Brickliners Chimney Service

Arrived on time, very professional, careful, courteous, explained what needed to be done, about how much time it would take, receptive to questions, cleaned up afterwards. Office staff is very good also!

They were courteous, on time and very professional and nice

The masonry tuckpointing and chimney crown repair seemed to go reasonable. Work was done ahead of having a new roof put on. The initial person indicated problems with the lead flashing, but the estimate left it out. When pressed, Brickliners said the "roofers would do it", but that became obvious later that it was masonry work, not roofing work. The roofers noticed damage to the flashing not apparent before Brickliners came. Now in discussion with Brickliners on this issue. The roofer also noted that in his experience Brickliners uses outside contractors; they don't do the work themselves. Hence the roofer would not recommend them. We feel like we have had the "run around" from Brickliners with charges that are not necessarily reasonable and issues not addressed.

They not only did an excellent job cleaning the dryer vent but also inspected the connection to our dryer which had recently begun to leak. They found the problem (it was related to an improper installation method by a previous service company) and corrected it. We were very satisfied with their work.

Pleasure to work with them, very good quality work. Explained exactly what they were doing, and gave me the option of replacing the transition vent and clamps. More expensive than the association recommended, but worth the extra cost.

I called Brickliners and another company. I intended to have Brickliners upgrade my unit...then I could judge the work quality before recommending to the association. I explained what I wanted to the scheduler... to upgrade my vent pipe, and to look at some other units to see if we could get a discounted rate if we got more jobs in one building. I was called the morning scheduled...the field person said they would just do the estimates that day, not upgrade and estimates... I said fine. Again, there was no talk of charges. Two employees came.... they were polite and professional, and looked at 7 units, taking about 2 hours. Then I was told the normal charge would be $115/unit for the estimates, so over $800. I said that I was never informed about a charge for the estimates, and would not pay that much. Eventually, we negotiated down to a fraction of the cost. The office staff was reasonable and polite. We did receive the estimates, and they were about three times higher than the price of the other company for the same work. We went with the other company and were happy with the quality of the work. The people at Brickliners were professional, and I am confident they would have done a decent job...it was a miscommunication and the price that prevented us from moving forward.

I searched for two months to find someone to repair my Mom's fireplace. I must have contacted at least 15 places. I was told it couldn't be repaired, I needed an insert the cost was around $4000 to repair it. I called Brickliners they knew exactly what I was talking about and had a tech out in a few days. When he gave me the quote I was in disbelief but scheduled it. Justin came out and did an amazing job.

Failed initially on fair grounds. Subsequently passed with instructions in place.

The price is too high. They are good, but overpriced. The workers I came in contact with were fine. The job was fine, it was just overpriced.

Two gentlemen came out on time to do the work. They cleaned the chimney, inspected it and made recommendations. Both were professional and we would hire them again.

They did a very good job. They had to replace the bricks. I don't remember how we broke it out. I like the quality of their work. They met their commitment. They ad some other job which was more important at that time. They had to delay my completing the work but it was fine. It was excellent. I didn't get a lot of comparison shopping so I really don't know how to compare them to other groups.

Great. Matt Showed up on time. Got straight to work and explained what he was going to do and while he was doing it. Reported problems and concerns in a clear detailed manner. Made me feel very comfortable and more than willing to share his knowledge. Gave info on all the options that I had. Gave me the best bang for your buck advise and even how to start the process under insurance company. Matt was excellent efficient and very professional. I would go back to Brickliners any day, and plan to get the repair work done by them soon. Thank again Matt and Brickliners.

They were too busy to do the work when I needed it done and I ended up going with another company.

They were excellent, helpful, they came right out so I would highly recommend them. Their price is reasonable.

Professional timely service if not somewhat pricey. Would use again.

Excellent service - one of the techs was sick and owner came did the cleaning and inspection himself, then would not charge full price because it wasn't dirty enough - everything was explained and done very professionally-highly endorse this company!

The men that came were professional and did an excellent job cleaning an old and neglected chimney, as well as replacing the chimney liner. They were punctual, professional, and cleaned up after themselves. I would highly recommend them without hesitation.

They were professional, thorough and very informative.

We called Brickliners Chimney Service to have them look at the fireplace in our new home. We wanted to know whether it could be used as-is, and whether we could install a wood or pellet stove on the back side of the chimney and making the fireplace inoperable. We wanted estimates on costs of repairs and installation of stoves and liners. I called other chimney repair companies in the area, too...none responded except Brickliners, who promptly returned my call and set up an appointment a couple of weeks out. I thought the time frame was very reasonable, given we were in the busiest time of year with winter setting in. The company called to confirm the exact time/date just prior to the day we had discussed. Adam showed up right on schedule. He was very polite and put shoe covers on in order to protect the floors. I appreciated this! He examined the fireplace, chimney (top to bottom) and furnace, which vents into one of the flues in said chimney. Unfortunately, he confirmed my suspicions. All are in bad shape, improperly installed and/or in need of repair. He explained everything thoroughly and showed pictures of things that we couldn't see with the naked eye. In addition to the generally bad news, he gave us a number of options and routes we could go and provided the information we need to make the best, most economically sound decisions as we move forward. This was exactly what we wanted! We received a detailed report of the findings (in a nice shiny folder with their card and other information- very professional!) and many photos were taken to be kept on file if we need them. All this at no cost. Wow. Thanks Brickliners! We will definitely call you for future work and recommend your services to others. BONUS: I had mentioned that the damper in the fireplace didn't work. Adam was able to get it as operational as possible while he was examining it. He even insisted on cleaning up the resulting mess of mortar, metal and flue pieces that rained down when he did this. What a guy!

I couldn't have asked for a better service visit. The technician arrived early and was very professional and respectful of keeping my house clean despite the dirtiness of the work. Upon review of my Ahrens poured flu, the technician said that while it needed cleaning, it was in great shape. The slight cracks at the thimble are normal and of no concern at this point, and he explained why. He also remarked that having a flu cap at the top, which I have, is the best thing to do to maintain a flu in good condition. So, all-in-all, he said for me to keep doing what I'm doing. He did not rush through the job, and he was willing to explain everything. He totally engendered my confidence in his capabilities, and I look forward to next year's cleaning and inspection. If I ever have to have anything more done than just a cleaning, Brickliner's will be the service I call.

It went great. They were very professional and it took about a month to get the part in but once it came in they installed it. We are very satisfied with the service and would recommend their service.

Decided to have a new roof installed and was told by roofer to have the flashing repaired (40+ year old home) for 2 chimney's. I did not think I could get the job done after the roof was installed this late in the season & being such a small job. Brickliners gave a timely estimate and secured and sealed the areas around 2 chimneys. It looks great and more importantly sealed properly.

We had an appointment scheduled for the second week of October, but they called and asked if they could come earlier, that week in fact, since they had an opening. We welcomed the repair as we did not want any further damage to be incurred over the winter. The mason's arrived punctually and did an accurate description of the required services and gave the estimated time to completion. They were pleasant, professional and had a great work ethic and had the job completed within the time they stated. They even went above and beyond to do a double check the following week to ensure they hadn't missed anything as the chimney was in need of some serious TLC. I would definately recommend them and use their services again. They are also military/veteran friendly and gave us a discount for our time in service, A great company and professionals!!

Very well. Punctual and professional as usual. Kimberlee McClellan has and did provide superior customer service. She is great about following up and is always a pleasure to speak with. We truly appreciate the service we receive from Brickliners. Everyone is great!

The fireplace had been inactive for about 10 years, Brickliners replaced the liner that had rotted due to lack of use and weather.Everything was done on time, within budget and with a very high level of professionalism. Just in time for fall.