AA Rated Company

Didnt. JW Allen was so rude and self centered I refused to do business with him. He has earned free negative word of mouth advertising for life, and as a Marketing major know (and hope) how damaging this can be. His attitude does not deserve anyone's business, and if he would like to rebut, I will be more than happy to give you (and remind him of) a factual account of our conversation.

horrific. He took one look at machine and said "F**k you!" I had replaced agitator "dog ears" and water pump. He was over the top with anger because i had removed cabinet and motor. I said give me a few minutes to reassemble (easy fix) but he would only repeat the vulgar statement of "F**K you". He then told me he would call every appliance repair in tri county area and tell them to refuse me service. This person is dangerous and should be avoided at all cost. When I called a different repair service, this mad man from AA rated, had called him telling him to refuse me service. I would have never known if the 2nd repair guy had not called me and offered to help stating he could never support the first guy's behavior. His name is Dale and is owner of Dale's Appliance Repair.

The overall quality of work was fine. He was supposed to be here originally from noon-1pm. By the time I got home before noon, he called and said he would now be arriving between 1-2pm, but ended showing up at 2. One odd thing he did was that he would exit our house and go to his van excessively. He did this well over 30 times (our alarm system showed how many times) over the duration of the installation and he would be gone each time for 3-4mins. It took him 4 hours to install the dishwasher and microwave. $150 for the dishwasher and $95 per hour for the microwave. I was shocked when he presented me with a bill nearing $500. I would not recommend him if you want this done quickly or inexpensively.

He came out and took the refrigerator apart. He told me he would call the next day, but he never showed up. I waited a few days and called him. He said he lost my phone number and that he would order the part. Now it's been a week without a working refrigerator though. I waited another week to hear on the part. I called again and he said it would be another week. I said forget it because the parts alone were going to be $400 and I had already paid $124.50 for his labor. I decided purchasing a new refrigerator with a warranty would be a better value if I'm going to spend nearly $600. **UPDATE** To JW Allen -- Your lack of professionalism is clearly evident in both your response on Angie?s List and in the phone message I received from you this weekend. I am neither ?stupid? nor ?a d*** liar?. Regarding our brief interaction: I contacted you by cell phone. I have no idea why my number did not show up on your phone. I don't have any blocks on the service nor have I ever had anyone tell me my number didn?t show up on their phone. Perhaps your phone doesn?t recognize out of state numbers---I do have an 808 area code. Details of experience: You arrived late afternoon Tuesday Oct. 21 after returning my call looking for someone to repair my 4 year old Sears Kenmore refrigerator. You took apart my fridge- diagnosed the problem and said you would call the next day (Wednesday) with a price for parts and labor. I paid your fee with a check and you verified that the address was correct. It never occurred to me to repeat my phone number. I waited until the following Monday, October 27 and called you at 9:43 am only to discover that you did not have my phone number. (I would think that a business man with integrity would have either come back to the residence or even dropped a card in the mail to let the customer know you didn?t have their phone number and to contact you) You had my address, it was on the check I wrote you. On the 27th you stated you would order the parts and it should take several days. I called on 10/31 at 1 pm and you stated the parts weren?t in yet. I called you again on November 3rd at 8:41 am and you stated two of the parts were in but you had not received the third part yet. When I asked how much longer, you said you would call the company and get back to me. Your return call that same day stated that the part should arrive Thursday, November 13th. I called on the 10th (9:28 am) hoping that maybe the part might have arrived early. No such luck. You did state you would be able to come out on the weekend if the part arrived. On November 12th at 3:25 pm, you left a message on my cell phone to tell me that you had heard back about the part and it now was on back order until November 26th. I replied the next morning, Nov. 13th (7:53 am); at that time I said something about having to do something different as I was planning to have a large group of family for Thanksgiving Dinner. You stated you completely understood and would give me a call if the part should come in sooner. I went out on November 16th and purchased a new refrigerator. You did call me around the 20th to say you were still waiting for the part; I explained then that I couldn?t wait any longer and had purchased a new fridge. You stated ?I can?t really blame you, it has been over 3 weeks?. I stated it had been a month, thanked you and ended the call. A refrigerator is an essential appliance in a home and I realize that you can?t be held responsible for parts availability or lack thereof. What really disappointed me was that I was always the one to call you for updates. Only once, and that was towards the end, did you call me to update on the status of the parts.