Rain Pros is Puget Sounds premier full-service drainage and sprinkler company, with a reputation of unmatched customer service and exceptional quality. Our professionals have years of experience in drainage and irrigation installation, repair and maintenance. We are very proud to be growing company and leader in each of our fields.
For bid requests regarding the installation of a new sprinkler or drainage system please email our general manager (Joel@RainPros.com). For drainge repair and inspection requests please contact our service coordinator at (253) 678-7111, additionally you can email- customerservice@rainpros.com to immediately cue for with our service department. *Please note that due to overwhelming demand we are not able to accept new sprinkler repair clients at this time.
Business highlights
18 years of trusted experience
Family Owned & Operated
Services we offer
Foundation, crawlspace drainage, landscape and downspout drainage installation and service. Landscape irrigation installation and service. Retaining walls, patio design and installation.
Drainage: Storm drainpipe blockage, hydro jetting, mechanical snaking, video drain inspection, color camera video inspection, vapor barrier repair, french drains. Internal Channel drain, Basement channel drains, crawlspace drains, sump pump installand track drains.
Hardscaping and Pavers: Repairs and Installation
Sprinklers: In-ground wifi based systems, well based systems, lake/pump based systems, rain collection with auto refill options. Install, annual maintenance and repairs
We recently worked with Rain Pros to fix the underground drainage pipes on our property shortly after moving into our new home, and we couldn't be happier with the experience! Joel and his team were fantastic—rather than pushing the most expensive solution, they carefully assessed the situation and provided a thoughtful, cost-effective plan. The work was done quickly and cleanly, and even though they had to dig up parts of the yard, they put everything back so perfectly that you’d never know it had been disturbed. The whole process was seamless, and working with Joel was an absolute pleasure. Highly recommend Rain Pros!
Description of Work: Scoping and completion of drain pipes with outlets to the street
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,550
Laurie V.
07/2024
5.0
drain pipe
+ -1 more
Highly recommend! Joel & Jason are awesome! Very courteous and professional. I use Rain Pros for both my drain & sprinkler system needs and it’s such a relief to leave the care of these things in the hands of the pros!
Description of Work: I used Rain Pros for both my drain & sprinkler system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Josh C.
06/2024
5.0
drain pipe
+ -1 more
We recently purchased a house and soon discovered an issue with flooding in the crawlspace. Given that the house was built in 1959, the original underground drainage system, consisting of concrete tile, was clogged with dirt, causing water to seep into the crawlspace. Our first call was to Northwest Crawlspace, who recommended Rain Pros for a new underground drainage system. Joel from Rain Pros visited us, demonstrating extensive knowledge and genuine kindness without any pressure to make a sale. He was calm, professional, and attentively listened to our concerns. With nine downspouts across two buildings, many surrounded by concrete, this was no simple job. Rain Pros provided a quote that was surprisingly lower than our expectations. Despite the positive feedback we heard about Northwest Crawlspace and their recommendation, we decided to obtain two additional quotes to ensure we were getting a fair price. One company quoted nearly double, and another was about 80% higher but missed several items in their estimate. We chose Rain Pros, and when Lucio and his crew arrived, their friendliness and professionalism were immediately evident. They maintained an organized and tidy work environment throughout the project, allowing me to inspect their progress freely. They protected our windows, walls, and bushes while cutting concrete and used drop materials when digging. During the final walk-through, I was amazed at how meticulously they replaced the sod on our lawn, leveled the dirt near our foundation, and poured level concrete over the cut areas, making it almost unnoticeable that they installed nearly 300 feet of PVC pipe. They hauled away all debris, leaving our property cleaner than before, and completed the job within just one day with plenty of daylight to spare. Rain Pros exceeded my expectations in every way. For homeowners in the Northwest, ensuring proper water drainage is crucial. Rain Pros combines expertise, skill, professionalism, and competitive pricing. If you seek a company that delivers high-quality work swiftly and at a reasonable cost, you would be wise to call Rain Pros for a quote.
Description of Work: Installation of almost 300 Feet of PVC underground drainage for 9 downspouts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bill C.
01/2024
5.0
drain pipe
+ -1 more
RainPros sealed and installed drainage to stop water leakage through our basement wall. They were very competent and professional, and handled the job with a minimum of disruption to us. They kept us informed as the project progressed and at the end restored the site to its original condition. I highly recommend them.
Description of Work: Fixed leaky basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,009
Nina C.
01/2024
5.0
basement waterproofing
+ -1 more
We couldn't be happier with Joel and his team (Marques, Paul, Salvadore and Jose). We had a leaky basement, and Joel came up with a solution that will solve the problem, sealing the wall and diverting water from the uphill side of our 1911 house. The team was prompt, skilled (GREAT diggers!), knowledgeable and friendly. I particularly appreciated the willingness of Joel and Marques to take the time to explain the process. I recommend them highly!
Description of Work: Mitigated leaky basement walls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,009
Sharon R.
05/2023
5.0
irrigation systems
+ -1 more
After replacing a leaking valve in my lawn irrigation system threes times and charging me each time, the valve quit working altogether and it still leaks. They left the area around the valve control box uneven and the lawn torn up. I furnished a valve box to replace the existing box, which they ended up destroying but cutting off the base of the box, leaving no support for the box to prevent the the box from sinking. additional comments: Jason reached out to us to correct all the issues and they've resolved the problem professionally
Description of Work: Leaking valve needed replacing
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Rain Pros Inc
Update 6/22/2023: We are grateful to the [Member Name Removed] for allowing us to correct the shortcomings of the initial visit. We try very hard to make every experience with us simple as possible. However, we know we are prone to mistakes from time to time. We have never left a client unhappy if given the chance to make it right. Again, we appreciate the opportunity to finish this repair job the way the client expected. Update: 6/8/2023: The [Member Name Removed] really did have a bad experience with us and the staff involved have been let go. [Member Name Removed] and her husband are very gracious to give us a chance to come out next week and make the corrections. We look forward to a revised review confirming that we are family run company that cares about good outcomes for everyone when given the chance to make up for our mistakes Intial response to the poor review: We said it before and it will be true for this client as well. We Always reach out immediatly for any client that isn't completely satisfied with their experience with Rain Pros. It looks like the client was accidently billed for a warranty stop, we will make that adjustment and try to figure out how the process broke down between the field and the office. Also, a reminder that we have an option on our main phone line 253-678-7111 to connect directly with a manager so concerns like this can be resolved quickly for clients that feel there has been an error on our part that isn't being resolved by the staff to their satisifaction. Again, we hate to let anyone down and will do what is needed to redeem ourselves for this client as well.
Matt B.
03/2023
5.0
drain pipe
+ -1 more
Very good to work with. Kept me updated on schedule, costs and details and issues that came up. Professional across the board.
Description of Work: We had water gushing up vertically out of the ground where our downspouts went in to the drain. Turns out that the 30 year old drain system on two sides of our house had failed, and there was about two feet of standing water along the foundation once they dug a trench along it. Rain Pros did a great job completely rebuilding the drainage system, and the water problem there is solved. This is the second major project I have done with them, and they are great to work with. They kept me up to date on progress and issues that came up, were very professional and do solid work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Sandra H.
01/2023
5.0
irrigation systems
+ -1 more
Job done but repairs didn't last and had to be redone
Description of Work: Repair sprinklers
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$1,300
Cat D.
04/2022
1.0
lawn service
+ -1 more
I called on the 28th of March and their message said that they are not taking new clients. I did leave a message for them to call me back but I received no response. If they are not taking new clients they should not be on the list. They only have one chance to make a good first impression but they blew it.
Description of Work: Lawn and Garden Sprinkler System - Repair
Rating Category
Rating out of 5
Response from Rain Pros Inc
We completely understand the frustration of searching for a great company only to find they are over booked for your specific type of request. (Revision: 10/26/22 we are now accepting new clients for drain inspections and all project installations) Angi doesn’t have a mechanism to efficiently alert members to notifications regarding different divisions availablilty within the same company. And Angi companies can only have their site made invisible once per year and still charges full price during that time. We hate to frustrate anyone and will work with Angi see how this can be avoided in the future. Our projects/installation division is gladly accepting new clients, unfortunately we are not currently able to accommodate requests to repair/service existing systems built by other companies.
Mark D.
02/2022
5.0
drain pipe
+ -1 more
Very well. They put in french drains, explained what they were doing and went over the project when it was finished. Did a very nice job putting the back yard back together where they needed to dig. Would definitely use them again.
Description of Work: New drainage needed in yard
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JEFFREY B.
02/2022
5.0
concrete repair, irrigation systems
+ 0 more
I had a challenging project to remove and then install new irrigation piping and control valves around my property. They brought in the right size crew for the job, and were able to complete this work in just one day. Rain Pros teams were knowledgeable about every aspect of the job, giving me several possible solutions and making a good final recommendation so that the job would be done correctly and within stated cost estimate. I would certainly recommend them for any irrigation system repair, modification or new installation.
Description of Work: Move irrigation piping and valves to new location
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Vincent Z.
02/2022
5.0
concrete repair, drain pipe
+ 0 more
A small project to install about 10 feet French drain along the foundation to divert rain water. It went well. Joe came out for quick estimate and recommended to have service department handle the project. Scheduling is easy. There was a mix-up on what needs to be done, but they made it up with free drain clean and inspection. The work was complete quickly and professionally. Definitely hire them again if needed.
Description of Work: French drain installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Carol S.
01/2022
5.0
irrigation systems
+ -1 more
It works and they were on time and professional.
Description of Work: They took care of my sprinkler system.
Rating Category
Rating out of 5
Yes, I recommend this pro
Derek N.
11/2021
5.0
drain pipe
+ -1 more
Rain Pros did a fantastic job and we would definitely recommend them to friends and family. From initial contact to getting the estimate, to doing the work the entire team was courteous and professional.
Description of Work: Downspout drainage system to a french drain to pump water away from home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Susan S.
06/2021
5.0
landscaping, irrigation systems
+ 0 more
RainPro was terrific! They had to work around a difficult, pre-existing landscape design, requiring problem-solving throughout. The crew was very courteous and responsive to my particular requests. They showed pride in the detail and quality of their work. The rock garden they had to rebuild is better looking than it was before. I appreciated the offer for future help should I forget their helpful instructions to add drip lines myself for a section of yet-to-be-planted garden.
Description of Work: Sprinklers installed and grass sod laid out
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Marshall A.
05/2021
5.0
irrigation systems, drain pipe
+ 0 more
I was able to schedule a FREE estimate in just a few days. Brandon showed up on time and was very friendly, informative and professional. I was able to schedule the job on the following week. The crew of 5 showed up, dressed professionally, on time and got right to work. The second day a crew of 3 finished the job up. Marcus was the Lead on the job and did a great job leading the crew and getting everything done. I appreciated that all of the employees were punctual, neat and dressed in a company shirts. Gave a very professional appearance. The company vehicles, trailer and equipment all looked cared for and neat. If a company cares for their equipment and the appearance of their employees, I find that they will be more likely to care for my property and do a neat, clean job. As with all irrigation systems, they take a little tweaking after they are installed to get everything just right. When I need some adjustments to the drip system they installed, they came out very quickly and took care of it. No problem. Before they finished installing the system, I got an email to set up an account with Hydrawize(irrigation controller). When I did, Rain Pros had already set up my system and programmed it for me. Now I can run my system from an app on my phone...LOVE IT! I would highly recommend Rain Pros for your irrigation needs (I already have referred them to some of my friends!).
Description of Work: Install Lawn Irrigation & Drip Irrigation system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
GEORGE S.
05/2021
5.0
concrete repair, lawn service, drain pipe
+ 1 more
As usual, they did an outstanding job. This is the fourth time I've used Rain Pros services (drain tile installation, addition of topsoil to roll and level lawn, over seed existing lawn). Their crew is hardworking, prompt and professional. They are very knowledgeable and skilled. I have never been disappointed.
Description of Work: Heavy thatch, aerate, and over seed lawn
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
JAN T.
05/2021
3.0
concrete repair, drain pipe
+ 0 more
HORRIBLE customer service! The job was supposed to take 1 visit. It took 7 visits which spanned almost 2 months. The majority of that time was spent waiting for calls back about when they were coming out again. The crews, when they came, were hardworking, but there was always a reason they couldn't finish the job. Either the concrete saw was in the other truck, the person sent wasn't the "right" person for that type of repair, they had other appointments that day so no time to finish. Each time that happened, they wouldn't come back until I called. It would take days for them to return my calls. Ultimately, they did finish the project. BUT, this weekend I turned on my sprinkler system for the season and water is bubbling up through the ground in the exact area they dug for the drainage system. My sprinkler line is either cut, broken or disconnected exactly where they dug. I have left two voicemails but have heard nothing back from them in 4 days. I will now have to pay someone to come fix my sprinkler line and I'm not happy! Edit: This is an add-on to the review I left on 5/19. I was contacted by manager, Aaron, who asked me to let them make this situation right and I agreed. They came out the next day and fixed the sprinkler line that was damaged by the previous crew. My sprinkler system is working fine now. Through all of this very frustrating experience, I'd like to compliment Carson for always being friendly, hardworking and caring about doing a good job.
Description of Work: Drainage pipes replaced.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$4,000
Response from Rain Pros Inc
We have reached out to make this right for the member. She is graciously letting us prove ourselves over time. There was more mistakes made than she can even fit in this review and we are embarrassed for her experience with us. She has been let down multiple times and stayed calm throughout. As a reminder, please call our general line opt 6 and leave a message for a manager if you ever feel an issue isn't being handled correctly/timely. We know we make mistakes but we always work to correct them and make it right for the client. We will do it for this member and will always do it for every person. 5/25 update. We will take the 3 star review, upgraded from all F's previously, after all we put this client through. The member did let us make things right and will likely let us redeem ourselves with a proper experience in the future. And we certainly appreciate her taking the time to compliment our service tech that was tasked with working through this process as well.
Jan K.
05/2021
1.0
irrigation systems
+ -1 more
Angi recomended this company. They called right away. That's when the good service ended. I have called leaving voicemails, emailed and even filled out their new customer form online. It will soon be two weeks and no call back to set up appointment. They obviously don't need or want any new customers. If you can get them to respond maybe they do good work but that is the catch getting them to even give a courtesy of reply to my many requests.
Description of Work: Service sprinkler system
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Rain Pros Inc
We are not sure where the confusion about no call backs came from. The call back was to let her know we weren’t taking new clients at that time. We hoped by letting people know they wouldn’t leave bad reviews.
Jim D.
05/2021
1.0
concrete repair, irrigation systems
+ 0 more
Over a 2 week period I sent two requests through Angie, then a text using Rain Pros own website, I then called and left them a message, and I also filled out their “general service agreement” on line, which it appears they want you to do before they bother contacting you (their voice mail when you call them said someone will contact you in a couple days after you complete the form, but if you have not heard from them in “2weeks” to call them!). I received no communications. I called them again today and finally was able to talk to a live person who told me they are too busy to take on new customers but if I still want to use them in 3-4 weeks to give them a call to see how busy they are. I lost 2 weeks hoping I could schedule something with them. I suspect this company does decent work since they specialize in irrigation systems but their up front customer service sucks, which may or may not be a reflection of their actual work. It’s great they have so much work, but a simple change in their voice mail answering service and/or something on their website that states they are not taking on new customers would have sufficed. I will never bother trying to use them in the future and will advise others not to either.
Description of Work: Fix a broken sprinkler line
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Rain Pros Inc
As we have said in other responses to reviews left by people we have upset, we hate letting anyone down and will be reaching out immediately to do what is necessary to make this right and hopefully leave everyone satisfied with the end result. Even if the process did not go smoothly. Also, we strongly encourage all clients/prospective clients to choose option 6 on our company phone system to leave a message for a manager long before they have reached a point that they are truly upset with how there requests are being processed. We established that feature because of how long wait times for call backs and scheduling can become during certain times of the year and we can always miss understand the time sensitivity of different requests when going fast. We never want to let anyone down and will do what is necessary to resolve this for [Member Name Removed]. As unfortunate as the timing could have been, April 20th is when his request came in and when we did in fact change or main voicemail and have the service staff start letting people know we aren't currently able to accept new repair clients. Somehow this was not handled correctly and hopefully we can make it up to [Member Name Removed].
Heather C.
10/2020
5.0
irrigation systems
+ -1 more
We got lucky and got on the calendar quick.
Description of Work: Sprinkler system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Colleen H.
07/2020
5.0
irrigation systems, drain pipe
+ 0 more
The work has been excellent. Good communication and service. Problem solved unexpected issues and stayed within promised budget.
Description of Work: Re-routed Drainage
Rating Category
Rating out of 5
Yes, I recommend this pro
Jane D.
07/2020
5.0
irrigation systems, basement waterproofing
+ 0 more
Went great! Two service techs fixed the elbow joint that kept blowing off and reburied it under the sand and decorative rock that I had pulled out ahead of time. They also went above and beyond (without being asked) to tighten three drip heads that were coming loose and also fixed a sprinkler head pattern to get rid of a dry spot in my landscaping. It was nice that they checked to make sure the whole system was running correctly before they left.
Description of Work: Fix an irrigation pipe
Rating Category
Rating out of 5
Yes, I recommend this pro
Py B.
07/2020
5.0
irrigation systems, basement waterproofing
+ 0 more
Very well, they went beyond what I expected.
Description of Work: Sprinkler repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lorna P.
06/2020
1.0
irrigation systems, drain cleaning
+ 0 more
They cracked a fitting when tightening three times. Multiple people were there working on it. It took at lease twice as long to finish than expected. It appeared to me that they were very inexperienced. May 2020 I turned the water valve back on after the system was winterized and unused for 8 months.The repair failed as water gushed out, flooding the underground box and running down the street. The box is over 18" underground and we had a very mild winter. We had never had a problem with leaks in 30 years. After calling Rain Pros last Thursday to see if they would fix their bad repair, they said they only guarantee their work for 30 days. I asked to talk to the owner and they said they would have him call me. It's been 6 days now and they have not called me back and will not even answer the phone.
Description of Work: Back-flow valve replacement August 14, 2019
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$500
Response from Rain Pros Inc
We have always worked to solve all concerns of our clients and we strive to never leave anyone completely unsatisfied with the final result. In the case of sprinklers we didn’t winterize and were not hired to do the spring start up either. It is difficult to say a failure a year later was associated with our materials or craftsmanship and was our fault. We regularly honor service warranties outside the 30 day window when it appears the problem may have been our fault. In this case we offered to come make the repair immediately and that if it appeared we could have been the cause we would cover it under warranty. We don’t have the ability to monitor systems once we leave and in this case the client even points out someone else winterized the system, then someone must have turned it back on in order to find the leak. This was the first and only visit we had for this client. We hate to leave any situation unresolved, but when it comes to systems we worked on only once having a failure a year later and not being able to schedule a billable visit that could be waived if it seemed like we were the cause our service dept didn’t know what to do and clearly offended this person. We encourage anyone with a concern or request they feel isn’t being address appropriately to call our main number 253-678-7111 and choose the option to leave a message for a manager before they have become angry. Again, we regularly waive fees for repairs that didn’t work out as planned and do what we can to leave everyone satisfied with the final outcome.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Irrigation,
Drain Pipe Installation,
Basement Waterproofing,
Drain Cleaning,
Pavers and Hardscaping,
Landscaping - Lighting,
Patios
FAQ
Rain Pros Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Rain Pros Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Rain Pros Inc does not offer a senior discount.
No, Rain Pros Inc does not offer emergency services.
Yes, Rain Pros Inc offers warranties.
Rain Pros Inc offers the following services: Foundation, crawlspace drainage, landscape and downspout drainage installation and service. Landscape irrigation installation and service. Retaining walls, patio design and installation.
Drainage: Storm drainpipe blockage, hydro jetting, mechanical snaking, video drain inspection, color camera video inspection, vapor barrier repair, french drains. Internal Channel drain, Basement channel drains, crawlspace drains, sump pump installand track drains.
Hardscaping and Pavers: Repairs and Installation
Sprinklers: In-ground wifi based systems, well based systems, lake/pump based systems, rain collection with auto refill options. Install, annual maintenance and repairs