robin met me at his office in Bellevue at the appointed time. Listened carefully to the issues I was having with my Mac. Later, he explained that I needed a new hard drive. He gave me a time and price estimate for the repair and provided me with options as regards to retrieving information for the old hard drive. The cost estimate was very fair. The turn around was fast and he was very pleasant to deal with. He also told me that he could fix my touch pad that wasn't functioning properly. He did this in five minutes. After five years of poor performance, my touch pad worked perfectly. He explained very patiently to me how to optimize its capabilities. I asked how much I should pay him for the touch pad repair. and quot;No charge,and quot; he said. I highly recommend Mac Ace!
Description of Work: My hard drive crashed on my Macbook. Robin had my computer up and running in no time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

David K.
06/2014
5.0
computer repair
  + -1 more
... and slapped new RAM in as well...I love Apple service to, but Mac Ace is way better...what a font of knowledge, ability, and just get it done action! Better price, better service, and learn more from Robin in the process.
Description of Work: Our 2010 iMac's hard disk completely went down. Robin got it all back and cooking overnight, and slapped new RAM in as well...I love Apple service to, but Mac Ace is way better...what a font of knowledge, ability, and just get it done action!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Peter E.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy P.
01/2014
5.0
computer repair
  + -1 more
I left my computer at the Mac Ace office at about 11 AM on December 31, 2013. Some extra time was needed to install memory, so I expected to pick up on January 2nd, but Robin had everything ready for me on New Years Day! Very good communication and I couldn't be happier with the result. My computer is working beautifully!! Thanks Mac Ace!
Description of Work: Robin upgraded my IMac from OS X Tiger (10.4.11) to Snow Leopard (10.6.8) and installed additional memory needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Dmitry G.
12/2013
5.0
computer repair
  + -1 more
I wanted to add memory to my laptop very urgently and I did not even know the type of RAM I need. Robin happened to have the required model and he installed it in no time. I don't remember the price he charged but it was reasonable and that actually saved my day as my work was blocked by lack of RAM. As a complement Robin cleaned my laptop. I also enjoy his positive attitude to things. So I really liked the service.
Description of Work: Added memory to my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Leila M.
10/2013
5.0
computer repair
  + -1 more
He has done a lot of work of me in the past. He is always on time, he responds very quickly. The quality of his work is the most important feature, he knows how to fix things beautifully. He is extremely knowledgeable. I have recommended him to my friends and family as well!
Description of Work: I bought a new printer and it was driving me crazy! So I called him to set it up for me and fixed it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Karen K.
08/2012
5.0
computer repair
  + -1 more
MAC ACE provided outsatnding service resolving a glitch between my Apple computer and Epson printer. Robin Ray is very professional, extremely well versed in the technology and language of Apple, and has a marvelous way of explaining the technology in simplistic, easy to understand everyday terms. YEAH!!! If you are seeking assistance with an Apple related computer problem I highly recommend MAC ACE.
Description of Work: Assessed and corrected communication error between Apple computer/Epson printer/Airport wireless. Installed new driver for Epson printer, cleaned up unnecessary duplication in Airport wireless system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Steve W.
10/2011
5.0
computer repair
  + -1 more
The experience was fine. He said it would likely take weeks to recover the data, though I didn't have weeks and he didn't recommend I wait long also. No matter, he did try his best and got further in the process than anyone else I knew. Robin knows what he's talking about and has a deep knowledge about systems repair and configuration of networks.
Description of Work: My computer crashed and left a message for several companies to help recover the data. Robin was the only one to call back. I met him at his office and he spent five hours attempting to recover the data.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Peter R.
07/2011
5.0
computer repair
  + -1 more
I bought a new, faster graphics card for my Mac Pro computer, but found that it was a lot more complicated to install than I thought, so I googled for a Mac repair shop in my home town, hoping to find someone who could install it right away and inexpensively. Mac Ace was at the top of the list on Google. I called and talked to Robin Ray, the owner, who quickly made me feel comfortable and confident that he could not only install my new graphics card but also make sure that the drivers were updated in my Mac and that my applications would run with the new card. He gave me the option of bringing my Mac Pro to his shop, or coming out to my office, at a time that was convenient for me. He did exactly what he said he would do to install the new card and drivers and test my applications software, quickly and for less money than I expected to pay, because it took him less time than he quoted me over the phone. He was very pleasant to work. As we talked, I found out that Robin has many years of experience building, installing, supporting and servicing PCs and Macs, for corporate customers, small businesses and consumers. He's the first person I'm going to contact when I need computer help or service in the future.
Description of Work: Robin Ray, the owner and primary service person at Mac Ace, installed a new graphics card in my Mac Pro computer, updated the drivers for it and made sure that my applications ran correctly with it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$73.91

    Contact information

    11408 NE 2nd Pl # 101, Bellevue, WA 98004

    www.mac-ace.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Computer Training

    FAQ

    Mac Ace Inc is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: Closed

    Mac Ace Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Mac Ace Inc offers free project estimates.
    Yes, Mac Ace Inc offers eco-friendly accreditations.
    No, Mac Ace Inc does not offer a senior discount.
    Yes, Mac Ace Inc offers emergency services.
    Yes, Mac Ace Inc offers warranties.
    Mac Ace Inc offers the following services: IT service, tech support, troubleshooting, network installation, setup & maintenance, remote support, upgrades & installations. On-site & travel service. We recycle old computers, and provide secure destruction of hard drives on request.

    Contact information

    11408 NE 2nd Pl # 101, Bellevue, WA 98004

    www.mac-ace.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed