A Advanced Septic

Me and my husband had a really good experience with JC he was super professional and did a outstanding job he checked everything from a to z. He saved our holiday weekend and all he was our knight and shining armor JC rolled down our driveway in his awesome truck antlers and reindeer nose and all on his truck AKA PU-DOLPH THE RED -NOSED PUMP TRUCK. We will totally used this company for any services that need to be done.

I contracted with this company for the preparation of an as-built drawing of my septic system at a price of about $1,000. This is a requirement for sale of property in King County. Their folks came out and did a few hours work, said that they had what they needed and charged me about $1,500, including some charges for travel and other work. I paid them and awaited my as-built drawing. Instead, I got an estimate in a few days, saying that I needed to commit to $6,500 additional work in order to verify that an as-built was appropriate. If they found that the septic system was unrepairable, they would refer me to a designer for a whole new system that might cost 20 to 50 thousand dollars. They would give me a substantial discount on that work if it proved to be necessary. This seemed excessive to me, so I contacted another vendor, who assured me that the job was simple and could be completed for $4,500 total. I hired that contractor and the work was completed in three days. For that price, I not only received the as-built, but also had some repairs completed on the septic, had it pumped, tested and certified, and all documents required for sale were filed with King County. When I approached A Advanced for a partial refund on my $1,000, they did not respond and no money has been refunded. I would caution people who are considering this company to watch out for unexpected large charges, and to not pay in advance until you have the product they have promised.

No well. Read details below. SEPTIC BANDITS! RUN! YOU'LL GET RIPPED OFF LIKE I DID. We hired these guys to pump out a septic tank & pump tank prior to us installing a new pump. The locations of the hatches were obvious-- pump tank lid was exposed & septic tank lid location was delineated. Technician said couldn't pump septic tank because lid was 4+ feet down so a backhoe was needed to dig it up. So he pumped out the small pump tank, fooled around with the old pump for a bit, declared it dead and left. The total bill was over $1,100 and my septic tank never got pumped. Turns out the septic tank lid was 4-INCHES below the surface-- the technician was probing in the wrong spot. I called Advanced's office and got the runaround. No one could discuss this problem with me other than "Matt," who is constantly in meetings, out on a job, or otherwise unavailable. When he did eventually call, he was defensive and 100% unhelpful. I later spoke with Andrew (Gunia?) who said he was one of Advanced's "owners." He insisted we fork over ANOTHER $~400+ for them to come back and pump the septic tank-- which we had already paid for and Advanced never performed. Really??? More money? Obviously, this company is not much interested in customer service or customer retention and highly interested in making money. I refuse to throw good money after bad. At this point I need to call a DIFFERENT septic tank pumper and pay someone else to have my septic tank pumped. This is criminal behavior IMHO, so I will be making a formal complaint to the Washington State Dep't of Labor & Industries, and to the State Attorney General's Office. Use these clowns if you want, but at least now you know what might result.

Great! Lance was prompt, courteous, knowledgeable and professional. He showed me where the filter is and described how to clean it annually.

The project went very smoothly and quickly. Cameron and Dylan were respectful of my time and my special needs fence and working with my crazy schedule. I would hire them again in a heartbeat. Thank you so much for working with me. Great customer service like this is getting harder and harder to find.

He arrived early and was done before I arrived home for my scheduled time ... Nuff said!

Very well done. My tank almost look like new. The guy who worked on my septic is dependable. If I remember it right his name is Mike.

I own and operate more than 50 residential properties in the Pierce County, WA, area. I will NEVER hire A Advanced for work again. The septic inspection was performed by an angry, little man that simply hated his job. He was unprofessional and didn’t take care or pay attention to detail whatsoever. He had a helper with him that dumped more dirt and rock into the pump chamber than I had dug up from around the lid. The icing on the cake is they “started a new computer system” that week. Oddly, an April repair gets an additional $458 invoice in October after $241 was paid May 1...hmmm. Stay away and go with Flohawks.

Excellent job by cheerful competent crew. Cost included fillings with Health Dept and County.

The morning of the appointment I received a call from tech introducing himself, and text with Scott's picture and a call when he arrived at my home. After completing the septic service Scott called and informed me he had inspected inside and out of my tank to make sure there were no problems and they were sending inspection results to the utility company as required, which they did automatically at no additional charge. I read through many reviews and was seriously skeptical about A Advance Septic. But their prompt response and professionalism in my initial contact with Robert said a lot. I am very satisfied with them, the technician Scott was very professional, prompt and you could hardly tell where they had to dig up the lid to the septic when they got done. You can tell they take pride in their work. I would highly recommend them to anyone. Don't just read the words on a review. You gotta read between the lines some times too!!!

In March, 2017, after A Advanced pumped the septic tank, I was told there was infiltration and that the areas of infiltration could be sealed. The crew sent to repair the holes and cracks could not seal them because the ground was saturated and closing up one crack would make water gush in more from another crack. They told me the tank would have to be replaced. Replacement of the septic tank was proposed to cost me $9,132.07. Additional items including repair of the rain drain on my property line, regrade and re-gravel of the driveway and parking area and replacement of railroad ties brought the price up to $11,174.50. The septic tank was replaced in June, additional items were completed during the next three months and final payment was made September, 2017. In January of 2018, I called A Advanced to investigate a constant running water sound coming from my pump tank. (I later learned that this dripping noise is due little holes in the water line from the pump that leads to the outlet and indicates that the pump is running.) The constant dripping is an indication that the pump was constantly running. The technician sent out January 4th to investigate the problem found no issues. I again reported the same problem a week or so later. The technician dug up the inlet of the pump tank and found water infiltration under the pipe and recommended sealing the pump chamber and inlets and outlets. There had been no infiltration into the pump chamber prior to the replacement of the septic tank. Floating bits of foam in the pump tank was an indication that the crew that had replaced the septic tank and connected the septic tank outlet filter had attempt to seal the septic tank outlet system (pump tank inlet), the technician's testing disclosed that there was water seepage into the pump tank under the inlet pipe. At some point in the construction process, the inlet pipe had been disturbed and ground water was infiltrating the pump tank. On January 30, 2018, I experienced problems with bedroom lights and outlets in my house. I called an electrician who discovered that the circuit tripping was due to a septic pump problem. His testing disclosed that the pump caused a power surge that drew power from the circuit in excess of capacity, thus triggering the circuit breaker. In his estimation, this was an indication of a failing pump. He disconnected the pump in order to restore functionality to my household circuits. (Cost $643) On February 9th, A Advanced installed new circuits for the septic pump and alarm in accordance with current standards, test pump for functionality and overall condition of drain field following electrical work. The pump was determined to be failing. I was informed that a septic pump has approximately a ten-year life and A Advanced had previously replaced the pump just three years earlier. (Cost of electrical work order - $4,011.31. Additional cost of new pump - $1,212.96.) It was determined that there were no issues with the drain field. Two days later, the septic alarm went off and I called A Advanced. After more trouble shooting, pumping the tank, testing the pump, observing the infiltration, etc., the owner analyzed the problem and determined that it must be the drain field. For another $2,016, A Advanced located the four drain field lateral ends, exposed them, brought them up to grade, capped them and jetted the lines with a plan to return and re-flush them in 4 weeks, which they did 7 weeks later. Problems continued with the pump and warning alarm intermittently throughout the rest of the winter and on into spring requiring limited use of household water and careful monitoring of the alarm and pump. Crews came to test the flow to the drain field by removing the caps and allowing gray water to spray all over my front wooded area, turning it into a muddy mire and trampling my plants. One of the A Advanced employees wanted to run another test, but I drew the line and adopted a wait and see approach. It appeared that the problems only occur when we have had copious amounts of rain, indicating that the ground water infiltration into the pump chamber is the probable source of the continued problem. At one point, the owner had discussed waiting until the ground around the tank was dry to fix the infiltration issues, which I agreed to. After weeks of no rain, now seems the optimum time for A Advanced to make the repairs, however, my emails to them go unanswered. It seems the only time I can get their attention is when I owe them money, or they see a chance to make more money off me, but now, after paying them over $18,500, over the past 13 months, they ignore me and their responsibility to repair the infiltration into the pump tank, which caused all the ensuing problems after the septic tank was replaced by them. The crews and employees of A Advanced are friendly and personable and very nice to work with. Only the owner caused me some concern when he unprofessionally discussed personnel issues pertaining to one if his employees who had done the extensive troubleshooting January 16th. I did not get competitive bids for the work I have had performed by A Advanced. I would encourage anyone planning on extensive septic system repair to not skip this step. I would also encourage you to write down everything they say, because I do not believe they have a good in-house communication system, and there are so many different crews and employees, I'm not sure the left hand knows what the right is doing. Bottom line, very personable guys, but because they have billed me nearly $20 thousand and are still troubleshooting, I have to wonder if they are incompetent or if they are crooks.

There was no as built on file with the health department when we purchased our house. We wanted to do a remodel so hired a designer to update the septic system. The designer recommended AAdvanced Septic to locate the current system. Their techs came out and used a camera to scope the drainfield. I asked AAdvanced Septic to provide an as built using the data they collected. They charged me $850 for what they called a Record Drawing, on the receipt. There is no engineer in the company. Someone in the office used a ruler to make a drawing. After the system was updated, the designer sent me a bill for an as built. I called AAdvanced and suggested that since I paid them for an as built they should ship some of that money to my designer who was an engineer and would be drawing up a legitimate as built. I was told by AAdvanced Septic that they were required to do a record drawing after scoping the system. They suggested I get a second opinion. I did. Here is what the Health Dept has to say: “Locate companies (not designers/PE’s) do NOT do record drawings…only locates. And no, they are not required to submit those locates to us unless we ask for it as part of an application.” AAdvanceed Septic is not an honest company and took advantage of our naïveté when we asked for an as built. Do not trust what they tell you.

My expectations were entirely well met. The options and processes involved were clearly explained before and as the work was done. Excellent service from start to finish!

Would NOT hire again. Pulled the gate off my fence and then did not send the paperwork to the county. My house is now not closing on time, I hope my buyers don't back out. I get to go spend MY day at the county tomorrow begging for a rush order.

Good. Called ahead to let me know they were on the way and were on time.

Bob was supposed to come to the house to replaced the tank, he never showed up. He first said it would cost $2200, then he called and told us that it will cost us around $20000. They had no pictures to show, all he said was they had to replaced everything.

Fine, professional, arrived on the same day about 1 hour after the projected two hour arrive time..

The guys showed up on time. Within one hour, they had finished the excavation, pumped the tank and were out of here. That was Friday. Tuesday morning they showed up to install the risers. When they were done, the risers not only looked great, but the pile of dirt was completely cleaned up, the deck was washed off and everything looked great! I am impressed with the entire job they did, their thoroughness and professionalism. It ended up being a rare delight in customer service.

Great response came same day as called on time. This exceeded our expectations and will definitely use again. Thanks!

They were a couple hours later than promised but other than that they were great. .

It Was Great and went Great. Guy that came out was Knowledgeable and Personable.. Was never pushing anything on me I didn't need. GOOD BUSINESS

Awesome work! Both of the men who showed up were not only punctual, they were both friendly and knowledgeable. Each were happy to answer all of the many questions I had of them about my system and any upgrades/repairs to be prepared for. After the work was done, they gave a competitive and fair offer for adding risers as well. To add to that statement, they even offered a local distributor of risers if I decided to try and do it on my own. They even went as far to let me know that if I'd chosen to install them on my own that I'd save around 200 bucks, an estimate that was spot on. Though I didn't use them to install the risers and decided to do it myself, it wasn't because of the service offered or the price. I chose to do them myself because of the added satisfaction felt of performing the work myself. Of course, once the project was finished I'd wished I'd hired them to do the work but that's beside the point. It was a little more difficult than I'd expected but I really enjoyed the fact that neither of the professionals who arrived from A Advanced Septic tried to pressure me in to hiring them to install the risers. I will DEFINITELY hire them again for any work needed on my septic system.

Professional team, both the people at the office as well as the team that was on site. I've never had a septic system before, they spent extra time to teach me how it works and what kind of maintenance is expected - very helpful to know as a new homeowner.

For such a messy job and dirty job they were great! Professional, helpful, patient (with all my questions) and self contained. They had everything they needed on their truck and went right to work!! I have already given their name out to a co-worker.

They did a great job. I'd hire them again in a minute.