Geek Squad - Best Buy

unknown

unknown

It only took days for the issue to come back. It did work more quickly in the store when they turned it on there. I just don't think they set me up for upcoming issues; they just temporarily fixed something and didn't prepare the computer to handle whatever it was that caused the slowness in the first place. I have purchased two computers from Best Buy. I have a love/hate relationship with them because, at times, they are cold and don't seem to be "in the moment" when working with you as a customer. They have their earpiece going off, they are looking around while working with you, and they sometimes seem "programmed" to say certain things or sell certain products. As for the Geek Squad, I had one come to my house, and they were great. But when I wait in line at the store and then wait in line again to pick the item up, I - again - feel like they have something more important to do rather than help a customer. Part of me thinks they are understaffed in those areas (computer sales and Geek Squad). Sometimes I think that it must be hard to find workers who are both computer-savvy and have a pleasant personality. I have learned to do my homework before going there = doing the research on computers and even calling to see when their "slow times" are at the store. It's wonderfully located with great parking and decent layout.

Really appreciated all of the help we have gotten answering multiple questions from various associates on all sorts of electronics - in addition they have lower prices than Staples! and are very nice about returns..

Not much to tell....I appreciated the "no pressure" approach and the free popcorn!

Our computer locked up and we couldn't do anything with it. We took it the Geek Squad, got a warranty with them for 3 years and they fixed out computer all for $349.

Showed up to our appointment with all equipment, wiring, etc. Install tech let us know exactly how things would change with this particular installation and recommended a different setup. Took his advice and had him install a dash-mounted unit instead. Kept us in the loop the entire time, very friendly and knowledgeable, and did it quickly. Very happy with this service.

The purchase went very smooth (not surprisingly), but from there it was downhill. The website showed the washer and dryer were both in stock, but once they were ordered I received an email saying they were not in stock and that they would let me know when they had a delivery date. They set up a delivery date of a week later, which although it wasn't as timely as I would have liked, it was at least reasonable for something that big. They should have let me know up front that it was going to be that long though. The delivery guys were pleasant. They made me pay an extra $40 for parts that should have come with the new appliances, but I wasn't in the mood to argue with customer service over this so I gave them $40 and let it go. They set up the new washer/dryer and tested to make sure they worked. They did not work. The washer leaked from the front door and the dryer made a strange sound and the drum wouldn't turn at all. They said "sorry", they would have new ones delivered to me later that night, and left me with busted appliances. Looking back on it, they just wanted to get out of the house and move on. And so began the customer service nightmare. Someone from the local store called me that evening (Wed.) and let me know that I'd get a call from corporate within 24 hours to set up an exchange and delivery of working appliances. Thursday came and went, and finally when it started to get late on Friday I called them to see what was going on. The girl who answered was extremely rude and told me that they'd call me within 7 days to set up the exchange/delivery, and that the actual delivery would probably be about 2 weeks after that. By this point I was thinking that I had already gone a couple weeks without a washer/dryer, and now I was looking at another 3 weeks without them. After not hearing anything more for several days I called customer service again. This time the rep let me know that "they definitely dropped the ball". He said the Williston store hadn't even marked the delivery as completed, so he couldn't do anything but he would contact them and call me back before the end of the day. I let them know at this point that I just wanted to return the appliances and to get my money back. They informed me that there was a 25% ($450) re-stocking fee. I informed them that I wasn't paying it since the terms on their site specifically say that no fee will be charged for defective merchandise. Another 24 hours later I called them again since they apparently forgot about me for the 3rd time. This time I actually got someone helpful. A few calls throughout the day and it looks like I'm scheduled to have the appliances picked up in 2 weeks. I'm told that my credit card will be credited the full amount, but that won't be until a couple of weeks after that. So after all is said and done, I've wasted several hours of my life dealing with this mess, tied up $1800+ of my money for 6 weeks (by the time I get it back), still have no washer/dryer, and don't have room in the laundry room for a new washer/dryer from a decent company until Best Buy comes and picks up their junk. Bottom line, I STRONGLY suggest paying a couple bucks more for someone who actually wants your business and cares about you beyond the point when you give them your credit card number. I'm a busy person, and the fact that I spent 10 minutes and $10 to sign up for Angie's List just to submit this review should tell you something.

I brought my broken computer to the Geek Squad computer service counter where I was greeted by a very polite young gentleman who turned my computer over to another very courteous, professional and competent young man who fixed it within a half hour and did not charge me a cent! How's THAT for service! I was so impressed with the knowledgeable staff at this store, I recommend it to everyone. This was a most gratifying experience for me. This is real old fashioned professional service at it's best!