Award-winning Guardian Roofing, Gutters & Insulation has been serving the Puget Sound region with quality top-of-home solutions for almost twenty years. From the first call to the final installation report to ongoing warranty protection, the family-owned and operated company has earned the trust of manufacturers, customers, and team members in the communities they serve.
Description of Work: Cleaned gutters. Price did not include hauling away debree. My bad. This is the second time we have used this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Guardian Roofing, Gutters & Insulation
Hello! Thank you for taking time to post a review! I want to check into something though. Our service does include debris haul away. If that did not happen we owe you! I will be calling to verify. Thanks!! Aaron Santas Owner - Guardian Roofing
Paul S.
03/2016
1.0
roofing
 + -1 more
Please see comments above.
Description of Work: We have a flat carport roof which is also railed upper deck. It is need of resurfacing with a waterproof membrane or torch-down surface. While Guardian had done the main roof of our house in 2015 and we were generally pleased with the work, we will not use Guardian again. Why? An estimator came out on March 1, 2016, to look at the scope of work for the upper deck/carport roof. Today is March 12 and, despite follow-up phone calls to Guardian, we still do not have a written quote for the work. Moreover, when the estimator was here, he told us "you're not going to like the price," and also proceeded to add that we would have to remove and replace all the upstairs deck railing as part of the job, as well as replace an upstairs sliding glass door that leads to the deck. We've since learned that neither of these is the case. While we weren't thrilled with the price based on a brief follow-up phone call we made to the estimator, what we like even less is the offhand way we're being treated by Guardian. We spent $15,000 on our main roof with Guardian in 2015 and we expect better communication and professionalism. Perhaps Guardian has enough business and doesn't need or want ours. Or perhaps they've become complacent. Either way, getting this project completed is important to us, even if it's not important to Guardian.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Response from Guardian Roofing, Gutters & Insulation
Hello, I apologize for your most recent experience. It is obvious that our estimator did a very poor job explaining how these systems work. Walking decks are twice as likely to leak as regular roofing systems. This is due to roofers trying to install them like a roofing system and not following the proper required installation methods. I fear that someone could be giving you incorrect information. If there is a door that is flush with your deck, it absolutely needs to be flashed properly which almost every time means it has to come out. I will be reaching out to you personally after I get the information from our estimator. Once again, I will be looking into this and determining how this breakdown in communication occurred. Thank you, Aaron Santas Owner - Guardian Roofing
Kenneth M.
03/2016
5.0
roof cleaning, roofing
 + 0 more
unknown
Description of Work: semi annual blow off of the roof. WE have a service contract to meet the requirements of the 50 year warranty on the roof they installed several years ago.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Guardian Roofing, Gutters & Insulation
Thanks for the review! AND thanks for caring for your roof! Take care! Aaron Santas Owner-Guardian Roofing
Katherine G.
03/2016
2.0
roofing
 + -1 more
unknown
Description of Work: Good workmanship but terrible communication - in terms of what was to be done, when they would be there, etc. Really made the project problematic.
Rating Category
Rating out of 5
lee H.
03/2016
4.0
roof cleaning, roofing, skylights
 + 1 more
unknown
Description of Work: replaced four skylights, replaced two rubber boots on pipes on the roof and spread no moss over the roof to get rid of the moss. Replaced several shingles. Great job. Matt was great. One skylight needed to be measured and ordered special and it took an extra two phone calls to get the tech to come out to measure it; should have been done without call. Otherwise, they did a fabulous job and were very professional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,200
Response from Guardian Roofing, Gutters & Insulation
Thank you for taking the time to write a review. We apologize for any delay with your project or issue with communication. Thankfully you are protected now, and we will be here should any issue arise from our work. Thanks again! Aaron Santas Owner - Guardian Roofing
Emery H.
02/2016
5.0
roofing
 + -1 more
unknown
Rating Category
Rating out of 5
Response from Guardian Roofing, Gutters & Insulation
Thanks for the "A"! Aaron Santas Owner - Guardian Roofing
Manuela P.
01/2016
5.0
roofing
 + -1 more
unknown
Description of Work: Fixed my roof. Friendly and professional. And sent me cookies for Christmas!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Guardian Roofing, Gutters & Insulation
Thank you for the review! We appreciate you taking the time to share. We will be sure to praise your crew in our next meeting. Thanks again!! Aaron Santas Owner - Guardian Roofing
Karen R.
01/2016
5.0
roofing
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Lori Jo H.
01/2016
5.0
roofing
 + -1 more
unknown
Description of Work: So far so good. We have a temporary repair so our roof isn't leaking into our house and total replacement in February scheduled. We were asked to put about half the total cost down as a lock in time/price. We have been satisfied so far. We will keep you posted as we get competed.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Guardian Roofing, Gutters & Insulation
Hello! Thanks for the feedback! We will work hard to keep your experience satisfactory! Thanks again! Aaron Santas Owner - Guardian Roofing
Patrick S.
01/2016
5.0
roofing, skylights
 + 0 more
Great job
Description of Work: Replace skylights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Guardian Roofing, Gutters & Insulation
Hello! Thanks for taking a moment to post a review! If any issue arises in the future related to our work, please do not hesitate reaching out!! Thanks again, Aaron Santas Owner - Guardian Roofing
Keith O.
12/2015
3.0
roofing
 + -1 more
unknown
Description of Work: Guardian did a good job cleaning my roof, but they did a terrible job in cleaning up the debris that was cleaned off the roof. They offered to come out and clean it up. I declined their offer. I told them it should have been cleaned up properly the first time.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Guardian Roofing, Gutters & Insulation
Thank you for the feedback. We have discussed this with the crew that worked on your home and are correcting. We will contact you directly to try and make this right. Thank you!! Aaron Santas
William J.
12/2015
3.0
roofing
 + -1 more
unknown
Description of Work: It was just ok, they matched a lower price from another roofer. Onsite crew was ok, their schedule was rather all over the place. They ran out of metal twice. A one week job ran over three. Some of the time extension was due to my roof having more damage than scoped, most wasn't. Painted the exposed wood at the last minute before a rain storm, so some areas need repainting. To be fair the agreed to do that, however, due to weather that hasn't happened yet. The roof itself looks great, the problem was in the communication and follow through.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$30,000
Response from Guardian Roofing, Gutters & Insulation
Thank you for your feedback! I apologize that your experience did not meet our standards. Rest assured, we will not stop working until you are satisfied completely. It is our goal for this to happen the first time, but even with the best efforts, on rare occasion communications can be strained. This review will be gone over by the crew and the production department in an effort to correct any systems that might have failed. Thanks again, Aaron Santas Owner - Guardian Roofing
Thomas K.
10/2015
5.0
roofing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Connie Z.
10/2015
5.0
gutter cleaning, gutter repair, roofing
 + 1 more
unknown
Description of Work: Cleaned my gutters and reattached vent covers; one had flown off the roof and one other one was loose. Prompt and courteous service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,006
Response from Guardian Roofing, Gutters & Insulation
Thank you for the review! We are so happy that you ere satisfied with the service. If you ever need help, please don't hesitate reaching out! Aaron
Birte S G.
07/2015
5.0
roofing
 + -1 more
unknown
Description of Work: Anti-moss maintenance,blew off entire roof, cleaned out gutters & cleaned up debris. Very well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Guardian Roofing, Gutters & Insulation
Thank you for the feedback! We appreciate you taking some time to share. If you experience any issue with our work, please don't hesitate reaching out. Warm regards, Aaron Santas Owner - Guardian Roofing
Greg W.
07/2015
5.0
roofing
 + -1 more
unknown
Description of Work: First Guardian thoroughly inspected my roof and recommended 3 things: a) Cleaning to remove moss; b) repair some damaged shingles and some cracking vent pipes; c) treat the roof to prevent the moss from returning. The inspector took pictures so that I could see the areas that needed work. These things were all done in the order listed. Guardian provided excellent communication and arrived on the dates and times promised. The technicians that did the work were professional and obviously took care to safeguard my yard and house while they worked. I will definitely call Guardian when I need other roof repairs or a new roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Response from Guardian Roofing, Gutters & Insulation
Thank you for the feedback! We will be sure to share this with your team. Thank you so much for taking the time to share about your experience, and of course if there are any issues, please don't hesitate reaching out! Thanks again, Aaron Santas Owner - Guardian Roofing
Edward L.
07/2015
1.0
roofing
 + -1 more
unknown
Description of Work: He scheduled to give estimate on Monday, called to reschedule for Tuesday, called on Tuesday to reschedule for Thursday, called on Thursday to reschedule, at that point I said enough, my time is just as valuable as his and I will try someone else.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Guardian Roofing, Gutters & Insulation
Hello! I am not sure if you have the right company? I looked up your name and address in our system and it is not in there anywhere? Could it be possible that you have us mistaken with someone else? I would reach out directly, but I do not have anyone with your name or address in our system anywhere. Either way we are sorry for your experience. Aaron Santas Owner - Guardian Roofing
Julie S.
07/2015
5.0
roofing
 + -1 more
unknown
Description of Work: They replaced 5 skylights and did a complete re-roof. They completed the work efficiently and cleaned up great. Would highly recommend, they quoted about the same as other roofing companies, but their clean up and professional work speaks huge to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
4.0
Yes, I recommend this pro
$12,600
Response from Guardian Roofing, Gutters & Insulation
Thank you for the kind words! We will be sharing them with your crew! Please don't hesitate reaching out if we can ever be of service! Aaron Santas Owner - Guardian Roofing
John R.
06/2015
3.0
gutter repair, roofing
 + 0 more
unknown
Description of Work: Replaced Roof: sheathing, sky-lights, bird blocks, ridge-line venting, roofing, fascia boards, gutters. Poor supervision, poor professionalism, very poor attention to detail, very poor attitude, fighting amongst themselves, underestimated the size and scope of the job, multiple return visits to repair, redo, or finish work. Started the job over two weeks late and took two weeks longer than planned which cut into my families vacation time.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$39
Response from Guardian Roofing, Gutters & Insulation
Hello! Thank you for the feedback! I looked into your comments, and it appears that the work was done a couple years ago during the peak of the summer season. That time of year is like the Christmas holiday season for retailers, and it sounds like the influx of work had us stretched out a bit. We are truly sorry for that. It is our hope that the work done is performing now to your expectations. Please know that if you have any issues for any reason we will do all we can to take care of them. Thanks again for taking the time to share your experience. Aaron Santas Owner - Guardian Roofing
CHERI D.
06/2015
5.0
air duct cleaning, roof cleaning, roofing
 + 1 more
unknown
Description of Work: Caulked around the collars... |Cleaned around the vents... |Inspected the roof... |Gave us an estimate for replacing our roof... |Very prompt...friendly...informative... |Great visit and will be contacting them when we plan on having the work completed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Guardian Roofing, Gutters & Insulation
Thank you for feedback! We are so happy that you were satisfied with your experience! Please, if anything happens with your roof and you need help, contact us right away! Thanks again! Aaron Santas Owner - Guardian Roofing
Joon S.
05/2015
4.0
roofing
 + -1 more
unknown
Description of Work: Replaced broken tiles, installed lead for missing flashing and drain pipes into the gutter
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Guardian Roofing, Gutters & Insulation
Thanks for the feedback. We appreciate it. I am going to look into your job and make sure all went as it should have. We wish to make all of our clients happy with their experience. Thanks again, Aaron Santas Owner - Guardian Roofing
David M.
05/2015
5.0
roofing
 + -1 more
unknown
Description of Work: Found roof leaks and made repairs. They did a great job that helped me sell this property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Guardian Roofing, Gutters & Insulation
Glad to hear you were able to sell your home!! Glad we could be of service. Thanks for taking the time to review!! Aaron Santas Owner - Guardian Roofing
Description of Work: Cleaned the roof - removed all the moss and cleaned the gutters. Went well - courtious cleaned up the mess created by the cleaning
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Guardian Roofing, Gutters & Insulation
Thank you for the review! Glad to hear that all went well! If anything occurs or becomes an issue please don't hesitate reaching out. We are happy to correct anything that may be a result of our work. Thanks again! Aaron Santas Owner - Guardian Roofing
Todd M.
04/2015
4.0
roofing
 + -1 more
Ok
Description of Work: Replace roof
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$8,000
Response from Guardian Roofing, Gutters & Insulation
Thank you for taking a moment to post a review. We noticed that there was not much detail, and the score was not all A's. If there is anything we can do to improve your experience please contact us at 877-926-9966 so we can correct anything you would like. Thank you!! Aaron Santas Owner - Guardian Roofing
Aarin P.
04/2015
5.0
roofing
 + -1 more
unknown
Description of Work: I had Guardian roofing out to fix a couple leaky spots on my roof. They were very professional, provided detailed listing of their services, and even gave a warranty of their work. Overall I was very impressed with their work and I will be using this company again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,089
Response from Guardian Roofing, Gutters & Insulation
Thank you so much for the review! Please keep us posted if any issues arise from the work, or if you just need some help :) Aaron Santas Owner - Guardian Roofing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Roof Cleaning,
Gutters,
Skylights,
Chimney Repair,
Gutter Cleaning,
Masonry,
Insulation,
Chimney Caps
FAQ
Guardian Roofing, Gutters & Insulation is currently rated 4.5 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Guardian Roofing, Gutters & Insulation accepts the following forms of payment: Check,Financing Available