6 EMPLOYEES. USES SUBS FOR CORING & DRILLING, LARGER JOBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES MAY APPLY. NO EXTRA CHARGE FOR AFTER-HOURS SERVICE. LICENSE VA #: 2705080105A.
Contractor inadvertently injected cement into an under-ground 'French' drain line, blocking the drain and requiring an additional $1,000 to replace the line. The drain line removed water from the roof to a drain opening at the property line, the drain itself is located about 3 feet from the sidewalk areas raised. Given the proximity of the drain and direction of the land swale, I believe an experienced craftsman should have known of the potential his injection technique would have for causing a drain line problem. The contractor subsequently rejected any responsibility for his action and ultimately behaved in a rude manner when trying to resolve this problem. The sidewalk he corrected subsequently resettled to its original position, negating any value from Hydracrete and a total cost to me of more than $2000 in order to put the sidewalk and drain back into the manner prior to Hydracrete's arrival. Accordingly, I do not recommend Hydracrete Services Inc.
Description of Work: Raise 2 areas of front sidewalk using a concrete injection method.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$1,000
Response from HYDRACRETE SERVICES INC
THE CLIENT FAILED TO STATE THAT TWO OTHER AREAS WERE ALSO DONE, AND WHEN THE JOB WAS COMPLETED, HE WAS COMPLETELY SATISFIED AND PAYED THE INVOICE. AT NO TIME WERE ANY QUARANTEES GIVEN AS TO LONGEVITY OF THE REPAIRS AND HE COULD NOT TELL US WHERE THE PLASTIC DRAINFIELD WAS LOCATED. HE WAS TOLD THAT WE COULD NOT FORESEE THE PLASTIC DRAINFIELD BEING INJECTED BEFORE THE OPERATION TOOK PLACE, AND THE PROPOSAL HE RECEIVED STATED THAT WE CAN NOT BE HELD LIABLE FOR UTILITIES OR THINGS BEYOND OUR CONTROL, AS THE WERE. WE ALSO RETURNED AND CLEANED OUT HIS DRAINS TO DETERMINE THE PROBLEM, AND HE WANTED US TO CONTINUE TO PERFORM MORE WORK. ONLY AFTER HE SAW THE PRICE TO PERFORM ADDITIONAL WORK, HE WANTED TO ARGUE THE AMOUNT. AT THAT TIME AS A CONCERNED BUSINESS OWNER NOT WANTING TO BECOME INVOLVED WITH AN INDIVIDUAL THAT DID NOT UNDERSTAND THE PROCESS OR OUR COMMITMENT TO PROFESSIONALISM, I OPTED TO REFUSE TO WORK FOR THE MEMBER. WE HAVE CONTINUED TO PERFORM WORK FOR HIS NEIGHBORHOOD ASSOCIATION, AS WELL AS THE REALTY COMPANY REPRESENTING THE HOMES IN HIS AREA. MANY OF THESE HOMES ARE IN THE $2,000,000 TO $10,000,000 RANGE. WE HAVE PERFORMED MORE THAN FIFTY DIFFERENT REPAIR PROCEDURES IN THIS NEIGHBORHOOD, AND THIS IS THE FIRST PERSON THAT HAS NOT BEEN SATISFIED. SOME PEOPLE JUST WANT TO TAKE ADVANTAGE OF SMALL COMPANIES, AND WHEN THEY CAN'T GET SOMETHING FOR NOTHING, THEY HAVE A CASE OF SOUR GRAPES. NO FURTHER COMMENTS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Concrete Leveling,
Concrete Pouring and Repair
FAQ
HYDRACRETE SERVICES INC is currently rated 1 overall out of 5.
Monday: 8:30 AM - 5:00 AM
Tuesday: 8:30 AM - 5:00 AM
Wednesday: 8:30 AM - 5:00 AM
Thursday: 8:30 AM - 5:00 AM
Friday: 8:30 AM - 5:00 AM
HYDRACRETE SERVICES INC accepts the following forms of payment: Check