TINT SHOPPE

Awful customer service and lack of punctuality.

I decided to bring my boyfriend's car, to include a friend's car, to the tint shoppe after having a near perfect/awesome job done by them 4 years ago on my car... driving 1 hour each way for what I thought was going to be another great experience. Appointments were made in advance at which time I explained that the previous owner of my boyfriend's car had left the small triangle-shaped windows tinted. I specifically stated that I wanted it removed so that all the tinted windows matched. I was told it would cost a little bit more to remove the old tint on the small windows and was given a quote to include the cost for tinting my friend's car. When I returned to pick up my boyfriend's car, I noticed unusual marks on the passenger side front window. In addition, there was an inch long "bubble" on the rear windshield, and I found a door panel screw sitting on the car floor. I showed them both, and they fixed the rear windshield and put the door panel screw back in. He barely looked at the passenger window and stated that small bubbles can happen due to the water underneath and it should dry out/disappear within two weeks. If this did not occur, I was instructed to bring the car back. Although I was skeptical of the marks drying out/disappearing, I reluctantly left. Two weeks passed and the condition of the passenger window had not changed. Not only did I experience problems with the window tinting, but also realized after I left the shop that the driver's side speaker was not working due to it being unplugged. Also, after closely inspecting the rear windows, I discovered that they did not take off the old tint on the two triangle windows as I instructed them to do. As you can well imagine, we were extremely upset with the service. Two weeks upon completion of service, we returned to the company hoping to have the problems corrected. We arrived at their time of opening upon their suggestion after calling them to explain our issues, hoping to receive priority service. After waiting over 2 1/2 hours (which is how long it took to do the entire car the first time around), they finally finished the two small windows and passenger window. I explained (again) how unsatisfied we were with the service, and asked if they would be willing to do anything more for us (thinking monetary compensation of some sort would be fair). He proceeded to state that the only thing he could offer was to tint another car at a discounted rate. I stated, "Why would I ever bring another car to your company based on the poor service I received?" The issues we encountered go above and beyond merely flaws in the tinting (which is covered under warranty). He finally stated that the owner was the only one who could determine whether or not I could be authorized a partial refund. He would give my information to him and get back to me Monday, or at the very latest, Tuesday. It is now Thursday and I have yet to hear back from anyone. I highly discourage anyone from dealing with this company. It is obvious that the quality of service has drastically declined, not to mention the poor quality of customer service. I used to always rave about this place, and gave them many customers. I will never bring another car, or recommend them to anyone again.

I was researching ways to reduce my energy cost without spending an great deal of money. We found the tint shoppe online and had Kevin come out to give us an estimate. Kevin was very polite and professional and knew alot about the products. Our main goal was to have film installed on our house but to not let it appear it had been done, with a new product that has come out, Kevin told us we were able to achieve this with only a little more money that the average films on the market today. The installation process went very smoothly and quick with no problems. I would highly recommend this company for future work.