Auburn MaidPro

I was very unhappy with the 1st time clean. I'm far from being a perfectionist, but if I'm paying for services, I expect it to be completed in accordance with their company standards. Additionally MaidPro state they leave postage paid comment cards after each cleaning, and no card was left. Shown below is a copy of an email I sent to Omar Ahmed. I will update when/if I receive a response from MaidPro. ....................................................................................................................... I'm very unhappy with the services provided today and do not wish to continue with your services. This first cleaning should have represented your best work, and I feel it fell below your 49 point checklist standards. If you needed more time, you could have called me to let me know as stated in your policy (I had my phone with me all day, and you had my correct phone number.): I understand you have a 24 hour guarantee, but based on this performance, I feel I would be put into the position of having to call after each clean. Please arrange to have the house key returned. Listed below is your 49 point checklist along with what was completed/not completed. Two people checked independently and came to the same results as shown below. Bathrooms Sink thoroughly cleaned, disinfected and rinsed - somewhat complete Tub and/or shower tiles thoroughly cleaned, disinfected and rinsed - complete Chrome fixtures cleaned and shined - complete Toilets disinfected inside and out, including base and behind - not complete - toilet seat in one of the bathrooms was not cleaned Vanity top cleaned (more time may be required to remove and replace items on top) - complete Towels changed (if left out) n/a Mirrors cleaned not complete Windowsills wiped down - not complete Trash emptied - not complete -only 2 trash cans were emptied Baseboards dusted or wiped - not complete - not dusted or wiped Vacuum and/or wash floor - complete Fingerprints removed from all woodwork, doorframes and switch plates - not complete Kitchen Countertops and backsplash cleaned (all items removed and replaced) - complete Cabinet fronts washed or dusted - not complete - food drips left on 2 cabinets Sinks scrubbed and disinfected - complete Floor vacuumed or washed - complete Exterior of appliances (oven, microwave, refrigerator, dishwasher, stovetop) cleaned (interior cleaned upon request - ask for details) - complete Small appliances wiped - not completed, no small appliances were wiped Windowsills cleaned - not completed Baseboards dusted or wiped - not completed Fingerprints removed from all woodwork, doorframes and switch plates - not completed Trash emptied - not completed Dishes washed (please set up procedure with your local office) n/a Wash or dust table and chairs - completed Bedrooms Carpets vacuumed completed Beds made - completed Linens changed (if left out - notify office if more than one linen change is needed) - completed All areas dusted - on top, on front and underneath (all items removed and replaced - more time may be required if there are lots of nicknacks) - completed in clear areas, but not nicknacks Picture frames dusted - completed Mirrors cleaned - not completed Windowsills cleaned - not completed, found dead fly in one of the bedrooms Fingerprints washed from all woodwork, doorframes and switch plates - not completed Vacuum under bed (if accessible) Trash emptied not completed - emptied only in 1 bedroom Baseboards dusted - not completed Lampshades wiped down or dusted - not completed Light, general straightening - completed Other Living Areas, including Hallways and Stairs All areas dusted - on top, on front and underneath (all items removed and replaced - more time may be required if there are lots of nicknacks) - completed Upholstered furniture vacuumed - completed (under cushions were not vacuumed) Cushions and pillows fluffed and straightened - completed Hardwood or tile floors damp-mopped - completed Carpeted floors vacuumed - completed Baseboards dusted and cobwebs removed - not completed Windowsills wiped down - not completed Fingerprints wiped from all woodwork, doorframes and switch plates - not completed Glass tables cleaned - n/a Picture frames dusted - completed Lamp shades wiped down or dusted - not completed Light, general straightening - completed

When I first started the service, they did an acceptable job cleaning the house. I was told the fee was based on 7 hours of cleaning. At the beginning of the service there were comments cards left at each visit so I could rate my service and make comments. They also served to inform me who had been at my home to perform the cleaning. After about 6 months the cards were no longer left and I had no idea who was there from one time to another. As time went on I became more and more unhappy with the quality of the cleaning. There were many routine cleaning task, too numerous to list here, that were supposed to be done at each visit. As time went by these tasks were either not done or done very poorly. Several times, the bottom sheet was left on the mattress and the clean one put right over the top. Most of the time, items that were moved for cleaning were not put back where they belonged, but left randomly in odd places. More times than not there would be residue from cleaning products still on the kitchen counter tops. I would spend an hour getting my house back to normal after they had been there. Occasionally, I would have a time when the cleaning was just superb. I would contact the main office, tell them how happy I was with the service and ask if I could continue to have that housekeeper so I could have some kind of consistently with service. My request was never acknowledged or granted. The last straw was when I came home to find a still damp and sticky dusting product left on all of my solid wood furniture. As well there was some kind of sticky cleaning product on my oak hardwood floors that were to be cleaned using water only. It was next to impossible to contact anyone at the local phone number. Their preferred method of contact was via email. I, on more than one occasion, emailed my concerns about my service and never received a response. As I was not home during the time the cleaning occurred, I cannot state for certain how long they were in my home, but I know that if I had 7 hours to do nothing but clean, it would have been far cleaner than how I found it on the days they were there to clean. I finally conceded that this company was not able or interested in performing the duties to my satisfaction and terminated my business with them.