Laurie’s Certified Construction

Company a no show.

The project was delayed, several mistakes and took more than double the amount of time to complete. They were pretty good in taking care of the issues, though it was definitely a hassle in getting them resolved.

Hi Jerry: I apologize for the delay. We have taken on two huge contracts and can't get to anything small now which is why your estimate has taken so long. We have been working on these two quotes for a long time and have been in negotiations with them for the last several weeks. I'm sorry, I hope you can find someone good to do the work. Take care. -- Laurie Goldsmith, Laurie's Certified Construction, LLC PO Box 662 474 Prim Road Colchester, Vermont 05446 802-862-4754 work 802-578-2331 cell 802-951-8972 fax

unknown

I really like the woman running the company.

I had already seen their crew on two different jobs in my neighborhood and I was impressed with how I saw the work proceed.

She was very nice and good but I did not use her only because it was an insurance claim and the insurance company vendor's quote was very low. However, I liked her and would use her for something in the future. The customer service and communication was good.

Laurie is very punctual with response. I was a small repair so I had to wait in line. Communication was good but there was a delay in starting due to overunns with other jobs. The job was estimated as a refit, the refit was a fix. In my opinion the pricing did not reflect a fix. The estimate was to have a flush doorbell, but due to prior construction that was not possible so the new one was installed with no adjustment in the estimate. I was given a credit for metal work that was not done and estimated for in the refit. The job was subcontracted. The tradesman was very polite, courteous and willing to do what he could to make this repair work. We had a gap to deal with and limited solutions so I went with him to get some door insulation to fill the gaps. It seemed to be the best for the circumstances. Would a refit have eliminated the gaps? I can not answer that question. A fix was what was done. I had a call from Laurie minutes after the contractor left to give him the check. I told her it was already in the mail. I was thanked for my business. I believe that this company is reputable. I think they probably do good work on large projects. I was given a verbal reference from another client that was satisfied with a very large job. They were impressd with the owners creativity. I did not have the opportunity to be on the receiving end of that creative expertise. I most likely would not come back especially for a small job.

It was good and I was very pleased. They were good and worked around my budget. It worked out really fine.

They arrived on time to the appointment. We waited about two or three months and we never heard back with a final estimate.

It turned out good.

They did very good. We thought they did a great job. We chose them because we liked the product and the price. We had no problems and we were very pleased.

I left my name and phone number at Laurie's Certified Construction booth at a home show. A few weeks later, Laurie phoned and set up an appointment for her daughter, Angel, to come to our home and assess our roof. She phoned twice, within a few minutes - once to set up the tentative appointment and once to confirm when she had spoken with Angel. Angel phoned the next day and asked to change the appointment because she had a previous commitment at the time that had been set. She called well before the appointment time and the new time was not inconvenient so I agreed. When Angel arrived and had introduced herself, she proceeded to assess our roof. She was very professional and explained everything clearly. She gave me a verbal estimate and explained what that covered and told me that Laurie would confirm the next day in writing. She also told me what the estimate would not cover. We have an area on the roof that may need new plywood, but she couldn't know for sure until they took the shingles off the roof. She said that they would not proceed with any unestimated work until it had been discussed with me and I agreed to the work. Laurie sent a written estimate via email along with information about the shingles and her insurance certificate. The total amount was the same as Angel had given us, but the amount of the down payment was different. I asked a few questions via email and received almost immediate replies. We chose another contractor for two reasons: 1) the estimate from Laurie's Certified Construction was almost $ 2000 more than the highest of three other estimates we received; and 2) I was a bit concerned about the few discrepancies in communication between Laurie and Angel. If I was going to spend an extra $ 2000, I had to have a lot more confidence that there would be consistency in information provided at the site and that provided from the office.

We have had a nightmare with the subcontractor. She will not take responsibility. I have been told Laurie's is ultimately responsible for the damages caused by her subcontractor. Pro-Tech Painting came with his crew. We questioned him to make sure he is EPA Certified. We are new here so we didn't know Vermont has very serious lead guidelines. We asked if painting in the cold weather would be a problem. He said November was a perfect time. We later came to find out that under EPA guidelines that you are not supposed to power wash the house. Laurie's husband actually helped with the power washing. He was supposed to lay out plastic around the house to make sure the lead wouldn't seep into the ground. He was supposed to post a sign outside notifying the neighbors of the project. During this project, he lost several employees. The paint was peeling off in sheets. The outside of the house was completely trashed with paint chips. We were in the process of adopting children. It is being held up because of the unsafe conditions with the yard and lead paint chips. We invited Laurie's Certified Construction to come out and look to see what we could do. She didn't see a problem with it. We ended up threatening with a lawsuit.

During a heavy rain storm water started leaking into our house at a rate that could not be ignored or brushed. The weather calmed down and the next morning I called around. Laurie's was the first place to respond that could look at it 'today' .. I wanted it fixed that day because we had more rain forecasted. She (Laurie) managed to shuffle some of her folks around and get a roof specialist out to my house that morning. It was great how quick her and her team got on the case. I made it clear that no matter what else was going on with the roof, I needed a 'quick fix' so that the rain expected for that evening would not cause more trouble inside the house. After getting up on the roof the specialist quickly found some holes in the shingles. He left, went to the store, got some roofing tar/caulk stuff and came back promptly and filled the holes as a 'quick fix' ... which was what I wanted. I then asked if I could get a quote for replacing the roof since he was there. So he measured things and Laurie quickly got me quotes for different types of roofing as well as seamless gutters. I have not decided what to do yet but I will get a few more quotes just to be smart about it. The quotes are a little high looking, but the service and responsiveness so far lets me know that the company is professional and solid... two big marks in their favor. The quick roof fix worked and has only leaked slightly during heavy rain since. I was happy with the service, if not with the roof.

The price included 2 skylight windows. The company was good. They sent in a crew. They worked fast. They did a good quality job as far as I can tell. I think their price is high, but their quality is high. We did have some delays, although they were weather related.