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66 years of trusted experience
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Warranties
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Reviews
4.117 Reviews
Showing 1-17 of 17 reviews
Jim N.
07/2024
pool cleaners
+ -1 moreHave to wait nearly two months for warranty service call. Meanwhile we are missing out in the best part of the year. Thanks for nothing Awuaquip!
Description of Work: Replace topside screen
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Randy W.
01/2018
pool cleaners, fireplaces
+ 0 moreIt works. Cost more than I would have thought
Description of Work: Repair gas fireplace. Pilot would not light.
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Yes, I recommend this pro
$800
Rick Z.
01/2018
pool cleaners
+ -1 moreignitor cleaned and now works
Description of Work: gas fireplace service
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Yes, I recommend this pro
James+A S.
11/2016
pool cleaners
+ -1 moreGREAT!!! We just purchased our first hot tub . Jeff Brooks was at the Puyallup Fair and he listened to what we were looking for and sold us a great product. The price he gave us included a complete package. After the install we had a programming issue. We contacted AQUA QUIP and they responded immediately and came out the same day and resolved the issue. Great tub,Great SERVICE.
Description of Work: Sold and delivered a hot tub
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Yes, I recommend this pro
$10,500
SARAH F.
11/2016
pool cleaners
+ -1 moreGreat! Bill was so helpful in all stages of the process which was complicated by getting the old spa out & new spa into a tight space, electrical hooked up and getting the passcode straightened out.
Description of Work: Replaced our spa that we had bought 12 years ago from Bill Given at Aquaquip with a new one - also from Bill.
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Yes, I recommend this pro
Mikal N.
11/2015
pool cleaners
+ -1 moreunknown
Description of Work: Approximate Date of Service: Oct 21, 2015
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Yes, I recommend this pro
Gene O.
11/2014
pool cleaners
+ -1 moreHaven't been able to get the pilot light lit. Decided to have someone come out because the unit is 19 years old and never been serviced/cleaned. Service visit went very well. Dan was prompt, efficient, knowledgeable and helpful. He verified that the key components are still in working order, did some cleaning and provided some helpful hints for future troubleshooting. The unit now looks and works good as new.
Description of Work: On site service for Regency Gas Fireplace Insert.
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Yes, I recommend this pro
$160
MARK H.
09/2013
pool cleaners
+ -1 moreArrived on time. Friendly. Explained what he was doing and result of check. Provided new information to me and detail on how to set up Fireman switch.
Description of Work: Checked and commissioned a self installed pool heater.
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Yes, I recommend this pro
$230
Dan L.
09/2013
pool cleaners
+ -1 moreOriginal bid came in much lower than the actual cost. Things kept adding on and prolonging the job. After the old cover was pulled i noticed 6 lights didnt work and neither did the outlet. My pool was so full of grout, metal shavings and dust you couldnt see to the bottom. Im assuming they wiould clean it up, roofers pick ip their nails, carpenters their sawdust. After waiting a few days i comtacted them about the problems with the pool and I was told that is usually the respnsibility of the homeowner and they could send someone out but didnt state if i would paying for it or it, so i I cleand it myself, i did not want to turn on the pump on with all the debris in the pool and we had been waiting all summer to use our pool. After 2 days had gone by i had removed most of the debris they sent someone out un announced to clean the pool. Its already clean, i guess when your dropping 15000 it seems like a given, maybe im old fashion but my lights still dont work and neither does the only plug.
Description of Work: Replace pool cover, pool cover motor and some loose coping stone.
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$15,000
JUDY M.
04/2013
pool cleaners
+ -1 moreWe have used them for 20 years. They are very reliable.
Description of Work: They were shutting a pool down for the winter. They maintain our pool and open and close it.
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Yes, I recommend this pro
Matthew D.
11/2012
fireplaces
+ -1 moreWe placed the order on Sunday and by Wenesday we recieved a call from the installer and he wanted to install on the following Sunday, AquaQuip saw it necessary to add more days to their schedule to meet their demand. Sunday fit our schedule, we didn't need to miss work. When he was done we had a functioning fireplace. The installation took 3 hour to install, 25 feet of gas line from the stove to the fireplace, vent work to the chimney, and the insert into the fireplace. Everything looked great, except for the tacky extension cord running from the insert to the wall plug. The electrician came the next day to move power to the Fireplace, which made the cord disappear. This task took1 hour to move the cord. All in all very pleased with install and function, and look of the the fireplace.
Description of Work: We purchased a Regency L390E a gas insert for a existing fireplace. talking with the staff, we decided to get the medium size to work with the gas furnace we already have for the house. Please note that if you want a clean looking install you must have a electrical outlet installed in the the fireplace to hide the cord that would normally plug in to the wall, on the left or right of your fireplace. This is a added expense to your bill, and it means two installers will come to the house on separate days to do the work. We ordered late in the year and we were told to expect a 3 week wait. which was normal
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Yes, I recommend this pro
$4,500
Thomas F.
04/2012
pool cleaners
+ -1 morenow
Description of Work: I have a contract to clean my pool. I noticed the water pump was not working. The cleaning man came out - he didn't know what was wrong but he would talk to his boss. The next thing I know is I get a estimate in the mail for a new pump. I checked the pump myself and it still worked and I could see turbulance in the filter. I called the service department and said I think I have a plugged line between the pump and the pool. They sent out a certified tech. He called before he came and I told him I thought it had a plugged line. He arrived and told me that his boss said I was going to be hard to deal with. Then he tells my my equipment is is a antique and should all be replaced. He cheched the pump and said it was fine. He said he didn't have a machine to clean the plugged line - they keep them only on three trucks. He charged me $240 and said he would back in a few days with the right equipment. He came today with the right equipment and cleaned the plugged line. When I met with him he was rude and condesending. I am looking for a new company.
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$400
Response from AQUA QUIP - Bellevue
Alan M.
07/2011
pool cleaners
+ -1 moreThey were very responsive. When they came out they did everything they were suppose to. They were neat and responsible. The spa is holding up great. I would recommend them to others. I bought the spa originally through them and I use them for regular checking of the water too. I have been using their services for five years. I would continue to use their service again in the future.
Description of Work: I used the services of Aqua Quip for spa services. The last time I used their services was in January of this year. They charged $550 for the job done. They replaced the circulation pump for the spa.
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Yes, I recommend this pro
$550
Mike R.
12/2009
pool cleaners
+ -1 moreThey were very helpful, prompt and did an excellent job. I am very happy with their service as well as their product. I would absolutely use them again.
Description of Work: They put in a hot tub up on a deck.
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Yes, I recommend this pro
$7,000
Ann D.
02/2009
pool cleaners
+ -1 moreSpa heater quit working in November. They made an estimate of possibly over $1000 to repair. Suggested heater be replaced. It took them a month to order parts and return only to find a "loose wire" as the problem. The heater problem returned in less than 3 months. A service tech was sent out promptly and stated "The inside is all corroded and falling apart, controls are shot, will nickel and dime you. I recommend heater replacement" at over $2500 plus tax. Had another service person from a different company look at heater. Found defective thermostat, repaired for $100. Does not feel heater is seriously corroded or problem with controls other than thermostat. Suspects that thermostat may have been problem all along.
Description of Work: Spa heater repair.
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$200
SALLY F.
09/2007
pool cleaners
+ -1 moreTheir follow-up is very poor. I made numerous telephone calls to request a follow up visit. During this particular repair, it took them several trips as they could not find the right parts for the repair. When they showed up eventually, I was not their top priority. It took several trips to find the right parts. Before contacting them again for repairs, I would do some checking to see about other companies within my area.
Description of Work: There was a leak in my 8 person hot tub. The company attempted to make several repairs with no full success. It is better but still leaking.
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KIM B.
10/2006
pool cleaners
+ -1 moreAquaQuip is a great store providing wonderful service. There actually is no charge for the water quality test but I had to put a dollar amount in the "approximately how much did the project cost" field to file the report. I thought people who have pools and hot tubs in this area should know about their free water testing. When we were looking to buy a hot tub, this is the only place we saw that provided free testing.
Description of Work: AquaQuip provides free water testing for your pool and hot tub water. I'm sure they are hoping that they will also be able to provide you with advice on what to buy to improve the water quality and will be able to sell you the supplies. However, they don't require a purchase to provide you with a water quality report. Their staff has always been very courteous and helpful when I've gone in the store. I highly recommend them if you want advice.
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Yes, I recommend this pro
Contact information
13000 Bel-Red Rd, Bellevue, WA 98005
www.aquaquip.comService hours
Sunday:
11:00 AM - 5:00 PMMonday:
10:00 AM - 5:00 PMTuesday:
10:00 AM - 5:00 PMWednesday:
10:00 AM - 5:00 PMThursday:
10:00 AM - 5:00 PMFriday:
10:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Fireplaces,
Pool Sales Construction and Installation
FAQ
AQUA QUIP - Bellevue is currently rated 4.1 overall out of 5.
Sunday: 11:00 AM - 5:00 PM
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
AQUA QUIP - Bellevue accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, AQUA QUIP - Bellevue does not offer free project estimates.
No, AQUA QUIP - Bellevue does not offer eco-friendly accreditations.
No, AQUA QUIP - Bellevue does not offer a senior discount.
No, AQUA QUIP - Bellevue does not offer emergency services.
Yes, AQUA QUIP - Bellevue offers warranties.
AQUA QUIP - Bellevue offers the following services: RETAIL: POOLS, SPAS, CHEMICALS AND EQUIPMENT. FIREPLACES, STOVES AND HEARTH. ROUTINE POOL AND SPA MAINTENANCE AND CLEANING, SERVICE / REPAIR, POOL AND SPA INSTALLATION.
Contact information
13000 Bel-Red Rd, Bellevue, WA 98005
www.aquaquip.comService hours
Sunday:
11:00 AM - 5:00 PMMonday:
10:00 AM - 5:00 PMTuesday:
10:00 AM - 5:00 PMWednesday:
10:00 AM - 5:00 PMThursday:
10:00 AM - 5:00 PMFriday:
10:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PM