Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

GAMEBREAKERZ - The Video Game & PC Expertz

3.5(
2
)

Computer Repair, Computer Sales

About us

GAMEBREAKERZ is best known for its outstanding repair services. With over 20 years of I.T. experience and winner of the 2010 award for Best Computer Services, GAMEBREAKERZ has the knowledge and skills to complete even the most complex of jobs. We can repair most desktop and laptop issues in as little as 24 – 48 hours. There are also onsite and emergency services available for small to medium sized businesses as well as no additional extra charges for weekend support. GAMEBREAKERZ also has specialty services such as console repair and scratched disc repair. We service almost any brand and offer everything from simple upgrades and virus removal to complete custom built systems, networking, and office solutions.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Virus&Spyware Removal, Upgrades and Repair, Laptop LCD Replacement, Data Recovery, Small - Medium Business Services, Networking, Onsite Repair, Custom Builds

Services we don't offer

Mac or Apple Products

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

3.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
4.5
professionalism
3.5
responsiveness
3.0
punctuality
4.5
Write a review
Showing 1-2 of 2 reviews
Jeff B.
05/2013
5.0
computer repair
  + -1 more
I contacted Shandor Collins the owner of GameBreakerz and told him I had virus on my computer. I expressed the importance of being able to retrieve all the files that I had on the computer and he assured me with full confidence that he would be able to remove the virus without losing any data. I am happy to tell you that he did a great job and exactly what he promised. I would highly recommend GameBreakerz for all your PC repairs and needs. THANKS Mr. Collins!!
Description of Work: Removed the FBI pay pack virus.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from GAMEBREAKERZ - The Video Game & PC Expertz
We usually receive a ton of customers with the FBI Money Pak virus. This is the virus that locks the screen with a warning that the FBI is watching your computer and you must pay $300 to unlock it. I have been repairing computers now for about 25 years so I am considered old school when it comes to having the tools to remove this pesky virus. Most places will tell you that you have to format your computer or purchase and external hard drive to back up your files which is not true. Our virus removal service is a flat $129 with no additional fees. I believe we had this PC back to the customer the next day, however our average turnaround time is about 24-48 hours.
Dianne J.
11/2012
2.0
computer repair
  + -1 more
We hired Gamebreakerz in May 2012. After the initial work - wireless network, peer to peer file sharing, and installation of PC back-up and printer, and they were paid - our calls for help were ignored or put off. We had significant difficulty with 3 step share. Although we were promised that Gamebreakerz would research and find us another software for sharing - we never got one. At one point when I called, I asked if he was getting sick of hearing from us. He said no and made an excuse about having had a "big event" at his store. His promises to call me back never materialized. I believe he didn't have the expertise to help us, that he became stuck, and gave up after stringing us along for 5 months..
Description of Work: Setup and installed wireless network, Installed 8 port hub, setup and installed fax/printer, set up peer to peer network for file sharing, set up local back-up process. Migration of the existing website domain and setup email accounts for the domain. estimated 6 hours from initial setup to completion 6 hours. Discovered that the Outlook that was intalled was done using an exchange server and not backed up on the local hard drive. This created a major problem that needed to be corrected, in addition, the stora device was defective, and needed to be replaced. In addition the sharing that was done using the old exchange server needed to be changed. installed 3 step share to fix the issue in sharing the calendars and contacts.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$800
Response from GAMEBREAKERZ - The Video Game & PC Expertz
We were referred to this customer because their prior support person "stopped" supporting them. This was likely due to the fact that they drove them crazy also. (deleted member name) was taking over this position from someone and did not have a clue how the was set up by the previous person. Additionally we could not even contact the other person for information as they seemed to want nothing to do with this. So I was flying blind from the beginning. If you read the review the customer states that we "discovered" that they had outlook set up on an exchange server and not on a local machine. This made the scope of the job 10,000 times harder because in the process of trying to cut their internet/phone bill from $450+ to $120 we had discontinued service with their previous internet provider and therefore killed the exchange setup. This was because the client had no clue as to the setup of their network and therefore could not even begin to give me the information necessary to complete the job properly from the beginning. In fact they did not even know passwords to accounts, have setup discs, or other vital information necessary to complete the job properly. After the initial hours of setting up the network, shares, wireless, changing internet providers, etc. (which all work btw) that they were fairly charged for, they then had me do 20+ additional hours of running back and forth to their office (that they were not billed for) to solve a problem with contacts groups and outlook. This was because they continued to nit pick the way they had to send group emails out because of trying to save money circumventing having an exchange server. I was as patient as I could be in trying to resolve all of their many issues but in the end I could not commit any more "free time" / support to trying to solve a problem that would not have been there in the first place had I had all of the information to do my job properly.

    Contact information

    620 Auburn Way South Suite J, Auburn, WA 98002

    http://www.gamebreakerz.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 7:00 PM
    Tuesday:
    11:00 AM - 7:00 PM
    Wednesday:
    11:00 AM - 7:00 PM
    Thursday:
    11:00 AM - 7:00 PM
    Friday:
    11:00 AM - 7:00 PM
    Saturday:
    11:00 AM - 11:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    GAMEBREAKERZ - The Video Game & PC Expertz is currently rated 3.5 overall out of 5.

    Sunday: Closed

    Monday: 11:00 AM - 7:00 PM

    Tuesday: 11:00 AM - 7:00 PM

    Wednesday: 11:00 AM - 7:00 PM

    Thursday: 11:00 AM - 7:00 PM

    Friday: 11:00 AM - 7:00 PM

    Saturday: 11:00 AM - 11:00 PM

    GAMEBREAKERZ - The Video Game & PC Expertz accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
    No, GAMEBREAKERZ - The Video Game & PC Expertz does not offer free project estimates.
    No, GAMEBREAKERZ - The Video Game & PC Expertz does not offer eco-friendly accreditations.
    No, GAMEBREAKERZ - The Video Game & PC Expertz does not offer a senior discount.
    Yes, GAMEBREAKERZ - The Video Game & PC Expertz offers emergency services.
    Yes, GAMEBREAKERZ - The Video Game & PC Expertz offers warranties.
    GAMEBREAKERZ - The Video Game & PC Expertz offers the following services: Virus&Spyware Removal, Upgrades and Repair, Laptop LCD Replacement, Data Recovery, Small - Medium Business Services, Networking, Onsite Repair, Custom Builds
    Mac or Apple Products

    Contact information

    620 Auburn Way South Suite J, Auburn, WA 98002

    http://www.gamebreakerz.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 7:00 PM
    Tuesday:
    11:00 AM - 7:00 PM
    Wednesday:
    11:00 AM - 7:00 PM
    Thursday:
    11:00 AM - 7:00 PM
    Friday:
    11:00 AM - 7:00 PM
    Saturday:
    11:00 AM - 11:00 PM