ELECTRONIC HOSPITAL

At the recommendation of a previous appliance repair and service business, I contacted The Electronics Hospital to schedule the repair of a rear projection television. While the initial professionalism and customer service approach of the business was excellent during the first contact and subsequent follow-up to determine the solution to the problem, the resulting experience on the scheduled day of service has forever lost them a customer. My service window was from 8am to 10:30AM on Wednesday morning, which required me to miss the first three hours of my work day. After seeing no sign of the repairman prior to 10AM, I called the office to verify that I was still indeed on the list for my scheduled service. I was assured that the repairman was the next town over and that he would be there shortly. At 10:10AM, the repair van pulled into my driveway. I watched the repairman get out of the van, walk around to the side panel, look inside for something, shut the door, look in the front seat. I then watched him get back into the driver seat, pull out of my driveway and drive away without saying a word to me as I stood on the porch to welcome him in. I figured he left some tools at his previous job, so I went back inside to wait. 30 minutes later, nothing. No call from the home office or the repairman. Nothing. So I call to find out that he had left the one part that was needed to do the job back in Burlington, a 45 minute drive away. This meant the earliest I would see the repairman back would be after 12PM. I initially rescheduled for the repairman to return to my house that same day at 5:30PM to complete the service request. Upon further consideration, I decided that giving this company my business was not a prudent decision and will now look elsewhere for future service requests. Poor service. Absolutely no regard for the fact that a customer willing to pay for their service had waited almost three hours and the only notice of any problem was a result of the customer contacting them. It's a shame. I hope others have more luck.