SCOTT RICHLAND'S APPLIANCE RPR

OK, overall. Positives: he was clearly competent to make this repair. It was a minor part that needed replacement (thermal fuse, $15.) & he had one in stock in his van & installed it. That did the trick to fix the heating issue & the dryer was back up & running within an hour. On the other hand, he neglected to inform us when we scheduled the visit, or upon arrival, that he charged a 'house call' fee of $79 in addition to his hourly rate ($80) for whatever time he incurred doing the repairs. I know this kind of fee isn't unusual in the trade, but I think a responsible business owner should make it a point to be explicit about disclosing that policy beforehand, rather than risk alienating customers who would be surprised by that information (we were). Plus, that works out to $160/hr. for the service actually rendered for this visit--comparable to an attorney's hourly rate. And, he tried twice to convince us that we should invest over $300 to thoroughly clean & refurbish our dryer that day, when we were clear with him that we didn't think this was a good use of funds for an old dryer that could be replaced for a little more than that. I don't begrudge the attempt to earn more of our business, but I don't think he is a very good listener. Most people would not feel this was a good cost-benefit trade-off.