At first, everything went great even despite having some difficulties in getting the insurance company to agree to replace certain things. Quality of work was really good and it came out looking nice. The problem was with the owner of the company Bill Bronner. At the end of the project as usual the contractor had moved on to another project and the finishing touches were slow and took forever to accomplish. Our problem is that we re-financed the loan to take advantage of lower interest rates and do more than what the insurance company was paying for to finish the house right. His countertop provider had a fire in their production line and burnt up our counters and the templates that they used to make them. They had to come back and re-measure and everythng was delayed at the end because of this problem and the fact that they took extra long replacing the burnt counters because of a backup of orders. This was totally beyond either of our controls. The problem is that Bill demanded final payment despite the fact that he hadn't finished the kitchen(and some other small details) The bank was unwilling to release the final funds (which was only the last 20,000) until the kitchen was finished. He was beyond p*****. He called my pregnant, on bedrest from the stress of the fire bringing on pre-term labor wife and screamed at her on the phone with plenty of profanity. I could hear it sitting next to her. I grabbed the phone and hung it up. He immediately called back and i told him that he could back off and call back when he could talk civil. He then said that he was going to come over and fight me in the yard If this isn't beyond unprofessional bordering upon lunatic, i don't know what the definition is....certainly some mental instability involved somewhere....Although the work was very nice, this more than made the overall experience bad. He never apologized for the horrible behavior to make things worse.
Description of Work: MTB Builders did a total remodel on our house after an horrible fire
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Service Categories
Homebuilders,
General Remodeling,
Water & Smoke Damage
FAQ
Mtb Builders is currently rated 2 overall out of 5.
No, Mtb Builders does not offer free project estimates.
No, Mtb Builders does not offer eco-friendly accreditations.
No, Mtb Builders does not offer a senior discount.
No, Mtb Builders does not offer emergency services.