PROFESSIONAL MAIDS INC

There were numerous instances when things didn't go well. For example, one time when a team arrived it was very obvious that they had been arguing with each other. That continued while they were here. They were sharp with each other - one woman in particular seemed to be the target. The "target" started to clean the kitchen counters and I gave her a spray bottle of the product I like to use and asked her to use it for cleaning. She grabbed the bottle from me, slammed it down on the counter and started complaining under her breath. She continued to do that the whole time she was here. I called the home office after that and told them I didn't want that particular person at my house again. One time the person who was supposedly cleaning the bathrooms did a very poor job. In some places it looked like no effort had been made to clean. The faucets, mirrors and floors were still in need of cleaning when she was done. The team leader had the woman redo the bathrooms. The end result was marginally better. The last time someone was here to clean was the day that had been schedule as an extra cleaning to get the house ready for company associated with a family wedding and get together. . The scheduled time for the cleaning came and went with no cleaning team at the house or any other type of contact from the company. I called the home office and was told that the person I needed to talk wasn't available and I would get a call back. Some time later I received a call back and was told that the scheduler (the woman I was then talking to) hadn't told a cleaning team about the appointment. She was the only person permitted to set the schedule and she had been tending to a personal matter. She told me she would have a team at the house as soon as she could. I reminded her that I had spent all afternoon at home waiting when I had so many other things to do. The quality of the cleaning was poor. The same person who had done such a lousy job cleaning the bathrooms before "cleaned" them again. The team leader had her return to the bathrooms twice after they were supposedly clean to redo things. In the end the team leader cleaned the bathroom.

unknown

I received an estimate via a form I filled out online. Then I received a phone call. The person on the phone was not very customer service oriented and wasn't very professional. They were quite booked two months out, so someone must thing they are great! I chose not to go for it because it was quite expensive for a one time cleaning. I do think they charge more the first time.

fine

Before moving into a new apartment, I wanted to have it cleaned. Two ladies came for two hours. They cleaned bathrooms, kitchen, floors, dusted walls, ceilings, woodwork.