Bannister Custom Exteriors - Roofing & Siding

I hired Bannister Custom Exteriors, owned and operated by Kevin and Ryan Bannister, to install a Drexel Metal roof in 2020. I paid them thousands of dollars extra to make sure that the work was completed in such a way that a Drexel Metal 25 year warranty was applied to my roof. During the installation they scratched 4 panels and left flashing incomplete. One area runs the length and width of the panel. Drexel Metal came to my house to inspect the damage. They concluded that the damage to the panels is so extensive that the panels are compromised and because Bannister compromised the integrity of those panels the Drexel Metal warranty could not be applied. There is also gapping around my chimney flashing and when it rains water leaks into my house. To this day Bannister has not addressed the panels they damaged or the flashing. I could write pages on how this company has been DISHONEST and DISRESPECTFUL but this experience has depleted my energy to say the very least. This has by far been the WORST customer service experience I have ever had the DISPLEASURE of enduring. My advice to you, do not hire this company. If you absolutely must, hire a 3rd party to inspect their work and DO NOT give them any money outside of the deposit until the work is 100% complete and to your satisfaction. It has been my experience that they will not honor their 2 year craftsmanship warranty.

Quick, efficient and well done. The workers were willing to explain and correct matters.

Chris Bannister came to the house in August to estimate the job, and a detailed estimate was provided by mail the following week. We had decided to put the job off until the following spring (2007), but his office manager called in November to say that because of warmer-than-expected weather they were working into December, and did we want to have the job done using the original estimate. From there, things went downhill. We sent a deposit per contract; two days before Christmas we got a phone call saying "please send final payment" because the crew was finishing up the work. It happened we were returning to town the day after Christmas, and when we did, there was no sign anyone had been there (let alone anyone who had worked on the roof). I called the office manager, who put me on to Chris who said "Oh, we just made a mistake." Two days before New Year's a crew showed up unexpectedly and started tearing off the roof in 5-degree weather. They rushed the job, and Chris left a message saying that we should just pay the crew and would we please pay in full. He tried to intimidate me when I returned his message saying that we would not pay until we had a chance to inspect the job. I did in fact pay for the job once it was inspected. All the way through my dealings with Chris I was left with the impression that he was trying to balance his books for the year rather than do the best work for me. The roof, thankfully, has not had any major problems over 15 months, but I found Bannister to be a difficult company to deal with.