"Hi [Member Name Removed], Thank you so much for your kind words. We strive to ensure our customers get the best service out there and knowing we accomplished that makes us thrilled! Thank you for continuously choosing Guardian for your roofing needs! Sincerely, Lauren Client Care Specialist"

"[Member Name Removed], Thank you so much for your words!! It is our pleasure to assist you with all of your roofing needs! We want to make sure we continuously provide you with the BEST experience possible! It means so much to us to have clients like you apart of the Guardian family! Sincerely, Lauren Client Care Specialist"

"[Member Name Removed], Thank you so much for your kind review! We are so thrilled to know we exceeded your expectations! Please do not hesitate to give us a call if you need us for anything in the future! Sincerely, Lauren Client Care Specialist"

"Good morning [Member Name Removed], We are so excited that you love your new roofs and chimney! We wants to continuously exceed your expectations, so please do not hesitate to give us a call if you need us for anything! Thank you for choosing Guardian Roofing for your project! Sincerely, Lauren Client Care Specialist"

"Thank you so much for the comments! We are thrilled you gave us the opportunity to serve you an additional time. Thanks again! Aaron Santas - Owner"

"Hello! Thank you for taking time to post a review! I want to check into something though. Our service does include debris haul away. If that did not happen we owe you! I will be calling to verify. Thanks!! Aaron Santas Owner - Guardian Roofing"

"Hello, I apologize for your most recent experience. It is obvious that our estimator did a very poor job explaining how these systems work. Walking decks are twice as likely to leak as regular roofing systems. This is due to roofers trying to install them like a roofing system and not following the proper required installation methods. I fear that someone could be giving you incorrect information. If there is a door that is flush with your deck, it absolutely needs to be flashed properly which almost every time means it has to come out. I will be reaching out to you personally after I get the information from our estimator. Once again, I will be looking into this and determining how this breakdown in communication occurred. Thank you, Aaron Santas Owner - Guardian Roofing"

"Thanks for the review! AND thanks for caring for your roof! Take care! Aaron Santas Owner-Guardian Roofing"

"Thank you for taking the time to write such a considerate and thorough review! We have had the wettest winter on record here so it has been a little difficult to get repairs complete due to the weather limitations we have faced in order to actually get work completed. Thank you for your understanding. If there are any issues with our work in the future please do not hesitate reaching out. Thanks again! Aaron Santas Owner - Guardian Roofing"

"Thank you for taking the time to write a review. We apologize for any delay with your project or issue with communication. Thankfully you are protected now, and we will be here should any issue arise from our work. Thanks again! Aaron Santas Owner - Guardian Roofing"

"Thanks for the "A"! Aaron Santas Owner - Guardian Roofing"

"Thank you for the review! We appreciate you taking the time to share. We will be sure to praise your crew in our next meeting. Thanks again!! Aaron Santas Owner - Guardian Roofing"

"Thank you for the feedback. We welcome all feedback so we can improve our client experience. In fact, we have built our reputation on delivering not only high quality roof installations, but doing so in a manner that makes the experience as pleasant as having roof work done can be. Our company meets with thousands of people a year and physically works on over 1000 houses a year. This experience helps us know how to deliver satisfaction. After speaking with our estimator he reported that for some reason there was resistance from your part regarding allowing us to perform our standard inspection to identify the issues that need to be addressed. Most clients appreciate how thorough our inspections are so this was surprising. We do these inspections to make sure that we find all issues that could affect the proper design of the system or things that could affect the price to change once the job begins. Once we identify all of the issues then we can develop a plan for repair or replacement. Many people have the impression that a roof is a on-size-fits-all but it is not. There are many choices to make. Instead of determining those choices for the client, we have found that many people like the collaborative process of being educated so they can choose themselves. This is not a fit for everyone, but we have found that doing it this way results in the highest levels of satisfaction. The estimator reported that you were opposed to this meeting and wanted a price right then. And then instructed him not to bother and that you had already chosen someone. We apologize that our process was not what you desired, or if our estimator did not effectively communicate this, but please understand that our efforts are to make clients happy, not the opposite. Thanks again for your feedback. Aaron Santas Owner - Guardian Roofing"