Chris's Plumbing

Septic repair and drain field rebuild. Could not be more happy with the work completed . They worked with me on pricing, and by that I mean, they allowed me to start the digging around my septic and told me what they needed. All of this helped to keep the costs down for me. We had a septic back up, caught it as it was developing and thought I had time to get someone out. I set up Greg (the brother ) to come out on a Tuesday, but by Sunday night, I knew I was in trouble . I text Greg and we changed the schedule to Monday. The septic pump guy was awesome. The entire crew knows when these things happen , the stress it causes to the family , and do all they can to get it done and do it right . Treat them good and the work you get in return will save you time and money. 6 stars in my book.

Chris' Plumbing did a good job. They were on time. They explained what they were doing and why. They cleaned up after themselves. The price was as agreed with no upselling. I would hire them again.

What a terrible experience! They were quick to schedule, then in the process of getting ready to do the work, they gave me an outrageous price, nearly double their competitors. I negotiated that down a bit, but still overpriced. One month later, I still did not have the inspection report and shockingly, had a lot of troubles getting ahold of anyone. We had to have all the work redone, as the next inspector found the tank had not been pumped at all! With the new company, Flohawks, we got the inspection report the next day and had the tank truly pumped a week later - all for half the price Chris' company bid in the first place. The ONLY redeeming factor here is we did finally get our money back, although we did have to wait a long time for that. I would not recommend working with this company at all!

Justen did a super job! He definitely was very knowledgeable. I would certainly hire Chris's Plumbing again

Stay away from these guys. The team from Chris' Plumbing took half a day to evaluate and then told me that it would be impossible to clear the sewer and that I would have to have my basement cement floor broken up and dug up in order to get to the line to fix it! They gave me a completely outrageous bid for this work. Two other plumbers came in with bids at one-third of the amount I heard from Chris; both said they could clear the line. The plumber that I eventually hired - Bob Oates - cleared the sewer line easily, also diagnosed a break where the sewer attaches to the city's pipe, all at a reasonable price. When I contacted the owner, Chris, after this experience, he didn't offer a partial refund or even an apology. I don't see how these guys can have 100+ positive reviews on Angie's List. It concerns me that perhaps I can't depend on the List any more for good advice.

I would not recommend this vendor. He did not keep his promise. I was supposed to have a warranty on the work that he did, so I called him, and it's been 2 weeks and he has not returned my phone call.

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The Plumbing Contractor had one worker that was new to his staff.  Floor installation was less than satisfactory.

unknown

On July 12th we experienced a sewer backup. After looking at an ad in the Angie's List mail catalog we called Chris' Plumbing. Chris answered and offered to come out that night (Sunday), but we decided to wait until the following morning.
Chris and his tech arrived earlier than expected. They sent a camera down the line and found tree roots about 50 feet into the line. At that point they informed me that this was potentially a serious problem. They would have to dig up the entire line in order to find out if any roots penetrated the line by breaking the pipe and potentially replace the entire sewer pipe. I asked for an estimate and was told a high estimate was $8000 due to concerns about a city water main that was undetectable. I voiced our concerns that we had company coming in 3 days and Chris told me that the work might take a week. We agreed to a deposit to begin work.
After Chris and his tech left I began to have concerns. Why weren't they able to detect with the camera whether the pipe had breaks with roots sooner? Why was the price so high? I consulted the BBB website and no complaints. I went online to Angie's List and saw the B grade. I looked up a competitor on Angie's List with an A rating and in my area and called. They suggested that the first course of action that they would take would be to jet the line out and the cost estimate was less than a tenth of Chris' high estimate. I consulted family and neighbors about the issue and came to the conclusion that I wasn't entirely trustful of Chris.
That afternoon I spoke to Chris and told him that I was speaking to a competitor. I asked why the line could not be snaked. He said that he could do that and would come the next morning with camera and snake. I asked him also to bring a detailed written estimate to cover the larger project if we went forward. He agreed.
Once again Chris and his tech were here early. They showed us again where the roots were. They snaked, and we left them to it while discussing it. Frankly, we hoped Chris would just do the right thing, clear the line, and charge us for the work done. They told us that the line could be snaked and that it was failing. They also claimed that the line had further breaks and insisted on the first plan. We asked about jetting the line and they claimed that the PVC couldn't take that type of pressure. We asked - 3 times - for the estimate that he didn't bring. Chris offered to go to his truck and write one up for us.
While he was writing the estimate we discussed how we felt about what we had just seen, what we had learned from the competitor and neighbors. We decided that we didn't trust Chris and wanted to cut our losses. I went outside and told Chris we had decided to pursue other options. I let him know that since he had told us earlier that they had already done about $1500 worth of work I would agree to pay that. I asked him to finish his invoice for that work. We had put down a deposit for $2000 and I expected about $500 back. The invoice came to $1516. Chris was very polite, as usual, and left after giving me a copy of the invoice.
Since then we have sought to obtain our refund of $484 to no avail.  We contacted Chris and at first he said that he didn't have the card number. Then we called him with the card number, but he said he was busy with a "wood working project" and asked to call us back. He did not and he stopped answering our calls. We have filed a complaint with Visa.
In the meantime I began checking to see if Chris had pulled any permits he mentioned to work on our property for the sewer line. I thought maybe he'll come back saying that the permits cost some money. I checked with the local water district and the local sewer district. Not only were no permits issued for our property, but in order to work on sewer lines in our county a Plumber must be a registered sewer line worker with the county agency. Chris' Plumbing is not registered with the county to perform such work.
As of 8/11/15 we await our refund.

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unknown

We have no problem with plumbing, they were prompt, one thing they did not do was put shoe covers on and tracked mud into the downstairs rec room. The owner came and cleaned it up, but then after that there were a number of things. When they had to re-grout the toilet they did a horrible job of that, it was globby and wasn't matched to the tile. They said the owner was going to come back and he didn't bring what they said he would. They did not clean up the floor in the bathroom. They was also someone smoking a cigarette outside while they were working, which I don't appreciate. I want it to be known that these two guys were polite. The owner said to me "I feel like I'm babysitting," in regards to the other guys who came out.

unknown

There was additional cost.

They were nice and on time, but they lied to me.

unknown

Showed up on time. Work was completed quickly without any problems.

Had a garbage disposal purchased from Lowes installed. They said the disposal was not working right and wanted to charge another visit to put another one in. I had another plumber look at it and it was fine.

He came on time and he checked and point out where went wrong on my water heater and give me a quote.

unknown

I called Chris' Plumbing because I had purchased a deal on Angies List for $149 for 2 hours of plumbing work.  I needed 3 new faucets connected to my new countertops and the drain pipes reattached to the sewer.   I thought that 2 hours would be ample time since this was simply reconnecting pipes/faucets that had been there in the past.  I also wanted my noisy toilet to be repaired.  The plumber that came out was very nice, however, very inexperienced.  The faucets/sewer connection took over 3 hours and an extra $120.  He didn't get to the toilet because he didn't have time.  He stated that he would mail my itemized receipt along with an estimate for the toilet.  To date, I have NEVER received either.  That night, ALL THREE of my faucets were leaking under the sinks.  I called Chris asking him to return and to please send a more experienced plumber.  He seemed annoyed.  In the meantime, my husband tightened the gaskets, and no more leaking, so I canceled Chris.  How could something like this be missed?  This is my second time purchasing a "deal" on Angies list, and both times, I have received mediocre work.  I think I'll stick to just hiring people directly.  I guess you get what you pay for. 

It's not leaking anymore, but garbage disposal still isnt working. Guess I got to call an electrician now.

It was good. Nice guy, did nice work.

On our first call, I could tell that Chris was very professional and trustworthy. He went above and beyond. When he arrived, another plumber lost on our street hit and fell a tree. Chris spent a lot of time helping him out just out of goodwill. Once at my shower, he encountered a problem with the drain. Instead of forcing and risking to break things (which I'm sure would have been better suited for his schedule), he decided to leave and come back at another time with an alternative (rare) tool to make it work. Trust this guy. He will treat you and your property well.