Northwest Heating & Cooling

Description of Work: annual furnace check; always on time or call if they are late. If late, only a few minutes. always do a thorough job and let me know if something needs attention.

Description of Work: I have waited a little over a year before writing this review. I wanted to be very fair and I gave this company the benefit of the doubt more than any company I have ever dealt with. First, I would like to say that the front office personnel were outstanding and prompt in getting back to me. The main reason I chose this company over 6 others was because the installer for the new gas furnace was willing to move my duct work and furnace unit from the middle of my basement to a corner where the oil tank used to sit. Very little about this job went well right from the beginning. At the last minute, I had to hire a electrical contractor because my electrical panel could not handle the new heating and A/C. I had to scrabble to come up with an additional $3200 for that. This was caused by a miscommunication between the estimator/installer and myself during the initial bid. I take part of the responsibility for that misunderstanding. The day of installation several items in my basement got broken. One being a water main shut off. So in mid afternoon I am having to call the city water dept in a panic because my basement is now a pool. What sent me into orbit was that the installer lied and said it was already leaking and was old. Both of these things were flat out false.The shut off cracked because he stood on top of it to put the new duct work in. The second thing that happened, was that I had a antique solid wood door, with a etched glass window and crystal door knob leaning against a wall where I thought it would be safe and away from harm. Somehow the glass got broken out of the window, during the installation process. Instead of just telling me immediately, they left it for me to find when I was cleaning up after the first day and left the glass for me to cut myself on. After much discussion the company agreed to have the glass replaced and they took the door...and I have never seen it again. The door is custom made and solid wood with a door knob that is probably worth a couple of hundred dollars easy. They told me several months ago they lost it but did not offer any compensation for it. The last straw for me was on the second day about 5'clock the installer demanded payment in full. Not only did he do this in the nastiest tone but I had made this perfectly clear from the beginning to him and the front office that I would not make payment until the job was finished and at the point the job was not completed and their was stuff everywhere and my oil tank was sitting in the driveway. He literally threaten me and told me he was not leaving without payment. He did this in front of my electrician making it a very awkward situation. Since someone else was paying for this job, I had to leave and go get a check from them unexpectedly. It put me in a bad light and I felt that I had literally been strong armed. Since I had already paid 50% up front, this tactic was completely unnecessary and unprofessional. They treated me like a deadbeat criminal. It took them a couple more days before they got back to clean up the mess and remove the oil tank. The filling of the holes they made in my foundation was sloppy and unsightly. |As I said, I waited a year to post this to see how the units worked and if I had any further problems. It came time for my first annual inspection this week. To make a long story short, I cleared my day to be here for that and I was stood up, wasting my entire day. I did receive one phone call telling me he was running late and was picking up my "lost door" and then I have not heard from them again. The following day...no call, no show. So overall, my experience has been a very unpleasant one. Some of the staff are wonderful, others are horrible.

Description of Work: Blew out the sprinkler system in preparation for winter.

Description of Work: repaired our air conditioner

Description of Work: Found AC leak and repaired

Description of Work: They service our heating and A/C unit.

Description of Work: They do the maintenance on the heating and A/C unit during the spring and fall for the winter. They also installed a heat pump a few years ago.

Description of Work: They did a tune up on our heating and A/C unit. They also replaced the freon.

Description of Work: As part of of my home sale, they performed a heat pump service and check of the system. They used a checklist which I was able to provide the buyer of my home to show that the heat pump was in good working order. Items marked on A/c or Heat pump tune up are: check indoor and outdoor coil, oil blower and condensor fan motor, check amperage of motors, check and adjust fan belt, check temperature splits, check air filter, check all wire connections, tighten if loose, check and adjust thermostat as needed, check condensate drain and pump, check outdoor sensor, check operation of 4-way reversing valve, check compressor start components & contractor. They also checked electric furnace: tighten any loose electrical connections, checked air filters, checkked amp draw in each strip, check sequencers, checked fan and limit operation, check and adjust thermostat as needed, check volts and amps on equipments.

Description of Work: They diagnosed a heat pump problem. I had a coupon through Angie's List.

Description of Work: I have used them for plumbing and electrical work. I highly recommend them. They do a great job.

Description of Work: I was very pleased with this company. The man called to tell me he was on his way and when he arrived he did his job quickly and professionally. I liked that he took time out to explain the results. The price was very reasonable and I would use this company again.

Description of Work: We have had the Gold Plan for our 20 year old Lennox Furnace and AC. This includes having NW Heating and Cooling checking our furnace each fall and our AC each spring. If I do not make a call for these appointments their office always contacts me as a reminder. When talking on the phone and the service techs who come to our house are always personable and professional. Jon has bee the tech who has checked our appliances for the past couple of years and he does an excellent job. When the need arises to replace our furnace and AC, NW Heating and Cooling will be the business that I will deal with.

Description of Work: I bought a new heater from them.

Description of Work: They installed a new thermostat.

Description of Work: I had this company provide a bid for changing over from oil heat to a gas furnace and heat pump. They were very informative, professional and punctual. They gave a very competitive bid. I opted for a different company only because of the research I did on the differing products offered.

Description of Work: They installed a new heat pump system, furnace, and ducting.

Description of Work: They have been doing my annual spring and fall maintenance checks.

Description of Work: They installed the furnace.

Description of Work: I used Northwest Heating & Cooling about a month ago. They replaced my air conditioner.

Description of Work: Evaluation of why our air conditioning was not working

Description of Work: The technician diagnosed our problem right away. He changed out our blower motor in furnace that was making our ac not work. He did a courtesy maintenance on furnace and ac, blower area was real dirty.