About us
Business highlights
44 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.919 Reviews
Showing 1-19 of 19 reviews
SUSAN K.
02/2025
heating & air conditioning/hvac
+ -1 moreRuss has kept our Trane heat pump in tip top shape for the past five years. His annual service checkup is very thorough and reasonably priced. When our 10 year old heat pump suddenly stopped working a couple weeks ago, he came out and diagnosed the problem within a day. He also installed a software upgrade on the thermostat and performed an annual service checkup while he was here, saving us the cost of scheduling one separately. City Energy Systems has never pushed an expensive annual “premium service” contract like all the major heating companies seem to do these days. They provide straightforward, honest, knowledgeable service.
Description of Work: Annual heat pump and electric furnace service, and troubleshooting and fixing the heat pumo when it stopped working.
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Yes, I recommend this pro
$220
Floyd S.
09/2017
gas leak repair
+ -1 moreThey are supposed to be here on October 5th to do the job that I wanted them to do. I was real happy with them. There was 2 guys and they got it done in an expedient amount of time. Their responsiveness is pretty much why I’m using them again.
Description of Work: They installed a natural gas lines to my fireplace and my barbeque.
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Yes, I recommend this pro
Scott R.
04/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: removed electric forced air furnace with a gas furnace. installed air conditioning which did not previously exist.
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Yes, I recommend this pro
James S.
04/2015
heating & air conditioning/hvac
+ -1 moreunknown
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Yes, I recommend this pro
$8,000
Randy S.
11/2014
heating & air conditioning/hvac
+ -1 moreThis company installed a new furnace, ducting, tankless water heater and the gas lines in a new construction home. They did a great job and the price was very reasonable for what I needed to have done. They are a small company so they don't always get back to you right away, it may take till the next day but I think they are worth the wait. All our work is permitted and inspections have always passed the first time around. I have used them several times now and will continue to do so.
Description of Work: Installed a new efficiency furnace in a new construction home.
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Yes, I recommend this pro
$10,000
Claudia P.
10/2013
heating & air conditioning/hvac
+ -1 moreI called several HVAC places once I discovered my furnace wouldn't turn on. City Energy Systems could come out within a few days, other places, it was weeks. Late Sep and early Oct are busy times for these services, so it was understandable that they were booked. Russ called early in the morning of the appointed date to see if he could come earlier then agreed! That was a nice surprise. He was quite pleasant, worked on the furnace and had the burners cleaned and working in less than a half hour.
Description of Work: Cleaned burners, flame sensor and pressure switch port on furnace
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Yes, I recommend this pro
$114.99
Cliff F.
09/2013
heating & air conditioning/hvac
+ -1 moreRuss was courteous and very helpful throughout the entire process. He endured my usual "want to know" questions with patience and grace and was totally dependable and forthright. He left no mess and even washed the housing filter around the outside unit. Due to financial considerations (we thought we were looking at $1k to 2k to fix) my wife and I had decided to drag out the fans and endure the days as best we could and had been doing so for about 3 weeks. (Having grown up in the Midwest I really dislike being hot!) I am very happy with City Energy Systems and would use them again in a heartbeat. After all my furnace is now 16 years old.
Description of Work: Air Conditioning not working. Russ came out and identified that the compressor was done and had to be replaced. He also determined that it was still under warranty (Yea Russ!) He returned Wednesday (a forecast very hot day) promptly at 8:30 a.m. and completed the changeout and testing in just two hours. And he did all of it at a price less than was estimated!
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Yes, I recommend this pro
$450
Miriam W.
08/2013
heating & air conditioning/hvac
+ -1 moreResponsive, Quick service at a reasonable price. All around excellent.
Description of Work: My A/C went out on a Sunday when it was 90 degrees outside. The owner answered the phone on Sunday and said he would get back with me on Monday because he had another job ahead of me. He arrived Monday PM, diagnosed the problem immediately and fixed it. I was so impressed, I asked for his card for any future needs.
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Yes, I recommend this pro
$158
Marc A.
07/2013
heating & air conditioning/hvac
+ -1 moreThey did a good job, they've had to do warrantied repairs. They come when we need them.
Description of Work: They installed our furnace.
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Yes, I recommend this pro
Jennifer A.
05/2013
water heater repair
+ -1 moreWe used City Energy two years ago to install a new gas furnace. The salesperson, Ron, came out to give us a quote on a new water heater. Ron is incredibly professional and thorough. In the end, we decided to hold off on purchasing a new hot water for now.
Description of Work: Contact City Energy Systems to give us a quote on a new hot water heater.
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Yes, I recommend this pro
Anita C.
10/2012
heating & air conditioning/hvac
+ -1 moreUsing a list of local HVAC dealers from Angies List, I contacted City Energy Systems for a bid. From the first phone call, everyone was professional and pleasant. The sales rep was very knowledgeable and helpful but definitely low pressure. The estimate was reasonable and in line with others, so I accepted their bid. The installers were punctual, professional and very polite. They were also efficient and done sooner than I expected. The sales rep contacted me several days later to see if I was satisfied or had any questions. I could not have asked for a better overall experience and would recommend this company to anyone.
Description of Work: I had a new furnace installed.
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Yes, I recommend this pro
$3,000
Patricia J.
01/2012
heating & air conditioning/hvac
+ -1 moreHe did a good job with the inspection, but the cost to put a new furnace in was a little too high so I decided not to do that at the time.
Description of Work: He came over to take a look at my furnace and explained that we would probably need a new one.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$120
Roy B.
12/2011
heating & air conditioning/hvac
+ -1 moreEstimator came and was very helpful. Crew showed up and removed old oil furnace and installed heat pump,new furnace and ran all piping for propane. Installed additional ducts and vents.Total job took about 3 days.
Description of Work: Complete new heating system. Heat pump with Propane furnace backup. Additional duct work,vents and gas piping installation.Still having trouble getting air flow to new vents to heat family room. Great company and people.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$16,500
Ralph P.
05/2011
heating & air conditioning/hvac
+ -1 moreReturned original phone call in under an hour. Gave advice and testing procedures with inviation to call back if additonal service was needed. Call next day and testing failed and made an appointment. Serviceman showed up exactly as scheduled, was polite, professional, troubleshot the problem while interacting with me. He put a meter on the where he thought the problem was with the sequencer, confirming the diagnosis. Went to the try to make sure he had the spare part. He returned with a new one, installed it, cleaned the furnace, settled with me, and was out in just under an hour.
Description of Work: Called to explain problem with forced air heater not responding to new thermostat. My questions were answered and I was given some tests to try if I wanted to, with an offer to call back if I was unable to solve it. Called the next day and made an appointment for the following day. Service repairman showed up exactly on time. He was polite and professional, asked and answered questions, tested at the thermostat, and then moved to the heating unit. put an electrical tester to his theory and confirmed what was suspected, a failed sequencer. Replaced the sequencer with a new one, tested, and cleaned the furnace. In and out in an hour for $195, $72 for new part, and one hour of service time, plus tax. Would definitely use them again and recommend to others.
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Yes, I recommend this pro
$195
James S.
08/2010
heating & air conditioning/hvac
+ -1 moreVery well. The saleman provided all the information we needed. He set up the appointment and even came out the day of the installation. The installers arrived when they said they would and worked very efficiently while here. We had a small noise after installation and a person from the company came out promptly and corrected the problem. We were very pleased and have recommended them to other.
Description of Work: I got several bids on furnace replacement. After doing the best research on furnace brand I could do, I chose this company for the work partly because the offered installation of a Trane furnace and partly because I felt very comfortable with and trusted the opinion of the salesman whom we talked to both at the Seattle Home Show and who visited our house.
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Yes, I recommend this pro
$5,500
nicole R.
07/2010
heating & air conditioning/hvac
+ -1 morePrice 3 different companies, this was the most comprehensive, gave me options, explained, did not try to sell me what was not needed. We love the heat pump and are very comfortable. no cost overun, Clean job, great service.
Description of Work: wanted to replace 20 years old heater and install heat pump, explained options, great service would use again and recommand. Timely install, no cost overun very smooth. Love my air conditioning
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Yes, I recommend this pro
$10,000
Warren N.
12/2008
heating & air conditioning/hvac
+ -1 moreThey came out and did an estimate first. The price was good based on my comparisons. It was clean, good work and was done in less than one day.
Description of Work: They took out the old furnace and installed a new one.
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Yes, I recommend this pro
HANS U.
05/2008
heating & air conditioning/hvac
+ -1 moreThey did the job fine and well, once it started. They also did our neighbors.
Description of Work: They put in our heating system.
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Yes, I recommend this pro
$6,000
J W.
09/2005
heating & air conditioning/hvac
+ -1 moreI COULD NOT BELIEVE HOW PROMPT THEY WERE. THEY QUICKLY DIAGNOSED THE PROBLEM AND ORDERED THE PART. WHEN THEY HAD A PROBLEM GETTING THE PART THEY KEPT AT IT. THERE WAS ALSO NO ISSUE WITH THIS WORK BEING UNDER WARRANTY.
Description of Work: THIS WAS WARRANTY WORK ON OUR TRANE A/C UNIT. THE ENTIRE COOLING CYLINDER WAS CORRODED THROUGH AND NEEDED TO BE REPLACED.
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Yes, I recommend this pro
$400
Contact information
4202 Auburn Way N # 8, Auburn, WA 98002
www.cityenergysystems.netService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Natural Gas Lines,
Water Heaters,
Windows
FAQ
City Energy Systems is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
City Energy Systems accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, City Energy Systems offers free project estimates.
Yes, City Energy Systems offers eco-friendly accreditations.
No, City Energy Systems does not offer a senior discount.
Yes, City Energy Systems offers emergency services.
Yes, City Energy Systems offers warranties.
City Energy Systems offers the following services: Trane high efficiency Furnaces, heat pumps and air conditioners, electronic air cleaners and filters, Mitsubishi ductless heat pumps, Navien and Rinnai Tank less water heaters and Heat N Glo gas fireplaces. We also sell and install Milgard Windows
Contact information
4202 Auburn Way N # 8, Auburn, WA 98002
www.cityenergysystems.netService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
Closed