Snow Country Roofing

Great company. Roof looks great and they accommodated us late in the season.

Excellent, fast, work. This is the second home where Snow Country Roofing has replaced our roof. Very friendly, considerate, and highly recommended.

Excellent job. They went above and beyond with everything. We had a small problem when they were done and they returned promptly and dealt with it. Very friendly and courteous. Highly recommended.

excellent, great experience, very professional work completed before schedule.

They did a great job. I highly recommend them.

The project was completed in a highly professional manner from the start until its completion. We were very pleased

I generally do not write reviews for services I’ve contracted. Most interactions I have with contractors are positive, they perform the job requested for the money agreed upon. It’s a simple relationship. For me to take the time to write a review, would mean that a contractor went above and beyond what was requested and deservedly earned recognition. Or as is the case here, a contractor was so blatantly disrespectful, untrustworthy and frankly incompetent, that it would not be right for me to ignore an opportunity to warn others. So, for the sake of transparency, accuracy and indisputable truth, I want to provide the details of my interactions with Brian Horton of Snow Country Roofing. I wish I could write this with brevity in mind, but unfortunately there were too many issues and concerns to allow this contractor off the hook with a short generic review. To start, I think it is important to cover all bases as they pertain to Brian Horton. We contracted him through his Shelburne, VT “based” Snow Country Roofing business. However, he goes by many names. A quick open corporate search ties himself, his wife, his son, his business partner (Tonya Prive) and a family trust to the following operations: - Snow Country Roofing Inc - Sierra Roofing LLC - Under Cover Roofing Labor Inc - Champlain Roofing LLC - Pro Claims Inc - American Empire General Contracting - Champlain Organic Growers Assoc. - W, Companies Inc. How these organizations are all tied to one another, I’m not sure. I can’t positively say which are active, which are not. But I do know for a fact that Brian Horton used at least two different names while on our job site. I think it’s important to have these facts and acknowledge that it does not seem normal to have so many layers. I will also say that none of the addresses provided are actual physical business addresses. Snow Country is listed as 145 Pine Haven Shores, Suite 111 Shelburne, VT 05482. This is not the address to their business; it is a virtual office. There is no physical location, because there is no physical business. Many of the above companies share these virtual office addresses, with most having their agent addresses being 131 Church St, Suite 207 Burlington, VT 05401. When dealing with Brian Horton, nothing is as it seems. Snow Country Roofing provided us an estimate on 8/12/2020. That contract was signed by both Snow Country and us on 9/28/2020. Because of their previously scheduled work, we were put on the schedule for a mid-November start date. Everything was good. They seemed, organized, professional and capable of handling a large, $54,000, standing seam roof job. The November date came and went with no communication from anyone associated with Snow Country. When we were finally able to make contact, we were told that material delays, weather, etc. had backed them up on jobs scheduled before us and they would need to push us to December. That was fine. The December date came and went, nothing. The next date, nothing. And so on. Phone calls went unanswered, text messages sent with no response. The biggest issue we had, was not the rescheduling, we understood delays, it was the lack of communication, and frankly the attitude we received when we asked for it. Tonya Prive (Brian’s partner) was especially unprofessional and unpleasant. The only communication we received for months was their request for a second installment to be paid. But ask them for a status or plan and it was pulling teeth. It was around this time that more issues began to pop up. We were now in January, five months since they first provide us their estimate, and Brian began hitting us with issues. First it was a large skylight we had asked to have replaced. Snow Country had looked at it several times, both the sales rep and Brian himself. We were quoted an amount on the estimate for replacement. Now Brian was telling us that it was a significant job, not really a skylight but a custom window and that the cost would be far greater than what was quoted. We argued and he agreed to replace the window for the originally stated estimate (eventually we decided to not replace it at all). Next it was the garage. A large garage, I would estimate close to a 1/3 of the total project. Tonya called and said there was a mistake, and the garage was never accounted for in the estimate, the sales rep missed it. The cost would significantly rise. Naturally we were upset. Not sure how a professional roofing company could make an error this significant. I spoke with Brian, visibly upset, he assured me that he saw the garage in the rep’s notes, and it was Tonya’s mistake when completing the estimate. He told us not to worry that they would eat the cost of what he would continually call our “free $10,000 roof”. It wasn’t, in the end he took the estimated amount for the skylight replacement that was no longer happening and reallocated it to help cover a portion of the garage cost. These mishaps began piling up. While all of this was happening, dates continued to be missed. It became clear that Brian had no crew himself, every bit of work was being sub-contracted out. Some of the sub-contractors were even further sub-contracting the job, creating a confusing web of questionable contractors. Weeks would go by, roof stripped, metal laying all over the yard, not a single person working. Excuse after excuse being given by Brian. First it was the crew from Texas and New Hampshire that stripped the roof in January. They were quick and efficient once they finally started and showed us progress. It wasn’t until a couple weeks later that we realized they were so efficient because they weren’t fully stripping the roof. They cleared the cedar shingles and then left all the nails. Brian acknowledged this. More weeks went by. I continued to pester Brian with phones calls and texts, asking why on a sunny blue-sky day, there was no one working my roof. Weather was always the reason. He had originally told us the only thing that prevented his crews from working was extreme cold, understandable. But now I was standing out in the sun with mild temperatures being told it was wind, rain, snow. He needs a string of perfect days in order to start, any hint of impending snow meant more delays. All were lies, the real reason as he stated in recorded conversations, was that he had no crew and was having difficulty finding one. He had an excuse for everything, every time. Not once an apology. When we finally got a crew on site, the real circus began. Brian subcontracted our job to a young man from Albany, NY whose mother drove him from Albany to Vermont each day. Naturally this kid did not have a crew himself, so he further subcontracted the job to another company from New Hampshire. The owner of the New Hampshire company hired a “crew” of 3 guys and a girlfriend from Vermont to perform the work. Luckily this was the crew that pointed out all the quality issue from the roof stripping. When I brought these issues to Brian, he then sent an unhappy text to his guy from Albany, because that young man then sent a text to his subcontractor from New Hampshire saying “we got to speed this up my guy. I got the homeowner furious. Let’s speed it up, f#ck the quality”. That text message was presented to me. Brian was brought in, we told him we would not allow the man from Albany on our property and that the crew from New Hampshire would be performing the work. Long story short, the New Hampshire crew was also incapable of completing this job, and we were once again stuck because of the inadequate crews that Brian Horton had brought onto our job site. He liked to point out that none of the issues were his fault, they were a result of the sub-contractor’s poor work, ignoring the fact that he brought all these people to us, representing his company and thus being his responsibility. Brian came back to us, with a revised plan to fix the current quality issues and then complete the roof. Money was worked out to keep the cost around the originally agreed upon price. Since we were trapped with a house with no roof and no available outside contractors, we had Brian proceed. That was on 3/15/2021. Today is 4/13/2021 and we still do not have a 100% completed roof. Brian brought up another sub-contractor, this time from Massachusetts I believe. They installed the roof, poorly. We have a skylight over the garage that immediately leaked, missing flashing against side walls, remaining exposed copper over galvanized metal, exposed screws, improperly install ridge caps, dents and scratches throughout, a yard that I myself have had to clear of screws and nails, extra metal still on the lawn killing the grass and more. We have brought in three outside roofing professionals to inspect Brian’s work independently. All of them provided us the same assessment. For the $36,000 we have paid Brian to date, we were ripped off. Every corner that you could cut when installing a roof, was. Both the function and aesthetic of the roof is sub-par and not deserving of the money paid. We were urged by all to report Snow Country and Brian Horton to the States Attorney s office for consumer fraud (we have). These professionals urged us to get money back from Brian and not pay another dime. And they weren’t looking for work, they were all fully booked. It was clear even to an uneducated eye, that this is not a quality roof and certainly not a $54,000 roof. Throughout this process we have contacted every supplier Brian provided us an estimate from, as well as many different roof companies. Nearly every single person we spoke to knew of Brian Horton and the type of operation he runs. Roofers talked of his known poor quality, not having an actual roofing crew, not being a roofer himself and the subpar product he attempted to charge full price for. His own suppliers knew who we were talking about before we said his name. They told us we were far from the first customers to call them asking about Brian Horton. His name in the roofing business is worth as much as my leaking skylight. Brian Horton is a fraud. His “Vermont Business” is Vermont only in name, as I listed previously our poor work was performed by contractors from New York, New Hampshire, Massachusetts, Texas, New Jersey, maybe more. His websites are littered with stock photos of work he hasn’t performed and he himself is not a roofer. He rolls panels in the yard and never sets foot on the roof. At every turn we discovered another lie. We are now roughly six months and $36,000 into a job that has given us a poor-quality product and more headaches than we deserved. I urge anyone looking to have their roof worked on, to look elsewhere. This man will promise the world, charge a hefty fee and underperform. He’ll do it on his terms with little regard for you the customer. And that I think is my biggest issue in all of this. It was forgotten that we are the customer, that we did nothing wrong. Not once during this process, through all the delays, the errors, the terrible crews and the lies, did he stop and say, “I’m sorry, let me fix this”. Not once. Every time it was just a fast-talking excuse, one leading to another, attempting to place blame on someone else. You simply cannot trust him. I’m sure that reading this he will have a hundred excuses or retorts, but I’ve said nothing that isn’t fact. Unfortunately for him, every text message, email and photo were saved. Every in person and over the phone conversation was recorded. We documented everything and it is his own words that are the issue. He can excuse whatever he wants to for himself, but I will not excuse him for this roof.

Excellent! Easy to work with and prompt follow up every step of the way. Roof came out great. Very thorough cleanup.

Excellent. They showed up on time. They were here when they were supposed to be. Anything that wasn't done right, they came back the next day and fixed it right away.

Pleased with job. Price reasonable. Quality Excellent. There were some supply line delays because of the specific color I requested and they were forthright in explaining the rescheduling. Plan on having them do the garage/barn in a couple of years.

Tonya and Nic were very responsive to my roofing needs. The roof looks beautiful. I cannot recommend them enough.

I was very pleased with the job that was done on my roof. The crew was pleasant and very efficient. I could not believe that they finished in one day. I recommend them to anyone looking for a great roofer.

Snow Country Roofing was a pleasure to work with. I was very happy with the work and even my neighbors commented on the job and the speed of the workmanship. I have recommended them to all of my friends.

A representative (austensibly) came said I would hear back via E-mail with details and costs within 24-48 hours--A week+ has gone by and no response--I E-mailed the company asking for the information that had been promised and still NO RESPONSE!!! Very Disappointed

How did it go? AMAZING. The roofing team arrived at 6:45,and were finished by 11;45 am. Laid down protective tarps and left my property clean as a whistle. A very respectful work crew who obviously got along well together. I am so happy with their work. A+ to SNOW COUNTRY ROOFING. Sending thanks and gratitude,Deborah OB

They were very responsive. It was a bit complicated at times leading up to the work being done due to the CovID situation, but Snow Country handled it well. The actual roofers were very polite and very hard-working. We were very happy with the work and the end product.

Roof crew was very good and cleaned up our lawn afterwards. They started a day.later than promised. Overall service was good, fair price, but felt the customer service was lacking: continually had to call to find out schedule, sign left on our lawn for the promised one week turned into two, etc.

They were great.very professional and did the job in a timely fashion.i will def recommend them to anyone and everyone that needs their roofing done.

Snow Country did an awesome job on my roof. I would recommend them to anyone looking for a professional, fast, reliable company. Tonya and Brian were a pleasure to deal with.

I've seen work done by them that looks absolutely beautiful and professional. I had a contract with them to start my roof in June, but unfortunately, because of Covit 19, I am unable to have the work done this year. They have been so understanding and have agreed to return my deposit! I am so grateful and look forward to doing business with them in the future! Thank you so much!

It went very well--just as promised. Tonya and Brian were very helpful, and they were able to schedule us promptly. The workers were professional, and they finished the job in one day.

Great job replacing my roof. Professional, hard working and did an excellent job with the clean up.

Last year my roof was shredded by hail. Snow country, who was recommended by a friend who also had gotten their roof done, came to my rescue. They did a great job of working with me and my insurance company. They took the time to walk me through the process so I was comfortable with the entire process. Not to mention that they did a great job replacing my roof, fast! I didn't think my whole house would be done in one day. Highly recommend these guys

Jack contacted me and we met that day. He wrote an estimate, explained it and answered my questions. It seemed a fair price, a little on the high side. Today, a week later the crew came at the appointed time. They were impressive, five guys so it only took a couple hours. They were friendly, industrious, efficient and left a great roofing job satisfactorily completed. Cleaned up the area. Jack inspected the work and explained what they found and what they did. He didn't offer me a reduction because no dumpster was required, but... Excellent experience from start to finish.

I hired this company because I was encouraged that their website listed a Home Advisor award, high rating from the Better Business Bureau, and Angie';s List Super Service award. NONE of those awards were accurate when I checked with each of those organizations. They improperly used those logos and now have taken most of them down after being told not to use them. But this company was not awarded a 'Best of Winner' from Home Advisor and that is still listed for some reason. Unfortunately, I found out about the false advertising after they complete the work on my home. The small job we hired them for took 3 people 4 hours to do. They left screws throughout the whole driveway, and did not seem to follow any safety precautions. I was given 2 hours notice of when they would show up, and then they ended up being 5 hours later and had to come back another day to finish the job. Furthermore, Snow Country Roofing claimed that the roof had wind damage and the whole thing needed to be replaced. They wanted me to file an insurance claim immediately. I contacted 4 other roofing companies to confirm, and they all agreed that there is NO wind damage. Not a shingle is out of place, and nothing is missing. Snow Country Roofing was looking for a bigger payout and falsely claimed that we have an issue. Unfortunately, their work was also shoddy and our roof still leaks. Bottom line, don't hire this company. They take zero safety precautions, produce shoddy and messy work, and they falsely claimed we needed a new roof.