Guardian Roofing, Gutters & Insulation

Guardian advertises a "Gentle Wash" roof cleaning/moss removal process. Nothing could be further from the truth. In reality, they use an industrial strength air compressor and hire inexperienced, poorly trained, incompetent non-English speaking employees to perform this work. The result: While under a three (3) year contract, Guardian has destroyed my GAF 50 year guaranteed roof by shredding and removing the protective granules down to the asphalt itself. The damage is so extensive and widespread, it cannot be repaired. My roof needs to be entirely replaced at a cost of ~ $35K to $40K for a like kind of material. Guardian has attempted to mitigate the damage by inserting a new thin starter row shingle to "Hide" (not replace) the damage shingles around the entire perimeter of my home. This is an unacceptable remedy. I am awaiting for Guardian's attorney to respond to my request for compensation. Complaints also filed with BBB and the C of C.

It went well! I would hire Guardian Roofing again and recommend them to anyone. The Sales person did a great job in explaining everything and answering my questions. He was very professional and nice. Their crew did a great job in taking off the old roof and installing the new one. They did a great job cleaning up as well.

I cannot more highly recommend Gaurdian Roofing. Their levels of professionalism, quality and reliability are unmatched. Value and skill are unmatched.

Submitted a request for a quote and Guradian Roofing CONFIRMED and CALLED, they set a time and a date for them to come by. We dedicated a time for them but they cancelled the day of via text! This is typicall behaviour for them as we also had a similar experience in 2018.

Guardian is the best. Customer service and follow-up all during the process was top notch and I cannot say enough good things about our new roof, the work performed and the follow-up after the job was completed.

Exceptionally well. Entire staff was very customer service focus and quality control was performed at every step to ensure that outstanding service was performed.

We called Guardian Roofing for a leaky roof above our front door. A roofer came out, got on the roof, replaced a skylight, and patched everything back up. You cannot tell where the repair was made. We hope this will be the end of our leaky skylight above our front door.

From the estimator to the roofing crew, all were very professional and responsive. Answered my questions and made sure I was pleased with their work. I had a very positive experience.

The job was a big one. We knew we would need a new roof when we bought the house but didn’t know the extent of it. They did the job the right way and fixed the problem. They had a pretty good sized crew and finished most of the job in under a week. We had to wait for the skylights since they were custom. We had a couple little issues with some leaks from skylights and they sent someone out to evaluate and reseal them. I would recommend this company.

The service was wonderful! I highly recommend Guardian Roofing.

The job was done on time. They cleaned up afterwards and everything went smoothly.

Guardian Roofing is the best roofers in King County

The company kept us informed via email of the service date and the scope of the project, the representative arrived and completed the work well and on time and, most importantly, the site was cleaned up beautifully when the work was completed. We will recommend Guardian Roofing to friends and family.

Amazing company. Responsive, caring, great follow up and kept us informed every step of the way.

The process of getting an estimate was super easy. The worker who came out to estimate was very friendly and answered any questions we had regarding the condition of our roof! They put together an informative video that showed us the condition of our roof and gave us several options of treatment plans we could choose from! I would definitely recommend this company to anyone.

Pros: * available to put up a tarp on short notice Cons: * took 3 months to do repair * extremely poor communication * slightly pricier than other estimates (~10% more) * power-washing damaged the paint on our deck!! and they won't fix Last December we found a leak in our roof. Guardian was one of the only companies available on short notice to come put up a tarp. We then used them to do the roof repair. The soonest they could schedule us was 3 months out, and the week we expected them I had to call and ask when they were coming because they had moved us back a week without telling us. Then they originally tried to charge us for the full service before sending someone out to do the clean-off after the repair. Once they came out to do the clean-off, they cleaned off the debris that fell from the roof onto our deck but used a power-washer that stripped a ton of the paint off our deck. Once we brought this to their attention to see what they could do to rectify the situation, they stopped responding to all communication. Would not recommend, get someone else that won't cause you to need to repaint your deck or otherwise damage the rest of your property.

This vendor gave me an estimate after inspecting my roof, indicating I only needed limited repairs with an estimate of $2000. I felt quite pleased and accepted and paid for the service. No sooner was it completed, then I developed an additional leak. They indicated this was a new issue, and would repair it for $591. I paid for this added service, after which they informed me that I had additional leaks, and quoted me another $2700 +, depending on what else they might find during the third repair. Obviously, I felt their original assessment was very poor, and now felt I would be on a repair roller coaster if I continued to use them. I consulted with two other roofers who indicated I needed more extensive repairs to start with. I asked Guardian for some returned compensation under the circumstances, and was refused. It seemed to me that their manager just would not accept any responsibility for what I considered an inadequate upfront assessment. I would not be able to recommended this company to anyone else given my recent experience.

I had the pleasure of meeting with Jeff and Nathan. As a small business owner myself, I can tell that this company is a well oiled machine. A company ran this well can only come from the top down. The have spent a lot of time perfecting their craft. This is a company that I trust and you can tell they know what they are doing. If you need a roof done at a professional level and want questions answered, then this is the company for you!!!

This project did not go well. Guardian sent a tech on 8/19/20 to inspect the job and provide a quote. The tech also noticed some split shingles on the roof cap and offered a to include their replacement in the quote. I paid a deposit on 8/19/20 to secure a date to schedule the work, and was told the work would be performed the week beginning September 28. I was also told someone would call me the morning of 9/28/20 to schedule the actual date the work would be performed. I received no call from Guardian on the morning of 9/28/20. I contacted the office in the afternoon and was told someone would call me that evening. A service foreman called that evening and said my job would be performed 9/30 or 10/1, and they would call to confirm the day the evening before. As of the morning of 10/2/20, I received no communication from Guardian. I contacted Guardian the afternoon of 10/2/20 and was told service would definitely be performed 10/5/20. The 2 workman arrived at the appointed time on 10/5, and began their work. After approximately 2 hours they informed me they completed their work, and wanted me to sign off on final payment for the job. I got up on the roof to inspect the work and saw the exhaust fan was not mounted so it would be level. The manufacturer specified the exhaust fan must be level to operate properly. I also noticed some of the replacement shingles they installed were split, thereby invalidating the work of replacing the shingles. We talked and they called their supervisor. We agreed on a course of action, and the workmen left to get the necessary parts. They returned with the parts, installed the parts to level the fan, reinstalled the fan, and also replaced the split shingles they had installed elsewhere on the roof. Guardian billed me an extra 4 hours of labor at $90/hour for them to complete the job in a satisfactory manner. Ultimately, my exhaust fan and replacement shingles would not have been installed properly if I hadn't gotten up on the roof to inspect the work. I will not use Guardian again for work, nor would I recommend the company to anyone else. As noted above, replacing the curb for the kitchen exhaust fan was completed 10/5/20. A representative of Guardian Roofing called me in the early evening of 10/7/20 to ask about my satisfaction with the installation of new roof curb for the kitchen exhaust fan. I described the problems I encountered with the exhaust fan not being mounted so it was level, and the splits in the installed replacement shingles. He told me he would take feedback and report it to the Guardian Roofing management. The Guardian Roofing owner called and e-mailed me on 10/8/20 to discuss if anything could be done to rectify the situation and problems with the work done on my roof. I returned his call that day, but we did not talk directly until 10/12/20. He started the call by apologizing for the problems I encountered with the work his team performed on my roof, and acknowledged he had read the review of Guardian I posted on Angie's list. He asked if the initial bid for the job specified the exhaust fan would be level after it was mounted on the new roof curb, and I said yes. (The bid stated, "Take out old curb, install new curb, make sure it is level and looks good".) He offered to return the portion of the payment charging the 4 additional hours of custom work which was added to my bill so the exhaust fan was installed properly. I stated I appreciated the offer, but it would not change my opinion of the work performed by Guardian Roofing. My credit card company informed me on 10/13/20 they processed a $436 refund from Guardian Roofing to my credit card.

Professional and excellent job. Pricing seemed a bit high but the quality of work and service was impeccable. They delivered as quoted.

What an awesome company. If you hate getting multiple estimates, then save yourself the time and just go with these guys. I got 4 estimates and Brent from Guardian was the only one to get up in the attic and diagnose the problem. It was improper ventilation not a bad roof. Brent was not just giving me an estimate, he educated me on how roofing works. Instead of just trying to sell me a new roof, he fixed the underlying issues. The whole process went according to the timeline Guardian laid out. Juan and his crew were on time and spent 2 days on the repairs. They even worked through the rain. Total professionals. After they finished the repairs, they thoroughly cleaned and power washed the roof. It looks brand new!! Save yourself the anxiety of picking a roofing company and just go with Guardian.

they emailed me for details of my project and then disappeared. never heard back from them. very unprofessional.

I had 4 estimates, Guardian was the only company that performed a thorough inside and outside inspection. Because the estate is in probate, we decided not to perform the service.

My experience with guardian roofing was miles above their competitors. From the first call to the office to the last step of my job. I needed, or wanted, my room cleaned. I had moss and debris and had been putting it off for a few years so I figured my roof was going to my home project for the season. The inspection was incredibly thorough. I was actually surprised a roofing company would be so professional, thorough and educational. The price was high but that really didn’t detour me. From the time my deposit was paid the communication was great. They told me exactly what I was to expect. My job did end up moving Passed when they initially told me but they were quick to assure me they were on it and wouldn’t let it move again. And they didn’t. The job started and the miss removal began. Unfortunately the moss uncovered needed repairs but the sales guy was clear this was a potential so to be prepared for this if it came up. A call to guardian, a deposit paid, a clean roof and change order later I have a roof that looks brand new. I’m so happy I went with guardian and I was definitely be calling them again. Thanks guardian!

Hello Neighbors, We recently went through a three-week process of getting quotes, and I thought I would share our story in hopes that it helps others who may also be in this process. This all started when our gutter cleaning service was up on the roof, and the gentleman said we have some loose or torn shingles that we might want to get repaired. One of the first roofing companies out to look at our roof was Guardian Roofing. The Guardian sales guy walked around and was saying, "This roof needs to be replaced. I see shingles that are delaminating, lifting, and the grains are worn out ." The Guardian sales guy also said we have a Certainteed brand roof; He explained that he knew this because he looks at 800 roofs a year, and he knows this brand well. He further explained to us that it's a 20-year roof, and since it's 19 years old, its due to be replaced. When I asked him about repairing, he said there was no point in spending $8,000 fixing it, when it would be better to put that money towards a new roof. We asked for a quote, so he returned to his truck to work on the quote. He came into the house after, and we sat down and went over all his sales materials, roofing samples, and he provided us a quote to replace the roof for $52,000 plus tax. That's not a typo, $52k. It is a big roof, but this seemed very high. We then proceeded to call and schedule nine additional roofing companies to have them out to inspect our roof. This turned into a little project for me to search out the best price considering $52K seemed high to us, so I set up a lot of appointments. When the second roofing company came out, the first thing he said to me was…" Am I at the right house? Your roof looks excellent; I'm a little confused as to why you think you need a replacement." He went up on the ladder and looked around, came back, and said, you don't need a roof. This is a GAF Timberline roof, it's a very thick shingle, and it's rated for 30-40 years, and in excellent shape. He has been in the roofing industry for 30 years. He then said he would feel bad about tearing this roof off and replacing it, as it's still got a lot of life left. He suggested that we may want to have someone go up and do some minor maintenance/repairs, replace the rubber pipe boots, replace some broken shingles and address a few missing nails, loose nails, small holes, etc., but don't' replace it. Inspections three through eight came back with the same info. It's a GAF Timberline roof, and we are good for awhile still, no need to replace it at this time. I heard many times, "Am I at the right house? This roof looks like it's in great shape." We did have two other companies try to sell us on a new roof, for the record. While I won't go into a list of all the companies we had out, they were all highly "A" rated on Angie's list with positive reviews. A range of smaller companies to some of the larger companies we see advertising on TV. I just wanted to warn others that it's essential to get lots of opinions and quotes as there are some dishonest companies or salespeople out there that are just looking for a buck/commission and don't care about the customer's actual needs. Cost: While these other companies were out, we asked them if they could provide a quote, even though we didn't need a new roof, so that we can start planning for the future. Out of all companies, Guardian Roofing was the most expensive by a long shot! The average cost was $28k, with the lowest being $17,500. Anyway, it pays to shop around and get opinions/estimates. Those companies that were honest with us are going to be the ones that we select from when it comes time to replace. As for the repairs, those quotes came back from $800-$1500, not $8,000, as the Guardian sales guy suggested.