Friends Of The Sun

The Hearthstone woodstove's doorlatch has always been tricky. It must be able to latch securely in order to provide correct draft so the wood lasts all night and doesnt burn too hot. The latch is apparently worn and will not secure itself at all, which does not make sense as the part is iron i believe. We were told by the maker of the stove to go to nearest dealer. We called"Friends of the Sun" and spoke to "Marty" , described the situation, he called us back and said we do not make that part anymore. We said can you assist us in finding someone like a welder (?)who can come here and fix it or we bring the door to someone to fix it we said wed be willing to pay good money for the help and he said find your own welder lady and hung up on me. We called him right beck and i said i dont appreciate being hung up on he said youre crazy lady and hung up again. We called back again spoke to his boss who who condoned his sexist chauvenist behavior even in their place of business. I was given a phone number for a welder which turned out to be a wrong number. We find it very sad that when they realized they could not sell me an expensive new stove that not only dismissed us but was exceptionally cruel. This business advertises itself as being"green", throwing away a relatively new stove and all the resources that went to creating it because the small little latch does not work is not green. the only green this company appears to be interested in is the paper kind. Hearthstone woodstoves states on their website that they will provide ongoing assistance for their stoves THROUGH THEIR AUTHORIZED DEALERS ONLY which is "Friends of the Sun" in Machester, VT .They say that their authorized dealer will be there for you for any follow up needs. and is obligated to provide you the buyer with advice, warranty support and service. We provide the dealer with support and they in turn provide any support that you may require. We want your experience to be as comfortable and easy as possible. Give yourself the peace of mind that buying locally will give. This is not what happened at "Friends of the Sun" the so-called authorized dealer who sold and installed this stove in our home.