Vermont Plank Flooring

In earlier days (approximately 2008), I had ordered plank flooring from this company, and the product was just fine. Thus, after a water leak that required me to replace a portion of the floor, I decided to contact them again. I sent a copy of the original order, thereby letting the company know what I had previously ordered: 6" wide t-n-g plank flooring. I talked to the company's owner over the phone, and let him know that I needed to match. We discussed lengths of the planks, as well as my NOT wanting the end-matching tongue and groove in the new planks. My next communication with the company was an email question regarding the invoice that he had emailed to me. At no point did I approve the invoice, pending my receipt of an answer to my question. The next time I heard from the firm was a call informing me that MY ORDER WAS MILLED AND READY TO SHIP! (This should have been a huge red flag). Of course, I get on the phone and talk to the same person, and voiced my concerns about the lengths of the pallet, that I had not approved the invoice yet, and whether or not it could fit in the bed of a pickup. He assures me that "sure, just a couple of long boards in there to be removed, but should be good to go for a residential delivery, and you should be able to get it in the truck." Assuming that this was not a big deal, and that the new boards would match the previous order (and be end-trimmed to get rid of the end-matching t-n-g), I verbally approved the order to ship. I receive the order on a truck, and the crate is at least 14' long and hopelessly incapable of being put on the bed of a pickup. No big deal, I simply hire someone to dismantle the "crate" that the flooring was shipped in and hire a trailer to haul it the last 150miles up to our cabin. So much for the verbal assurances... Upon inspection of the product, every plank had end-matched tongue-and-groove, as this was not trimmed as specified by my oral instructions (and the unapproved invoice). Moreover, even though the planks were of the same "6" wide specifications as the 2008 order, and actually 6" wide, the older planks were up to 3/8" wider. I guess I should have actually measured the old planks as opposed to assuming that orders of the same 6"-wide specifications would actually match. Apparently, in 2008, 6" to this company meant 6-3/8". Now, at least, 6" means 6" so I can't fault them for that specifically. JUST DON'T ORDER BASED ON OLDER INVOICES! Bottom line, look out for the rush job, get everything in writing with these guys. Even if you do, you may not get what they write down anyway (in my case, the specification that the end-matching be removed). The response I got to this particular end-matching was "This is usually an uncharge which we did in this case for free." Hardly professional, In my opinion.

The wood is gorgeous. In fact our contractor plans to recommend Vermont Plank Flooring to other customers because the floors came out so interesting and beautiful.

They sent me samples and worked with me through the whole process. They were very patient because I am very particular. They were very personable and super knowledgeable. The flooring arrived on time and was better than I expected. They gave me great references, now I'm one of them. The make all the flooring themselves so they know what they're selling.

No problems, I found them on the web, talked to them on the phone, they sent me samples, I ordered, and the flooring arrived the next week.