Chris's Plumbing

Septic repair and drain field rebuild. Could not be more happy with the work completed . They worked with me on pricing, and by that I mean, they allowed me to start the digging around my septic and told me what they needed. All of this helped to keep the costs down for me. We had a septic back up, caught it as it was developing and thought I had time to get someone out. I set up Greg (the brother ) to come out on a Tuesday, but by Sunday night, I knew I was in trouble . I text Greg and we changed the schedule to Monday. The septic pump guy was awesome. The entire crew knows when these things happen , the stress it causes to the family , and do all they can to get it done and do it right . Treat them good and the work you get in return will save you time and money. 6 stars in my book.

Chris' Plumbing did a good job. They were on time. They explained what they were doing and why. They cleaned up after themselves. The price was as agreed with no upselling. I would hire them again.

What a terrible experience! They were quick to schedule, then in the process of getting ready to do the work, they gave me an outrageous price, nearly double their competitors. I negotiated that down a bit, but still overpriced. One month later, I still did not have the inspection report and shockingly, had a lot of troubles getting ahold of anyone. We had to have all the work redone, as the next inspector found the tank had not been pumped at all! With the new company, Flohawks, we got the inspection report the next day and had the tank truly pumped a week later - all for half the price Chris' company bid in the first place. The ONLY redeeming factor here is we did finally get our money back, although we did have to wait a long time for that. I would not recommend working with this company at all!

I do not recommend this business. I’ve been waiting for them to finish a plumbing job since September 10 and I am still waiting now TWO MONTHS LATER in November. They came quickly to see the job and needed to order a new recirculating pump kit. I waited over 2 weeks but it turned out they ordered the wrong one, then they told me the right one was on its way and it would be here in 2 more weeks. As the new date approached, I tried to schedule the service call and I asked for status from their office manager, Alyssa, but did not hear back. When she finally replied on October 20, the estimated arrival date of the part, she instead demanded payment upfront. This was unusual in my experience and I could not even get a straight answer about the status of the part shipment from her. That’s because it had never even been ordered! Their plumber was on vacation and unreachable so they didn’t know anything about it. So, 6 weeks later, frustrated, I asked to speak with the owner because I’m without hot water circulation for long periods of time waiting while they weren’t even up front with me. It turns out the incompetent office manager, Alyssa, is the owner’s daughter and she was somehow offended by that so she told me there were plenty of other plumbers and I could go find one (great attitude). So, part 2, that day, I called to speak with the owner of the company, Chris, who said it was the first he had heard of this and committed to look into it once he had time, which was never. One week later, he finally said it was taken care of and he would come install it himself the following Monday, good ownership! Except he didn't show up the following week Monday or Tuesday and I had to call him several times again. He too lied about ordering the part because his brother finally came out to do the job, also didn't know anything about it, and now said the part was in stock and he needed to get it and would come back tomorrow because he needed to ask advice from another plumber. He had not seen this configuration before and was confused (although other plumbers validated it). He did not come back the rest of that week, and he wouldn’t answer his phone either so I made one last call to find that they thought a third plumber, Anthony, the initial plumber who disappeared on vacation, was supposed to call me. At this point it was a joke, they just strung me along and delegated and missed every appointment and call. I could have gotten another plumber so long ago. This has truly been a frustrating and unbelievable but 100% true experience from an incompetent and amateur plumbing service. It's definitely for the best as I'm concerned about the warranty of their work. It turns out I'm not the only one suffering. it looks like their prior license was suspended and they have a new on, #CHRISPI852RA. Contrary to Alyssa saying they have so many good reviews, their last yelp page was closed after 4 1-star reviews: [*** Link removed ***]

new home buyer here. we asked seller to fix all the water pipe prior to closing. multiple leak in pipe, so they replaced entire water line. assuming work is done I did not have problems with getting invoice back. but coming back from after few days after closing the house. I could not believe that the job was done. I honestly believed they left middle of the work to continue working next day. they dug up my whole front yard and removed all of the fencing concrete. I can still see the water pipe since they did not fill back any soil and grass patch in after removing it. they dug it up and left it. all the old pipe was hidden under the tree branch. rocks and soils are dumped IN front of my yard. I honestly felt this is worse plumping companies that I had ever came across and this is coming from City planner. IF YOU ARE LOOKING FOR GOOD CUSTOMER SERVICE AND NEAT FINISHING JOB THIS COMPANY IS NOT IT!!! Lesson learned, plumbing companies will cut corners if you are not there for the job.

Justen did a super job! He definitely was very knowledgeable. I would certainly hire Chris's Plumbing again

Stay away from these guys. The team from Chris' Plumbing took half a day to evaluate and then told me that it would be impossible to clear the sewer and that I would have to have my basement cement floor broken up and dug up in order to get to the line to fix it! They gave me a completely outrageous bid for this work. Two other plumbers came in with bids at one-third of the amount I heard from Chris; both said they could clear the line. The plumber that I eventually hired - Bob Oates - cleared the sewer line easily, also diagnosed a break where the sewer attaches to the city's pipe, all at a reasonable price. When I contacted the owner, Chris, after this experience, he didn't offer a partial refund or even an apology. I don't see how these guys can have 100+ positive reviews on Angie's List. It concerns me that perhaps I can't depend on the List any more for good advice.

I would not recommend this vendor. He did not keep his promise. I was supposed to have a warranty on the work that he did, so I called him, and it's been 2 weeks and he has not returned my phone call.

The Plumbing Contractor had one worker that was new to his staff. Floor installation was less than satisfactory.

On July 12th we experienced a sewer backup. After looking at an ad in the Angie's List mail catalog we called Chris' Plumbing. Chris answered and offered to come out that night (Sunday), but we decided to wait until the following morning. Chris and his tech arrived earlier than expected. They sent a camera down the line and found tree roots about 50 feet into the line. At that point they informed me that this was potentially a serious problem. They would have to dig up the entire line in order to find out if any roots penetrated the line by breaking the pipe and potentially replace the entire sewer pipe. I asked for an estimate and was told a high estimate was $8000 due to concerns about a city water main that was undetectable. I voiced our concerns that we had company coming in 3 days and Chris told me that the work might take a week. We agreed to a deposit to begin work. After Chris and his tech left I began to have concerns. Why weren't they able to detect with the camera whether the pipe had breaks with roots sooner? Why was the price so high? I consulted the BBB website and no complaints. I went online to Angie's List and saw the B grade. I looked up a competitor on Angie's List with an A rating and in my area and called. They suggested that the first course of action that they would take would be to jet the line out and the cost estimate was less than a tenth of Chris' high estimate. I consulted family and neighbors about the issue and came to the conclusion that I wasn't entirely trustful of Chris. That afternoon I spoke to Chris and told him that I was speaking to a competitor. I asked why the line could not be snaked. He said that he could do that and would come the next morning with camera and snake. I asked him also to bring a detailed written estimate to cover the larger project if we went forward. He agreed. Once again Chris and his tech were here early. They showed us again where the roots were. They snaked, and we left them to it while discussing it. Frankly, we hoped Chris would just do the right thing, clear the line, and charge us for the work done. They told us that the line could be snaked and that it was failing. They also claimed that the line had further breaks and insisted on the first plan. We asked about jetting the line and they claimed that the PVC couldn't take that type of pressure. We asked - 3 times - for the estimate that he didn't bring. Chris offered to go to his truck and write one up for us. While he was writing the estimate we discussed how we felt about what we had just seen, what we had learned from the competitor and neighbors. We decided that we didn't trust Chris and wanted to cut our losses. I went outside and told Chris we had decided to pursue other options. I let him know that since he had told us earlier that they had already done about $1500 worth of work I would agree to pay that. I asked him to finish his invoice for that work. We had put down a deposit for $2000 and I expected about $500 back. The invoice came to $1516. Chris was very polite, as usual, and left after giving me a copy of the invoice. Since then we have sought to obtain our refund of $484 to no avail. We contacted Chris and at first he said that he didn't have the card number. Then we called him with the card number, but he said he was busy with a "wood working project" and asked to call us back. He did not and he stopped answering our calls. We have filed a complaint with Visa. In the meantime I began checking to see if Chris had pulled any permits he mentioned to work on our property for the sewer line. I thought maybe he'll come back saying that the permits cost some money. I checked with the local water district and the local sewer district. Not only were no permits issued for our property, but in order to work on sewer lines in our county a Plumber must be a registered sewer line worker with the county agency. Chris' Plumbing is not registered with the county to perform such work. As of 8/11/15 we await our refund.

not well, when he couldn't get the sink to drain after running a snake to the y connect, he stated that significant grease buildup was the primary problem and as alternate proposal to go under the house and remove kitchen line (pvc 2") and install a new cleanout and a new pvc pipe 2" of about 30 ft length. Estimates for this job are in three digits. I told him I wanted to get a second opinion and I contacted a very experienced contractor in Puyallup to come out on Tues 4/14 and review what the problem was and try to rectify it. This contractor was able to unblock the 'grease' buildup in less than an hour and the sink was back to normal operation. This saved us several hundreds of dollars and an unneeded repair job. I attempted to contact someone at Chris' Plumbing the morning of Wed 4/15 however could only get a message that the voicemail box was full and not accepting messages.

We have no problem with plumbing, they were prompt, one thing they did not do was put shoe covers on and tracked mud into the downstairs rec room. The owner came and cleaned it up, but then after that there were a number of things. When they had to re-grout the toilet they did a horrible job of that, it was globby and wasn't matched to the tile. They said the owner was going to come back and he didn't bring what they said he would. They did not clean up the floor in the bathroom. They was also someone smoking a cigarette outside while they were working, which I don't appreciate. I want it to be known that these two guys were polite. The owner said to me "I feel like I'm babysitting," in regards to the other guys who came out.

They said they snaked the line and it was clean already. We didn't have a lot of confidence nor any proof of what they said since they didn't have any equipment on their truck, nothing to hydro-jet if the line had needed it, no camera to record, no DVD copy was provided. They said they were going to have the owner call us but we never heard another word, just saw the charge go through on the credit card. This is the second time we've purchased a "Big Deal" as Angie's List members and it will probably be the last time. The fact that the owner never followed up with us made us feel that this was really a waste of money! In the future, we'll go back to hiring the people we've worked with in the past, whether they're on Angie's List or not. It seems to be true that you get what you pay for!

He contacted me to let me know he is located in Tacoma and does not service my area. He was still able to help me with my issue over the phone; which was beneficial.

They were nice and on time, but they lied to me.

Showed up on time. Work was completed quickly without any problems.

Had a garbage disposal purchased from Lowes installed. They said the disposal was not working right and wanted to charge another visit to put another one in. I had another plumber look at it and it was fine.

He came on time and he checked and point out where went wrong on my water heater and give me a quote.

The company couldn't come out in the time I needed. I found a friend to do the work.

I called Chris' Plumbing because I had purchased a deal on Angies List for $149 for 2 hours of plumbing work. I needed 3 new faucets connected to my new countertops and the drain pipes reattached to the sewer. I thought that 2 hours would be ample time since this was simply reconnecting pipes/faucets that had been there in the past. I also wanted my noisy toilet to be repaired. The plumber that came out was very nice, however, very inexperienced. The faucets/sewer connection took over 3 hours and an extra $120. He didn't get to the toilet because he didn't have time. He stated that he would mail my itemized receipt along with an estimate for the toilet. To date, I have NEVER received either. That night, ALL THREE of my faucets were leaking under the sinks. I called Chris asking him to return and to please send a more experienced plumber. He seemed annoyed. In the meantime, my husband tightened the gaskets, and no more leaking, so I canceled Chris. How could something like this be missed? This is my second time purchasing a "deal" on Angies list, and both times, I have received mediocre work. I think I'll stick to just hiring people directly. I guess you get what you pay for.

The Flattering: The bathroom looks great. We really love it. A million times better. Chris' Plumbing hires Great People. We are extremely satisfied with the end result. Superb! The not-so-flattering: Chris does No Work himself. I never once met Chris. He says one thing to the project lead and another to me and one to me and another to the contractor. Quite odd and unprofessional. The project lead is a great salesman. And every good company should have one. He talks fast and gets you to sign even faster. Our initial bid was $3500. When we asked him about items that we wanted he kept saying "Oh yeah, I'll just throw it in there. I'll just throw that in there, no problem. I want the job so you got it no problem, i'll just throw that in there." Of course we were happy to hear that and went with it. Especially, since he was already doing our pipes so everything would be open and easy to convert/remodel at that point. Before I could read the fine print, my husband had already signed and he was handing us the carbon copy. He had added an additional $2600 to the project that he kept quoting at "thirty five hundred no problem, we'll slam it in and get it done for you for thirty five hundred no problem". Ask another question? Repeat answer. Example of over-sell: The bathtub. In conversation, he said "I'll tear it out and I can get you a new one for $135 no problem. I'll just throw it in there." On paper: $625 The window: We spoke at great length about wanting a picture window and when we came home, we ended up with a slider. He even called around for it in front of us and never did mention that the slider was what was available Because We Had Just Talked About Wanting a Picture Window. So, he knew he was working it. Then, because he wanted to start the project right away, and we were out of town (our fault), we came home to the window already installed. And with no window, no shower, no sink and a toilet that was coming out of it's hole every day, we wanted to just get it done. So, we sucked it up. Also, he said he could get us a window for $40 bucks. On Paper: $225. And on it goes the bamboozle goes - up to $2600 that is (do the math, it's a lot of bait and switch). The $2600 was input at the bottom of the hand-written contract like this: "Upgrades: $2600". They weren't even detailed even though I specifically (did I mention specifically?) asked for two different contracts to be written: One for the repipe, the other for the remodel. One was received. Now, I almost gave this contractor a failing grade for one reason alone: They must've broken something in my home because my 1 1/2 year old daughter picked something up and put it in her mouth. It was glass!!! BROKEN GLASS!!! Thankfully, it wasn't jagged or she'd have had cuts all over the inside of her mouth. Thank goodness, we watch her closely for it only took 1-2 seconds to realize she had put something in her mouth. Otherwise, a big fat 'F' and some doctor bills, to say the least. Also, this contractor does not clean up until AFTER the job is done. Outside is understandable. However, our living room (which takes up most of our little post-war home) looked like a garage for two weeks. Our living room was taken over with tools, our toilet, nails, drop cloths, wood, and anything and everything else that was necessary to do our remodel. We have an unfinished basement. If it's going to sit around for more than 1 full day, put it there Please?. Also, in the middle of the project, he calls me and asks me for a 'draw down'. I said 'What's that?" He responded by telling me that it was an advance on the remaining monies I was contracted under. I said "Certainly not! You will get the remaining monies AFTER the job is completed". And it was so. It was 50% down. Upon signing. I'd stay that's pretty standard. Speaking of standard. He said that tax in Seattle was 10.5%. After doing the math, (after we signed of course - DUH! He's a great salesman, make sure you catch your breath...) we noticed we were charged over 11% tax. Seattle tax is 9.5%. Now, overall i do think it was fair market pricing. What I don't think was fair was being mislead. This is what gets under my skin. The experience of being hoodwinked. Just be straightforward. Go over the numbers in the contract. Be honest. Don't omit pertinent information. This way, you can get repeat business. Now, even though I'm completely happy with the end product (because the pros heavily outweigh the cons - of course, I wouldn't be saying this if my baby had cut herself/swallowed glass), I will not use this contractor again. Sad. Don't contractors know that the best way to sell yourself is to have your customers do it for you? Hence, the vital need for a good customer experience. All in all, the bathroom came out beautifully (which is why he gets a C-rating after all the cons and the Broken glass in my baby's mouth are subtracted - which if it would've hurt her, it've been an 'F') and pricing was standard to what we would have paid out to anyone that would have done our bathroom as we tend to shop for deals. Hope this helps you - Good luck!

It's not leaking anymore, but garbage disposal still isnt working. Guess I got to call an electrician now.

They were not the cheapest, but very friendly and professional. I would consider them again for future projects.

It was good. Nice guy, did nice work.

On our first call, I could tell that Chris was very professional and trustworthy. He went above and beyond. When he arrived, another plumber lost on our street hit and fell a tree. Chris spent a lot of time helping him out just out of goodwill. Once at my shower, he encountered a problem with the drain. Instead of forcing and risking to break things (which I'm sure would have been better suited for his schedule), he decided to leave and come back at another time with an alternative (rare) tool to make it work. Trust this guy. He will treat you and your property well.