Terrible communication from the start and total lack of transparency in project costs. Final invoices totaled 47% more than what we were quoted. He bills on a time and materials basis, but offers no estimate updates once the project is underway. Doesn't return texts, shows up when he wants, and inflates his hours onsite. Total disregard for client budget and zero effort to communicate actual costs in real time.
Description of Work: Home rewire and panel insallation
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$37,000
John M.
08/2012
1.0
electrician
+ -1 more
The cause of the short was never located by Jody. Two days later, my contractor suspected it might be storm damage from the prior week's rain/wind. He called the power company, they ran a check and the problem was found. It took the power company (GMP) 20 minutes to locate and repair the transformer. Almost 2 months later, I received a bill from Otter Creek for 4 hours of work @ $0 an hour...$200. I will not pay the bill until Jody contacts me and explains his side of the story. I am also doubtful he spent 4 hours searching for the cause of the short.
Description of Work: Had an electrical short...caused by downed transformer after a storm, but at the time of service, cause of the problem was unknown.Jody came over and spent an unknown number of hours looking for a cause. He found none and said he'd come back. He never came back after promising he would and actually giving me a specific date and time.I had used this company in years past and was satisfied but I will not go near Jody for any future needs.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$200
Kelly D.
09/2009
5.0
electrician
+ -1 more
They do fantastic work. They are incredibly responsive and great to deal with. I would absolutely use them in the future.
Description of Work: They were the sub for our electrical contracting. They have done all the electrical contracting on our new house.
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Service Categories
Electrical
FAQ
Otter Creek Electric is currently rated 2.3 overall out of 5.
No, Otter Creek Electric does not offer free project estimates.
No, Otter Creek Electric does not offer eco-friendly accreditations.
No, Otter Creek Electric does not offer a senior discount.
No, Otter Creek Electric does not offer emergency services.
No, Otter Creek Electric does not offer warranties.