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Surburban Propane

Heating and Air Conditioning, Generator, Electrical

Business highlights

97 years of trusted experience
Emergency Services Offered

Services we offer

Residential, commercial, industrial propane, fuel oil, kerosene and refined fuels, natural gas and electricity, convenient delivery and payment, heating oils & refined fuels.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.66 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
33%
2
33%
1
0%


Rating CategoryRating out of 5
quality
3.9
value
2.9
professionalism
4.0
responsiveness
3.5
punctuality
4.2
Showing 1-6 of 6 reviews

Wayne M.
08/2016
5.0
heating & air conditioning/hvac, generator service
  + 0 more
Very well. Technician Jake C. showed up as scheduled and performed the annual service with the professionalism we have come to expect from Suburban.
Description of Work: Annual maintenance on Generac generator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David W.
10/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Quoted a price that was too high, presuming that I needed it immediately, and that they could take advantage of me.

Rating CategoryRating out of 5
quality
2.0
value
1.0
responsiveness
3.0


Robert D.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
Number one issue is the overcharging on propane price. Suburban filled my tank and thought they could get away with charging $5.79 per gallon. When I received the bill (and considering average bulk propane prices in my area are < $2.50/gallon I basically called them and said, come get it out of the tank as I'm not paying $5.79 a gallon for it. They "did me a favor" and reduced the charge to $3.90/gallon. Gee, thanks, (but never again). They also assessed my gas log fireplace starter not working properly. Their assessment, I needed a entire new gas log set-up (in a 5 year old home where the single issue is the electronic start is not 100% dependable). Do yourself a favor and use someone else (any else) for your propane and gas equipment needs.
Description of Work: Refilled in ground propane tank. Evaluated gas log fireplace issue.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$380

patricia R.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: our propane provide was sold to Suburban, they told us the home furnace was malfunctioning and though asked several times, NEVER provided an est to install a new one....switching to IRVING OIL, they are installing the new one

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$98

Tom T.
09/2013
3.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: I requested that the provider sell us propane for a gas stove. Request was made in late August. I received proposed contract from provider more than two weeks later. Provider did not otherwise contact me or explain the delay. We went with more punctual provider.

Rating CategoryRating out of 5
responsiveness
3.0
punctuality
3.0


Betty T.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are very prompt and very friendly.
Description of Work: They serviced my heater for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    473 Morse Rd, Bennington, VT 05201

    www.suburbanpropane.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Generator,
    Electrical

    FAQ

    Surburban Propane is currently rated 3.6 overall out of 5.
    Surburban Propane accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, Surburban Propane does not offer free project estimates.
    No, Surburban Propane does not offer eco-friendly accreditations.
    No, Surburban Propane does not offer a senior discount.
    Yes, Surburban Propane offers emergency services.
    No, Surburban Propane does not offer warranties.
    Surburban Propane offers the following services: Residential, commercial, industrial propane, fuel oil, kerosene and refined fuels, natural gas and electricity, convenient delivery and payment, heating oils & refined fuels.

    Contact information

    473 Morse Rd, Bennington, VT 05201

    www.suburbanpropane.com