CASELLA WASTE SYSTEMS INC

unknown

I've said good things about this company before, but the service continues to be exceptional. We considered a few options, and there were some that were slightly less expensive or much less expensive but required us to transport our own trash in our free time. The convenience of their service makes it well worth whatever nominal extra cost is involved. This week was trash pickup day, and I have been home sick and totally incapacitated for 4 days. Last night after lights out, I realized that I should have taken the trash to the curb. I knew that sometimes they come early and I just didn't have the energy to get up and do it, so I just planned on waiting till the next pickup. About 1:30 I hear a loud roar of a truck engine that sounds quite close to the house. The collection team had seen my bins in the driveway, that never made it all the way down the drive, and pulled up to empty them. Thanks! One less thing to worry about!

Casella was one of several trash removal options in the area. We are a small family of 2 and don't generate a lot of trash, so we also considered other options including drop off trash stations that charge per bag. I chose their bi-weekly plan after calling for information and everyone I talked to was very helpful. It was a little more than the drop off option, but I chose convenience. Service is always prompt, and they send out a magnet with the every other weeks highlighted. They have single stream recycling which makes recycling SO much easier. You get one tote and everything recyclable goes into it. No need to sort glass, paper. plastic etc, since It is sorted at the facility. The place where this company has been outstanding is service. If a holiday falls on your pickup day, they call to tell/remind you of the schedule adjustment. One time, their truck broke down early in the day's route and they called to let us know that they didn't forget us, but would pick up the next day. Another time, I was out of town on trash day and I got a phone call making sure we were ok, and asking if there was any problem with us getting trash out. I thanked them and said that it was just us being away. Overall, I don't think I have had better trash service anyplace I have lived before.