Hampton Roads Irrigation and Landscape

Excellent work.

Quick service, did a great job, wonderful personal.

We had our drive way widened and patio and walkway done in the back yard. They were very professional and the job was exceptional. Better than we ever expected.

Costly.

People were prompt and courteous . Showed up on time and handled the job .

very professional

Customer service was exceptional, friendly and knowledgeable. Work was done on time as scheduled, no hiccups. Fair price

I had pavers done in my backyard, and due to the rain there was a delay on starting and finishing the project but they were always quick to respond whenever I texted or left a message. Very pleasant to work with.

Great job! The team installed a pond in my backyard and re-fixed the irrigation system. The pond looked awesome. The price was acceptable.

Timely excellent work.

The team installed my irrigation system and did a awesome job. Came back twice to make sure everything met my needs.

He was extremely capable and finished a lot of work in a short time. His estimate was accurate. Well done will use if I have needs again.

Jerry is a very good tick and he is customer friendly. I look forward to using him to open my system next year. Thanks for a job well done. Harry Keys

great job!

Excellent service. The customer service person was very thorough and professional.

Work so far is excellent, but I have not been billed and cannot yet comment on the value for my money.

Did a great job. A glitch in communication but quickly resolved.

Very disappointed with the HRII service after having no issues for the last several years. I called to find out a general idea of when they would service my area for the spring. I was told they do not know what "area" of Hampton Roads would be serviced until the day prior,. If you have a restrictive schedule/obligations then expect issues on your end unless you get the highest maintenance plan. Understandable the basic maintenance plan does not allow a "scheduled" appointment; however, how does a company not have the ability to generally gauge what city they may be servicing days out. I did not need a firm day but giving me a 1-3 week window before being contacted is unsatisfactory. They do not even have a general idea of what "area" they will be servicing a week out to allow those customers an opportunity to de-conflict their own respective obligations. If the day prior you are unable to meet their "area" schedule then I was told you had to wait until the next time they have enough bookings for your area. Could be another couple of weeks before they revisit your area. Something to consider as a customer.

It must be the time of year for over promising and under delivering. I received a great fast response from HRI when I sent in the inquiry via home advisor for Pavers. I was visited by 2 HRI people within 48 hours. I was told 1-2 weeks to install. It ended up being 4. Not a huge deal but not as expected. They offered a "special buy" on pavers but admitted they didn't have enough of these pavers to completely pave the area I wanted paved. I explained to both gentlemen that came to visit that I could live with that and we agreed on how to place the pavers to make the installation suitable for my situation. On the morning they showed up I was given less than 12 hours notice but no problem. I was working from home so I spoke to the install lead who didn't have much to stay but I let him know I was there if he had any questions. He said he didn't and went on about his business as did I. Later that afternoon I noticed they had installed the pavers the opposite of what I discussed with the sales people. They were supposed to start at the end near my house and when they ran out of pavers they would extend the flower bed at the opposite end to inner the pavers. They started at the wrong end and left a 42 sq ft unpaved area at the wrong end. After discussing with the project manager I offered 3 possible solutions. They responded with my 3rd option of giving me 42 sq ft of pavers for me to correct the job. I'm OK with this but don't want to wait another unknown length of time for the pavers as I would like to scratch this off my personal punch list. I fear I'll be waiting based on the delayed install date. I got the invoice to pay the balance of my contract immediately. Billing Dept. on schedule! I can't help but think it may have been better to have gone with another contractor for a Paver project. We Live and learn.

Timely, professional help.

Hampton Roads Irrigation and Landscape is a top notch company! We had our lawn completely reestablished, grading work, sprinkler installation and hardscaping work done and it looks fantastic. They are on time, courteous, very professional, and very knowledgeable about all things dealing with lawn, landscape and irrigation. There were several minor adjustments that I asked them to make to our sprinkler system after they installed it and they came right out and made them. Bert Voight is a excellent owner and lives up to his word that customer satisfaction comes first. Very pleased with the service we received from HRI and I wouldn't hesitate for one second to recommend them to anyone. Great job HRI!

No concrete was installed. We wanted the terrace in concrete originally believing it to be less expensive than pavers. We contacted three concrete contractors, two surveyed the job, one gave us a quote that was outrageously expensive. We contacted five paver installers, four surveyed the job, four gave quotes, and Hampton Roads Irrigation gave the best combination presentation and price. The workmanship of the finished product was excellent and they came back to inspect the work and add extra grout in some low places. Hampton Roads Irrigation employs very friendly and efficient people. I couldn't be more pleased with their work.

Company was extremely responsive from setting up the appointment to identifying the problems and fixing them.